Smugmug Uploader Issues

[MG30D]

I've had a smug-mug pro account for awhile now, and I've liked it.

However, now when I've been trying to upload my pics, I get anywhere form one to a few colored line bans across my uploaded photos. I then retry to upload them, and the lines end up somewhere else on my photos....what could be causing this???:mad:

[MG30D]

No one has had this issue before???

[JoeyBowman]

Never had that issue, but the past few days the uploaded has been EXTREMELY slow for me. 64kbs, if that.


Awaiting a response from Smugmug to see whats going on, I haven't seen anyone else complain about my issue, or yours though.

[MG30D]

Never had that issue, but the past few days the uploaded has been EXTREMELY slow for me. 64kbs, if that.


Awaiting a response from Smugmug to see whats going on, I haven't seen anyone else complain about my issue, or yours though.

Yes, I've also notice the upload time to be much slower as of recently...it's not quite as slow as what you're describing, but not the same as it use to be. Also, I get a lot of errors when uploading my pics as well.:confused:

I guess I'll just have to contact smugmug too.

[SuzyView]

Not a problem for me. Contact them. They are good at responding to you.

[JoeyBowman]

Not a problem for me. Contact them. They are good at responding to you.

I did :-D

Before I got a response back my upload speeds improved back to what I believe is normal, about 2mbs. Maybe there was an issue with my ISP or something.

[RWatkins]

Their "Mac-Daddy" uploader is a bag of fail, at least on OS X 10.6.

[JoeyBowman]

I did :-D

Before I got a response back my upload speeds improved back to what I believe is normal, about 2mbs. Maybe there was an issue with my ISP or something.

Just an update my speeds have been flunctuating, and mostly staying around 64kbs-200kbs

With the help of Smugmug I have ran all sorts of tests and reports on the computer and its connection and everything has shown it to be fine and capable of uploading at 1.5mbs or faster. Not sure yet what the source of my problems is. Possibly my ISP?

[Karlo]

Never had that issue, but the past few days the uploaded has been EXTREMELY slow for me. 64kbs, if that.


Awaiting a response from Smugmug to see whats going on, I haven't seen anyone else complain about my issue, or yours though.

Just to add to that, I tried a demo account, while on that altought i am from Croatia my site loaded really slow and so did all other smugmug sites i visited... Ended up taking my own hosting and doing things myself.

[Jimmyhickey]

Contact smugmug, they should be able to help...I've never had that issue after 2 years with them...

[JoeyBowman]

Contact smugmug, they should be able to help...I've never had that issue after 2 years with them...

Read above, I have been in constant contact, they have no clue what the problem is. :-D

[burntpixel]

4 people (now 5) have had problems uploading over the past couple of days, I would venture to say it's not our ISP's.

My lightroom plugin (http://regex.info/blog/lightroom-goodies/smugmug) won't load a thing. I export to a folder and try smug's uploader and times out. If I can't upload photos, it's time to move on.

[awilliamsny]

Hi Guys, we have hundreds of thousands uploading just fine - with our uploaders and with the LR uploader and other 3rd party uploaders. When uploading glitches happen, they are almost always connection-related. Best is to write our Support Heroes (http://www.smugmug.com/help/emailreal) with details and let us help you from the help desk.

I just uploaded with the LR Plugin, and other tools, including MacDaddy on 10.6 and had no trouble. Heroes are standing by to help.

[burntpixel]

Hi Guys, we have hundreds of thousands uploading just fine
So, what does that mean for us? This helps us and our issues in what way?

When uploading glitches happen, they are almost always connection-related.
Just guessing it's our connection and not yours, huh?

Best is to write our Support Heroes (http://www.smugmug.com/help/emailreal) with details and let us help you from the help desk.
Done, not holding my breath but done.

I just uploaded with the LR Plugin, and other tools, including MacDaddy on 10.6 and had no trouble.
Congratulations! We (paying customers) still can not.

Heroes are standing by to help.
I would prefer a developer, but I'll take what I can get at this point.

[JoeyBowman]

Hi Guys, we have hundreds of thousands uploading just fine - with our uploaders and with the LR uploader and other 3rd party uploaders. When uploading glitches happen, they are almost always connection-related. Best is to write our Support Heroes (http://www.smugmug.com/help/emailreal) with details and let us help you from the help desk.

I just uploaded with the LR Plugin, and other tools, including MacDaddy on 10.6 and had no trouble. Heroes are standing by to help.


Thanks Andy, I have been in touch with them for a week now but every time all they want me to do is run another test, then another test, almost like they do not believe that it exists even though I have supplied screen shots that show my upload screen when its putting along at 64kbs as well as links to test results which show that my connection/computer is capable of uploading at 2mbs or so.

I got another email with more instructions for more tests and have yet to do them as at the moment I am tired of messing with it today.

[burntpixel]

Thanks Andy, I have been in touch with them for a week now but every time all they want me to do is run another test, then another test, almost like they do not believe that it exists even though I have supplied screen shots that show my upload screen when its putting along at 64kbs as well as links to test results which show that my connection/computer is capable of uploading at 2mbs or so.

I got another email with more instructions for more tests and have yet to do them as at the moment I am tired of messing with it today.

unbelievable :(

[awilliamsny]

unbelievable :(
Matthew, I'm sorry that you are having troubles. I've asked Nick to dig deeper. As I said, the uploading process is working - but not for you - and we have to find the source of the issue. We'll not give up. You'll hear from Nick shortly from the help desk.

[awilliamsny]

Thanks Andy, I have been in touch with them for a week now but every time all they want me to do is run another test, then another test, almost like they do not believe that it exists even though I have supplied screen shots that show my upload screen when its putting along at 64kbs as well as links to test results which show that my connection/computer is capable of uploading at 2mbs or so.

I got another email with more instructions for more tests and have yet to do them as at the moment I am tired of messing with it today.
Hi Joey, I'm sorry for your trouble. Please let us know at the help desk by responding to the ticket with the results of the test we gave you.

Can you upload with the Olde Faithful one-at-a-time uploader (just as a test)?

BTW Joey, you have an extra A-record in your custom domain, pointing to IP 64.202.189.170 - you should probably nuke that.

[burntpixel]

Matthew, I'm sorry that you are having troubles. I've asked Nick to dig deeper. As I said, the uploading process is working - but not for you - and we have to find the source of the issue. We'll not give up. You'll hear from Nick shortly from the help desk.
"unbelievable :(" was pointing to what Joey has encountered this past week.
If Nick will be contacting me to go through the process Joey has had to endure, tell him he can save his time.

Hi Joey, I'm sorry for your trouble. Please let us know at the help desk by responding to the ticket with the results of the test we gave you.
I understand this is Joey's issue and not trying to speak for him. But, seriously? Did you read his comments at all? He has performed test after test this week, he's fed up.

We all are a little fed up at this point. We've paid for a service and were not getting what we paid for. Now it seems it's up to us to test and debug. Will we be receiving a discount or refund of time spent debugging server space that were leasing?

This is my second issue with Smug. The first issue over "meta key words" was never resolved. I was told I would hear something and, well, I've heard nodda.

Giddy up Smug, for every person that starts a thread here asking for Smugmug reviews, I'll be sure and give them mine ;)

*Just uploaded several images via my ftp client to my hosting account server !

[awilliamsny]

Did you read his comments at all? He has performed test after test this week, he's fed up.
I'm sure he is - not being able to upload is a very frustrating thing. We have hundreds of thousands uploading no problem - but the very few that have trouble, it's always a huge problem to them - and we do understand. We understand you're paying for our service. There are some tests we asked of him and we're waiting for that. Without fail these things usually come down to connection issues (ISP) or security software, locally.

We notice a few of you are in the same geography - Matt, who is your ISP? Matt, do you have AVG or another security software installed? Is *.smugmug.com listed as a trusted source? Please be sure to include this info in your reply to Nick. Thanks and we're not giving up, Matt.

[burntpixel]

There are some tests we asked of him and we're waiting for that.
No, your waiting for the last test you asked him to perform. He has already stated he has performed numerous test for you this week.


Without fail these things usually come down to connection issues (ISP) or security software, locally.
Okay, it's our fault! Everyone having upload problems with Smugmug contact your ISP. Smugmug is not at fault!


We notice a few of you are in the same geography -
I already noticed that most of the post in this thread are located in the South East. Oh, wait! Karlo from Croatia, Rijeka is just down the road :p


Matt, who is your ISP?
My IP is listed at http://www.ip-adress.com/


Matt, do you have AVG or another security software installed?

Ummmm , of course I have security software installed. The same security software that I've been using without uploading issues.

It's this type of questioning and badgering that I'm done with. We maybe photographers but were not idiots.


Thanks and we're not giving up, Matt.
I have! I have a client waiting to see photos. Photo's I cant upload to Smugmug.
See ya! :cool:

[JoeyBowman]

Thanks Andy, once I experience the issues again I will do the tests again.

One thing that I have noticed as this week has gone by is that this seems to only happen at certain times, mainly in the over night hours (unfortunately for me that is the time of the day that I usually work on stuff). Right now, as well as 2 or 3 other times this week when I have uploaded during the middle of the day the upload speed has been normal.

I would not be completely surprised if it was an issue with the ISP, Charter in all honesty is a very horrible ISP and I wish we had another option for cable internet (and cable TV) in my neighborhood. I had issues with Charter and my previous web host (Yahoo). Charter read the website from Yahoos server backwards compared to other ISP's and it caused countless issues for anyone viewing Charter (the majority of the people in my area) trying to view the site. When I experienced those issues and tried contacting either company I had to call and talk to people in India that did not know English, and it makes me truly appreciate Smugmug, and others that have people here in America that can speak and understand English. Also a big reason why I have loved Apple so far for the one or two times I have had to chat with anyone there.

I am not even close to wanting to or looking into switching to another host, just waiting to get over this "speed bump".

[awilliamsny]

No, your waiting for the last test you asked him to perform. He has already stated he has performed numerous test for you this week.


Okay, it's our fault! Everyone having upload problems with Smugmug contact your ISP. Smugmug is not at fault!


I already noticed that most of the post in this thread are located in the South East. Oh, wait! Karlo from Croatia, Rijeka is just down the road :p


My IP is listed at http://www.ip-adress.com/



Ummmm , of course I have security software installed. The same security software that I've been using without uploading issues.

It's this type of questioning and badgering that I'm done with. We maybe photographers but were not idiots.


I have! I have a client waiting to see photos. Photo's I cant upload to Smugmug.
See ya! :cool:Hi Matt, I'm sorry you are so upset :( I am trying to help. I'm not trying to say it's 'your fault'. Let's carry on at the help desk, write me ATTN: Andy (or carry on with Nick).

As I've said repeatedly, we won't give up, Matt.

PS: Yes, I did see that one poster was from Croatia (I did say the words 'a few of you'). I hope he'll write us, too.

PPS: I asked about security software because some, in particular, AVG, can get in the way of uploading if not set up properly. Again, I'm just trying to be helpful.

See you at the help desk!

[awilliamsny]

My IP is listed at http://www.ip-adress.com/



Matt, this tells me my I.P. address; what we need to know is who your ISP is (e.g., Cablevision, Comcast, etc..). Thanks.


ETA: I saw that you gave us your ISP in an email to the help desk - thanks.

[T.D.]

I've been uploading for the past few days with no troubles whatsoever.

[awilliamsny]

I have! I have a client waiting to see photos. Photo's I cant upload to Smugmug.
See ya! :cool:
Hi Matt,

I looked at the Internet Health report and see one fairly large backbone problem in Atlanta, but can't be sure if that's how Comporium connects to us. I tried calling Comporium, your ISP, as well, but they're not open on the weekends, unfortunately.

One trick we use, that sometimes helps when these problems occur, is to ask you to unplug your router and your cable modem - both - wait 10seconds, then plug them back in, and allow them to reboot/reset. Try an upload again with LR, maybe 10 files. Does it work?

Standing by....

[burntpixel]

Thanks Andy, once I experience the issues again I will do the tests again.
So, your saying that you are able to upload with reasonable speed now?


I would not be completely surprised if it was an issue with the ISP,
Several people having the same problem, from different ISP's ?


When I experienced those issues and tried contacting either company I had to call and talk to people in India that did not know English, and it makes me truly appreciate Smugmug, and others that have people here in America that can speak and understand English. Also a big reason why I have loved Apple so far for the one or two times I have had to chat with anyone there.
Have you spoken with someone directly over the phone at Smugmug? Not sure how a language barrier would interfere with emailing :confused: From my experience, I have had no phone conversations with anyone from smugmug. All conversations thus far have been through email.

Hi Matt, I'm sorry you are so upset
I've given you company a pretty good sum of money for a service that's not being rendered. I'm just not sugar coating ;)

just used the Lightroom plugin for flickr and it worked just fine :D

[awilliamsny]

Several people having the same problem, from different ISP's ?
Hi Matt- we noticed some geographical consistency - the southeaster US - also an area affected by terrible weather yesterday and today. I'm still only speculating at the cause - but there's something amiss between you and us and we just don't know the cause or reason yet. But I've asked our Ops team to look at the traceroutes and examine our network to see if they can spot anything.


Have you spoken with someone directly over the phone at Smugmug? Not sure how a language barrier would interfere with emailing :confused: From my experience, I have had no phone conversations with anyone from smugmug. All conversations thus far have been through email.
We're in our 9th year of service - and we do all of our support by email, 365 days a year. We answer with fast, friendly help. Email is the best way to troubleshoot problems like this, it's rather hard to communicate a traceroute over the phone, for example.


I've given you company a pretty good sum of money for a service that's not being rendered. I'm just not sugar coating ;)

just used the Lightroom plugin for flickr and it worked just fine :D
As I mentioned via my last email to you - even though Flickr is nearby to SmugMug, the routes and networks used to get from you to them are entirely different than what goes from you to SmugMug.

We'll update your help ticket when we have more to add. Once again, I'm sorry for the trouble.

[JoeyBowman]

So, your saying that you are able to upload with reasonable speed now?


It varies, a few times including earlier when I made my last post I was able to upload at 1.5mbs. As of this second my upload speed is swaying inbetween 650-800kbs


Have you spoken with someone directly over the phone at Smugmug? Not sure how a language barrier would interfere with emailing :confused: From my experience, I have had no phone conversations with anyone from smugmug. All conversations thus far have been through email.



I have not spoken over the phone with anyone at Smugmug, but I have no doubt that who I am talking to can fully understand the English language.

Several times I tried doing a "chat" with Yahoo to fix my issues when I hosted through them, their typing was horrible with many words misspelled and the use of "broken" English much like a few of my friends that are of Hmong decent. (typing just like they speak) Same experience when calling Yahoo, and Charter. A language barrier can certainly interfere with email and chatting.

[burntpixel]

Seriously, I would rather talk photography.
I feel that over the course of this thread, I've continued to make very valid points, while being offered a lot of empty reasons.

Let it go!
flickr's work'n, I'm good.

[monk3y]

same here... I can't upload..I am on demo account checking if smugmug is good and I can't upload now on my 2nd album

[awilliamsny]

same here... I can't upload..I am on demo account checking if smugmug is good and I can't upload now on my 2nd album
Hi monk3y, I'm so sorry :(


Update, Monday morning, April 26th, 4:52am CA time.

Situation is the same - we have a very few reports of some customers experiencing upload difficulties. See our status blog for a full explanation and symptoms. When we have an update we'll post it there: http://status.blogs.smugmug.com/

If you are experiencing upload failure, please write our Support Heroes (http://www.smugmug.com/help/emailreal) with full details and we'll help you personally from the help desk.

We're sorry for the trouble and please know that our engineers and operations folks are trying hard to pinpoint the issue.

[burntpixel]

I am on demo account checking if smugmug is good
guess you got your answer ;)



Update, Monday morning, April 26th, 4:52am CA time.

Situation is the same - we have a very few reports of some customers experiencing upload difficulties. See our status blog for a full explanation and symptoms. When we have an update we'll post it there: http://status.blogs.smugmug.com/

Why not just reply to our tickets (emails). Now I have to go off into the world wide web to see if YOUR problem has been corrected.

Still waiting on a response from the last ticket about creating a new account to see if I can upload to it....?

Contacted my ISP first thing this morning to see if it was/is an issue on my end. We done extensive testing and found the problem to be on Smugs end. Yesterday I tested, tested and tested some more for Smug, answered every question that was asked. Today at 0830 I responded to my ticket with what the ISP technician and I had performed. Was told the info would be passed along. Sent a follow up email to the ticket with a ? as the message today 1600. Was told the same, "still working on it."

Smugmug is failing miserably on all levels!

These words I share are spoken with truth not anger ;)
If your looking for a photography hosting site, I highly recommend at this point you look else where.

I signed up December 4, 2009, how about credit my account at this point?

[FarmerTed]

guess you got your answer ;)



Why not just reply to our tickets (emails). Now I have to go off into the world wide web to see if YOUR problem has been corrected.

Still waiting on a response from the last ticket about creating a new account to see if I can upload to it....?

Contacted my ISP first thing this morning to see if it was/is an issue on my end. We done extensive testing and found the problem to be on Smugs end. Yesterday I tested, tested and tested some more for Smug, answered every question that was asked. Today at 0830 I responded to my ticket with what the ISP technician and I had performed. Was told the info would be passed along. Sent a follow up email to the ticket with a ? as the message today 1600. Was told the same, "still working on it."

Smugmug is failing miserably on all levels!

These words I share are spoken with truth not anger ;)
If your looking for a photography hosting site, I highly recommend at this point you look else where.

I signed up December 4, 2009, how about credit my account at this point?

To be fair to SM, sporadic and other problems that only a fraction of a percent of people experience are extremely difficult to diagnose, especially when there's an entire "internet" between you. I'm sure we (and those at SM) understand how you feel, this is a HUGE problem for you but when I look back through this thread I see Andy trying to help figure out what's going on and you constantly questioning what he's doing and why and not giving him useful responses. It's hard to help someone that comes across as not wanting to be helped but instead wants to sit here and complain, then post in other threads how SM is horrible and doesn't work. If you bought a car that had a problem and there were a couple of other people having a similar problem, would you have the same attitude? Nobody has said that there ISN'T a problem, it's just hard to nail down.

I've been a SM customer for 2 years and my only complaint is that sometimes their system is a little slow in processing images, but in the end it all works.

If you want to have an excuse to move to someplace else, fine. In all honesty, though, I'd take your opinion of SM with a grain of salt after reading this thread and seeing your general attitude. Honesty is great, but so is reason. ;) I'm just not seeing a "reasonable" attitude being expressed here with this problem that has been going on for a relatively short amount of time.

I do agree that they should at least update the existing tickets with similar problems with a URL to the status updates.

I've had some bad experiences with GM vehicles over the years, but you don't see me bashing them in every thread or forum that I come across. Just sayin'... :)

[awilliamsny]

guess you got your answer ;)



Why not just reply to our tickets (emails). Now I have to go off into the world wide web to see if YOUR problem has been corrected.

Still waiting on a response from the last ticket about creating a new account to see if I can upload to it....?

Contacted my ISP first thing this morning to see if it was/is an issue on my end. We done extensive testing and found the problem to be on Smugs end. Yesterday I tested, tested and tested some more for Smug, answered every question that was asked. Today at 0830 I responded to my ticket with what the ISP technician and I had performed. Was told the info would be passed along. Sent a follow up email to the ticket with a ? as the message today 1600. Was told the same, "still working on it."

Smugmug is failing miserably on all levels!

These words I share are spoken with truth not anger ;)
If your looking for a photography hosting site, I highly recommend at this point you look else where.

I signed up December 4, 2009, how about credit my account at this point?Hi Matt, I replied to your ticket a few times today. Since there were others reporting problems, I chose to update this thread here, as well as the one on Dgrin too. I'm sorry this upset you :(

[burntpixel]

Hi Matt, I replied to your ticket a few times today.
Are you serious? Your willing to post that here?
As I stated, you replied to my ticket at 0830 this morning, I heard nothing else from you until I sent a question mark at 1600.

I being to think this has now just become a game for you and your super villians :mad:

Farmer Ted,
Welcome to P.O.T.N :D
I purchased a service that is not being provided. You have your opinion and I have mine. I have not been able to upload a photo for three days.
Throughout this thread, I have been direct yet truthful. I'm not big on sugar coating ;) I'm not big on apology after apology, fix the problem!

As far as bashing them on every thread, I feel your jumping to conclusions. There are two threads on this board that I've shared my opinion of Smugmugs service. Now, how about go look at some of the other 700+ post I've posted here since 2005 ;) .

I believe Andy could man up here and let it be known I've went above and beyond with the 40+ emails.

[awilliamsny]

Are you serious? Your willing to post that here?
As I stated, you replied to my ticket at 0830 this morning, I heard nothing else from you until I sent a question mark at 1600.

I being to think this has now just become a game for you and your super villians :mad:

Farmer Ted,
Welcome to P.O.T.N :D
I purchased a service that is not being provided. You have your opinion and I have mine. I have not been able to upload a photo for three days.
Throughout this thread, I have been direct yet truthful. I'm not big on sugar coating ;) I'm not big on apology after apology, fix the problem!

As far as bashing them on every thread, I feel your jumping to conclusions. There are two threads on this board that I've shared my opinion of Smugmugs service. Now, how about go look at some of the other 700+ post I've posted here since 2005 ;) .

I believe Andy could man up here and let it be known I've went above and beyond with the 40+ emails.Hi Matt, I'm not going to argue with you. We have an open ticket with you and are willing to help - willing to do anything to get you fixed up.

Standing by at the help desk for you, thanks.

[burntpixel]

Hi Matt, I'm not going to argue with you. We have an open ticket with you and are willing to help - willing to do anything to get you fixed up.

Standing by at the help desk for you, thanks.
I'm not arguing with you! Stating the truth is all.
You want to stop in here and post that you responded to me a few times today and expect me to say nothing?
Not very cool on so many different levels!

Again, if Andy want's to man up and let it be known, I've been more than helpful over at the help desk.

[awilliamsny]

I'm not arguing with you! Stating the truth is all.
You want to stop in here and post that you responded to me a few times today and expect me to say nothing?
Not very cool on so many different levels!

Again, if Andy want's to man up and let it be known, I've been more than helpful over at the help desk.
Hi Matt - you have been helpful. And we need one more test run that our CEO has set up.

I'm not going to argue about how many times we've updated the ticket. We really want to help you, and that's not helping.

[FarmerTed]

Farmer Ted,
Welcome to P.O.T.N :D
I purchased a service that is not being provided. You have your opinion and I have mine. I have not been able to upload a photo for three days.
Throughout this thread, I have been direct yet truthful. I'm not big on sugar coating ;) I'm not big on apology after apology, fix the problem!

As far as bashing them on every thread, I feel your jumping to conclusions. There are two threads on this board that I've shared my opinion of Smugmugs service. Now, how about go look at some of the other 700+ post I've posted here since 2005 ;) .

I believe Andy could man up here and let it be known I've went above and beyond with the 40+ emails.

Thanks. :D

I don't know what your expectations are of SM, they're not a huge company but are rather small with a lot of family. I think expecting a resolution to a sporadic problem, a problem which they have been unable reproduce on their own, within 3 DAYS is expecting a lot from anyone. All I'm saying is your attitude towards SM is a little unreasonable and I have seen you post in other threads where people are asking about SM where you just say "as of right know, I would recommend anything other than smugmug." That's it. No explanation, no link to this thread so people can see why you dislike SM so much.

True, we can't see what's going on behind the scenes, which is why it's important to convey all the details you can here (within reason). Take a step back and look through someone else's eyes, maybe you'll understand what I'm talking about.

Just my $0.02 from another point of view. :)

[awilliamsny]

I do agree that they should at least update the existing tickets with similar problems with a URL to the status updates.

Hi FarmerTed - we are contacting folks that have written us - and we've updated our status blog with instructions to write us to get the new test as well http://status.blogs.smugmug.com/

Thanks.

[burntpixel]

Thanks. :D

I don't know what your expectations are of SM, they're not a huge company but are rather small with a lot of family. I think expecting a resolution to a sporadic problem, a problem which they have been unable reproduce on their own, within 3 DAYS is expecting a lot from anyone. All I'm saying is your attitude towards SM is a little unreasonable and I have seen you post in other threads where people are asking about SM where you just say "as of right know, I would recommend anything other than smugmug." That's it. No explanation, no link to this thread so people can see why you dislike SM so much.

True, we can't see what's going on behind the scenes, which is why it's important to convey all the details you can here (within reason). Take a step back and look through someone else's eyes, maybe you'll understand what I'm talking about.

Just my $0.02 from another point of view. :)
Ted, again welcome to P.O.T.N.
I do not want an argument with you, please!
My point of view and hopefully this does not happen to you. Go schedule a shoot for a Friday afternoon. When you are finished with that shoot head to the house and off load your images for post. When you have finished your post process work and your ready for the client to see a few of them hit the uploader to smugmug and watch it puke. Now over the course of the next two days, perform countless test for all the heroes over at smugmug. It's clearly not your problem, so you give up on testing. You still have a client waiting and now your faced with building a complete new website because your just fed up. That's just my 2 cents worth, that puts us up to roughly 4 cents ;)

So, with that said this will be my last post to this thread. See ya!

[awilliamsny]

Are you serious? Your willing to post that here?
As I stated, you replied to my ticket at 0830 this morning, I heard nothing else from you until I sent a question mark at 1600.

Hi Matt, I see that my use of the words "a few times" has upset you - and for that I'm sorry. I have made several responses to your ticket today, but the first one said "We'll be back to you later today." After that, I had nothing to say until you queried us, and I still had no update. But then later, I did have an update - our CEO & Chief Geek has been working on troubleshooting this issue all day, and he devised a test that would help pinpoint the problem. And I wrote about that to you.

I assure you that had no intention of misstating anything about the way your help request has been handled and if I misled you, or anyone here, I'm truly very sorry.

I see you've removed all your photos from SmugMug, and I'm really sorry about that. You requested a refund and I'm going to process that immediately.

I wish you the best of luck wherever you go to set up your online photography business.

[visualsenses]

Never had that issue, but the past few days the uploaded has been EXTREMELY slow for me. 64kbs, if that.


Awaiting a response from Smugmug to see whats going on, I haven't seen anyone else complain about my issue, or yours though.

Hi I am new here in this Forum. I am looking for answers to the question am I the "only" one with upload issues to Smug and I see I am not.
I have a Smug Pro account for several years. But since the last week to upload 3 pictures of my RebelT2i that normally would take 1-2minutes takes up to 10-15minutes.
While I can download 300MB of any other file from youtube etc in 10minutes.
I like Smug and Services but I have the feeling there is something I am not told. They made me do all sorts of tests and then tell me what I know already. Your upload is slow. 0.018mp. Why would it ONLY be Smug?
I just test uploaded 300MB to my ftp at my Website Host in USA while watching an HD movie all exactly over the same new double speed wireless ASUS dongle. It took me exactly 11minutes. We just bought it (to make sure) to run the latest to connect to our server in the house.
I am in Vancouver and run an 8GB ram Win7 PC. It's Just SMUGMUG nothing else is slow. I have the feeling the bigger pictures hosting companies get they may run into troubles and not admit them.

[waterrockets]

I have uploaded a gig or so in the last week, all at normally happy speeds. Time Warner cable from Austin, TX. Not a pro account.