G10 defect: Canon confirms; G10 hardware Recall; Service Notice - Page 6

king benny · 19th of July 2009 (Sun)

The serial on mine (#82) falls under the affected ones, but I have had no issues with the pictures I've taken (and I've pixel peeped to be sure). I purchased it back in January.

I have no intentions of sending it in.

articles3.com · 20th of July 2009 (Mon)

i read all posts on this forum but still can not make my mind can any one recommend anything.
thank you

vondo · 6th of August 2009 (Thu)

Quote:

Originally Posted by udm

yes , you can see the lines across the image... i can see lines on most of my RAW pics.

Is your serial number one of the affected ones?

You are the first person I've seen anywhere that is actually affected by this issue. That's too bad. I hope you get it resolved.

Rio Sundoro · 10th of August 2009 (Mon)

Do the serial numbers basically indicate which market the product is sold at? Or is it just random?

nantycoy · 14th of August 2009 (Fri)

Quote:

Originally Posted by vondo

Is your serial number one of the affected ones?

You are the first person I've seen anywhere that is actually affected by this issue. That's too bad. I hope you get it resolved.

My G10 was one of the affected ones - sent it off to Canon (UK) and got it back in 3 days! Checked the firmware: 1.0.4.0

Does anyone out there know what 1.0.3 and 1.0.4 actually fixed?

Heuer · 21st of August 2009 (Fri)

My G10 went back to one of Canon's UK service centres and took two weeks to be turned around, albeit I had them replace the scratched LCD screen whilst they had it. Now updated with 1.0.4. Maybe me, but the software response seems quicker.

Graeme Ph · 25th of August 2009 (Tue)

I have scanned my G10 images (corresponding S/N to the affected examples) carefully but have not found lines a such
One white pixel with four dark pixels at NSE&W in the same location on all images - being one pixel it takes a bit of effort to pick it up though.
Probably not worth the trouble of sending it away at this point. Does the fault increase with time?

brianploop · 22nd of January 2010 (Fri)

funny how the sample image shows not only the line, but some CA...

madmanscam · 28th of June 2010 (Mon)

Hope mine is fine

susitna · 13th of October 2010 (Wed)

I have just come across this thread & my camera is in the affected Serial No range. I have had the camera since Feb 2009 & haven't noticed any issues. The only firmware for this camera that I can find on the web is 1.0.2.0 (which I already have). Where is the Version 3 or 4 that people are talking about in this thread??

kmh12345 · 4th of January 2011 (Tue)

I'm glad I stuck with my G7!

---------------------------------------
KristeenMarie an Indianapolis Engagement Photographer

vondo · 10th of July 2011 (Sun)

Quote:

Originally Posted by kmh12345

I'm glad I stuck with my G7!

Yes, because as you can see this is affecting all of us and has made our G10's worthless for the past two years. </sarcasm>

I'm glad you like your G7 and from what I hear it's a fine camera, but this is really a non-issue for G10 owners.

peterbj7 · 24th of April 2012 (Tue)

I have a G10 that is exhibiting a different and intermittent problem. Sometimes it "freezes" mid action, whether that is pushing the lens out, taking a picture, or what. It doesn't happen often but it's infuriating when it does. Before I send it off I wonder if anyone else has had a similar problem. And where in the USA should it be sent?

Yes I know it's an old thread, but it seemed the closest fit.

Birdman7 · 3rd of February 2013 (Sun)

No Probs on mine

19th of July 2009 (Sun)	#76
king benny Member Join Date: Mar 2009 Location: Vancouver, Canada Posts: 84 IMAGE EDITING OK	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice The serial on mine (#82) falls under the affected ones, but I have had no issues with the pictures I've taken (and I've pixel peeped to be sure). I purchased it back in January. I have no intentions of sending it in. __________________ Canon 60D [EF-S 15-85mm f/3.5-3.6 IS USM, EF-S 60mm f/2.8 Macro USM, EF 70-200mm f/4L USM], Canon S100 http://benandwindy.com

20th of July 2009 (Mon)	#77
articles3.com Junior Member Join Date: Jul 2009 Posts: 3	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice i read all posts on this forum but still can not make my mind can any one recommend anything. thank you

10th of August 2009 (Mon)	#79
Rio Sundoro Member Join Date: Mar 2009 Posts: 215 IMAGE EDITING OK	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice Do the serial numbers basically indicate which market the product is sold at? Or is it just random? __________________ flickr \| gear

21st of August 2009 (Fri)	#81
Heuer Junior Member Join Date: Aug 2009 Posts: 6	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice My G10 went back to one of Canon's UK service centres and took two weeks to be turned around, albeit I had them replace the scratched LCD screen whilst they had it. Now updated with 1.0.4. Maybe me, but the software response seems quicker.

22nd of January 2010 (Fri)	#83
brianploop User is banned from forums Join Date: Jan 2010 Posts: 16	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice funny how the sample image shows not only the line, but some CA...

25th of August 2009 (Tue)	#82
Graeme Ph Junior Member Join Date: May 2008 Posts: 12	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice I have scanned my G10 images (corresponding S/N to the affected examples) carefully but have not found lines a such One white pixel with four dark pixels at NSE&W in the same location on all images - being one pixel it takes a bit of effort to pick it up though. Probably not worth the trouble of sending it away at this point. Does the fault increase with time?

28th of June 2010 (Mon)	#84
madmanscam Member Join Date: Nov 2007 Posts: 79	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice Hope mine is fine __________________ EOS 5D/ EOD 7D/ EOS 30D / Sigma 10-20 EX F/4-5.6 / Sigma 17-70 F/2.8-4.5 / Canon EF 50mm F/1.8 Mk II / Canon EF 85mm F/1.8 USM / Canon EF 70-200L F/2.8 USM / Sigma 50-500 EX F/4-6.3 Canon 580EX / Lowepro Computrekker Plus AW

13th of October 2010 (Wed)	#85
susitna Member Join Date: Aug 2010 Location: Sydney, Australia Posts: 35	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice I have just come across this thread & my camera is in the affected Serial No range. I have had the camera since Feb 2009 & haven't noticed any issues. The only firmware for this camera that I can find on the web is 1.0.2.0 (which I already have). Where is the Version 3 or 4 that people are talking about in this thread??

4th of January 2011 (Tue)	#86
kmh12345 Member Join Date: Nov 2010 Posts: 33	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice I'm glad I stuck with my G7! --------------------------------------- KristeenMarie an Indianapolis Engagement Photographer __________________ Kristeen Marie Photography an Indianapolis Photographer \|Indianapolis Engagement Photographer \| Indianapolis Newborn Photographer www.KristeenMarie.com/Photography

24th of April 2012 (Tue)	#88
peterbj7 Goldmember Join Date: Oct 2007 Location: A Caribbean island in Belize and occasionally UK Posts: 3,123 IMAGE EDITING OK	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice I have a G10 that is exhibiting a different and intermittent problem. Sometimes it "freezes" mid action, whether that is pushing the lens out, taking a picture, or what. It doesn't happen often but it's infuriating when it does. Before I send it off I wonder if anyone else has had a similar problem. And where in the USA should it be sent? Yes I know it's an old thread, but it seemed the closest fit. __________________ 5D & 7D (both gripped), 24-105L, 100-400L, 15-85, 50 f1.8, Tamron 28-75, Sigma 12-24, G10, EX-Z55 & U/W housing, A1+10 lenses, tripods, lighting gear, etc. etc. "I prefer radio to television. The pictures are better"

3rd of February 2013 (Sun)	#89
Birdman7 Member Join Date: Jan 2013 Location: Spain Posts: 60	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice No Probs on mine __________________ Bird Photograhy / digiscoping workshops & birdwatching in Spain, Morocco & GibraƖtar Visit www.aviantours.net/blog Please sign our guestbook, thanks!

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