Adobe Camera Raw and OS X

[robinmatthews]

Has anybody managed to get Adobe's Camera Raw plugin working with Photoshop running in Mac OS X? Everytime I try, I get the, "Could not find either photoshop 7 or photoshop Elements 2. Please install either of these products and try again." error message.

Anybody?

Robin

[DaveF]

I downloaded and installed the ACR plug-in without incident on a 2000 Powerbook (Pismo) running Mac OS X 10.2.4. The plug-in requires OS X 10.2 (Jaguar).
Regards,
Dave

[robinmatthews]

Hmmmm, the plot thickens. I am running OS X 10.2.4, so don't think it is that.

I wonder if my download is corrupted.... The filesize of CamRawJPEG.sit in the finder is 5.9MB. The .sit file contains a single folder 'CamRawJPEG', which in turn has a single file 'Install Camera Raw Plug-in' wich is 6.9MB in the finder. Does this compare with your download? I was surprised not to see a readme file.

Thanks
Robin

[DaveF]

The installer is 6.9MB. On the order screen http://www.adobe.com/products/photoshop/cameraraw.html , you can download a User Guide (471K) and a Q&A (76K) in PDF format.

Downloading a fresh copy of the installer may be a good place to start. But, I do not know how to do that. You can look at your order by going to PURCHASE>MY ACCOUNT>SIGN IN>VIEW ORDER HISTORY. My order now shows "Download already pending". Info to contact Customer Support is at http://www.adobe.com/store/general/contactus.jhtml

Good luck,

[robinmatthews]

Thanks Dave.

It seems like my installer is OK, also at 6.9MB. BTW you can repeat your download from the transaction-one ftp site (if you need the details of this let me know).

I have also tried Adobe support, but really didn't get very far. They have no reported instances of this issue and don't seem to know how I should proceed.

Is your 7.0 installation a new install or an upgrade? The only other thing I can think of is that my 7.0 upgrade version is the cause (although Adobe assure me it isn't).

Robin

[DaveF]

Robin,
Mine is a PS 7 Upgrade, so, I am afraid there is no help there for your problems. During installation, you select the location of PS 7. Do you get this far?

Regards,

[robinmatthews]

Dave

No I don't get to that stage. I accept the agreement and then it searches for installed components. At the end of the check it comes back with the error message.

Robin

[Scho]

I think you need to have Photoshop 7.0.1 installed for the ACR plugin to install.

[DaveF]

Robin,
My first step would be to run the Disk Utility and "Repair Permissions" which must be done from the HD. While at it, I would also "Repair Disk" which must be done from the Jaguar CD.

If that did not work, I would then reinstall PS 7 plus the 7.0.1 update in the Applications folder.

It is generally recommended to "repair permissions" everytime you install or update an application.

Wish I could be of more specific help. If you have PS7 properly installed and the ACR installer will not recognize it, then something basic is amiss.

[deepblue]

I had the same problem. Contacting Adobe support led to the conclusion that I had to re-load PS. This solved the problem.

[robinmatthews]

Thanks. This is exactly what I did last night. Problem solved.

Thanks all
Robin