should i have to pay for this?

[summerwind4]

sent in a brand new 70-200f/4L because it back focuses at 70mm.............they sent me an email requesting for $100.00 to cover the work.

their lens that i just bought backfocuses and i have to pay?

[tim]

It should be covered under warranty. If they insist on payment get it back and return it to where you bought it for a refund.

[ddelallata]

Did you send your warranty card along with the lens?

[summerwind4]

i sent a copy of the receipt which is what the girl said i needed..........i asked about thew warranty card and they said either/or.

[bolantej]

i would return it, and get a new one. is this canon asking for payment?

[summerwind4]

here is a copy of the email from canon service
************************************************** *****************************************

CANON U.S.A., INC.
Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
TEL: 949-753-4200
FAX: 949-753-4239

Order Number: LG120210
Date: 7/7/2005

Canon ON-LINE REPAIR TRACKING
NEED TO KNOW THE STATUS OF YOUR REPAIR?
VISIT OUR WEBSITE
IT'S QUICK & EASY -- JUST START CLICKING
www.usa.canon.com/repair

IMPORTANT: THIS E-MAIL IS FOR REPAIR ESTIMATE APPROVAL AND PAYMENT OR REFUSAL
ONLY. PLEASE CONTACT CANON'S CUSTOMER CARE CENTER AT 1-800-828-4040 WITH ANY
QUESTIONS CONCERNING THIS REPAIR.

We have received your equipment for evaluation and repair, as detailed below.
Upon your approval and payment remittance, we will start the necessary repairs.
You can expect the repair to be completed and returned back to you within
approximately 10 business days,* from the time we receive your approval and
payment. We ask that you please respond to this estimate promptly to avoid your
unit being returned un-repaired.

Please note that in the unlikely event that any additional internal damage is
found due to liquid/water, sand, corrosion, battery leakage or impact (such as
dropping the unit), a revised estimate will be sent for your authorization.

Thank you for purchasing Canon products and for allowing us the opportunity to
serve you.

*Actual times may vary. Seasonal volume or repairs requiring special parts may
add more time.

Examination / Request Details:
Check focus/backfocus problem----SEE CUSTOMER LETTER FOR SPECIFICS.

Service / Work Type: Non-Warranty, Repair

Equipment Received: EF 70-200 4.0 L USM

Serial #: 257946

P.O.#:

Accessories Received:
lens cap/rear cap/box/

Summary of Charges:
1. Parts 0.00
2. Labor 95.00
---------------------------------------
Sub-Total $95.00
---------------------------------------
Adjustments 0.00
Sales Tax 0.00
Shipping 5.00
---------------------------------------
Total Due $100.00

The repair charge indicated represents a standardized cost, enabling Canon to
provide repair estimates free of charge.

Please reply or print and return this notice along with your payment remittance.

Order Number LG120210

MICHAEL MORGAN

FRESNO, CA 93720

Receive Date 7/7/2005
Estimate $100.00
Balance Due $100.00

Check one and sign on the line below:

__ Please Repair __ Do Not Repair

[cdhender]

Don't pay! The lense is under warranty and you definitely won't get your money back once you send in a check. Either send in the warranty card (and make sure you send it to someone specific) or get the lens back and get a new one from the retailer.

You should be the last one to have to pay to fix this lense.

[Michaelmjc]

What is with Canon these days? you just bought it, sent it back because it backfocuses and you hjave to pay for it :rolleyes:?

[the.digital.guy]

Call them!
They have it listed as: "Service / Work Type: Non-Warranty, Repair"

[summerwind4]

i emailed them back as naturally they don't answer the phones after 5 pm.

just got a call from a gal down there saying that they truly apologize for the mix up.

someone entering the lens info clicked the wrong box, aparently they have a "warranty" and "estimate" check box........naturally i asked for them to speed it through to compensate for the stress.......she said she would.