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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras
Thread started 17 Jun 2013 (Monday) 22:46
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Canon 1DX & 1DC service notice

 
jwcdds
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Joined Aug 2004
Santa Monica, CA
Jul 15, 2013 21:05 |  #196

Good heavens.

My cameras have shipped already. Must have been slow day at the service center. :lol:

Dropped them off at 8:30am today (Monday). FedEx should have them delivered by 3pm tomorrow (Tuesday).

Now that's service.

Had I know I'd get them back tomorrow, I would've sent my 7D in for the clean & check too!


Julian
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joonrhee
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Jul 15, 2013 23:10 |  #197

jwcdds wrote in post #16123697external link
Good heavens.

My cameras have shipped already. Must have been slow day at the service center. :lol:

Dropped them off at 8:30am today (Monday). FedEx should have them delivered by 3pm tomorrow (Tuesday).

Now that's service.

Had I know I'd get them back tomorrow, I would've sent my 7D in for the clean & check too!

Wow, that is super fast!! My fastest turnaround time at Irvine for anything was 2 days... :D


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jwcdds
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Santa Monica, CA
Jul 15, 2013 23:56 |  #198

Last time I was at Irvine mothership was to do the mirror fix for my 2 5Dc's. Dropped them off on a Monday morning. Got them back on Wednesday. If I do end up receiving my 1DX & 5D3 tomorrow, that will truly be a record. :lol:


Julian
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smclaren
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Jul 16, 2013 02:11 as a reply to jwcdds's post |  #199

Mine is about go back to Fixation for a fourth time!! There is dirt visible again in the viewfinder of the camera. I do not believe that Fixation are capable of carrying out the repairs as stated by Canon.
I have also come to the opinion that Canon should be replacing these 1D Xs, because this modification to the mirror box/lubrication is resulting in a professional camera spending more time in the repairers than it is out taking images. This is an absolute bloody disgrace.




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Pete ­ W
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Sawbridgeworth, Herts. UK
Jul 16, 2013 14:10 |  #200

smclaren wrote in post #16124241external link
Mine is about go back to Fixation for a fourth time!! There is dirt visible again in the viewfinder of the camera. I do not believe that Fixation are capable of carrying out the repairs as stated by Canon.
I have also come to the opinion that Canon should be replacing these 1D Xs, because this modification to the mirror box/lubrication is resulting in a professional camera spending more time in the repairers than it is out taking images. This is an absolute bloody disgrace.


Should have sent to Canon Elstree, let's hope 4th time is a charm.....


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Scott_online
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Joined Aug 2009
Jul 16, 2013 16:33 as a reply to Pete W's post |  #201

Just got mine back from Elstree.

"Checked and lubricated driving mechanism as per Web announcement. Cleaned sensor"

The labour cost charged to warranty was only £15.00, so it couldn't have taken long!


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jack880
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Jul 16, 2013 16:54 |  #202

smclaren wrote in post #16108189external link
You may find this was a wise Decision.

I've got an email from Canon:

Dear Sir / Madam,

Thank you for registering online to make an appointment with us regarding our web announcement.

Please could I ask you to confirm your full address details for collection of your EOS 1DX/1DC camera and advise the top three dates you would like collection to be made from Monday 22nd July onwards. We can arrange collections via UPS for weekdays. Please provide a day when someone will be available between approximately 9am and 5:30pm, as UPS do not specify a collection time.

Our current repair turnaround time is approximately 3 to 4 days (please allow an extra 2 days for collection and delivery) in order to maintain an acceptable turnaround time we are utilising our Authorised repair agent, Fixation. If you are currently using your camera and would prefer to make arrangements at a later date, please feel free to contact us at a time that is more convenient to you.

Should you require additional services/repairs on your camera then this will delay the turnaround time.

Once a collection has been arranged we will provide you with packaging instructions.

I look forward to hearing from you by return email.

Kind Regards,

I've replied and said I don't want to send it to fixation based on what I've read. I've asked if it can go to Elstree instead - is that a good idea? Sounds like it....

Thanks


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1DX, 7D, 20D, S110, 70-200 f/2.8 L IS II, 24-70 f/2.8 L, 16-35 f/2.8 L II, 50 f/1.8 II, 50 f/1.4, TS-E 17 f/4 L, 8-15 f/4 L, Sigma 17-50 f/2.8, Sigma 8-16 f/4.5-5.6, Sigma 150 f/2.8 macro, x1.4 extender II, Kenko extension tubes, 430 EX II x 2

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jwcdds
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Santa Monica, CA
Jul 16, 2013 20:56 |  #203

Mine reads:

"AF product advisory. Error 80 also--1 time. Repair to good working order. No response necessary."

And it's been Sharpie'd. :lol:


Julian
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smclaren
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Jul 17, 2013 00:05 |  #204

Pete W wrote in post #16125693external link
Should have sent to Canon Elstree, let's hope 4th time is a charm.....

After taking legal advice, I made an official compliant to Canon UK yesterday, about the whole 1D X affair. Canon are having my 1D X collected this morning as part of an investigation into the matter.




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ValMc
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Plymouth, U.K.
Jul 17, 2013 09:23 as a reply to smclaren's post |  #205

Have just got mine back from Elstree and the sensor is really filthy now. It wasn't like that when it was sent off to them!!!! The automatic sensor cleaning will not touch it so it looks like I shall have to do it manually as I feel that complaining to Canon will not get me anywhere.




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jack880
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Jul 17, 2013 09:28 |  #206

ValMc wrote in post #16128015external link
Have just got mine back from Elstree and the sensor is really filthy now. It wasn't like that when it was sent off to them!!!! The automatic sensor cleaning will not touch it so it looks like I shall have to do it manually as I feel that complaining to Canon will not get me anywhere.

That's not good - I just told canon i wanted my camera to go to elstree not fixation!


https://www.flickr.com​/photos/jackhenriques/ (external link)
1DX, 7D, 20D, S110, 70-200 f/2.8 L IS II, 24-70 f/2.8 L, 16-35 f/2.8 L II, 50 f/1.8 II, 50 f/1.4, TS-E 17 f/4 L, 8-15 f/4 L, Sigma 17-50 f/2.8, Sigma 8-16 f/4.5-5.6, Sigma 150 f/2.8 macro, x1.4 extender II, Kenko extension tubes, 430 EX II x 2

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LincsRP
Senior Member
Joined Mar 2007
Lincolnshire,UK
Jul 17, 2013 09:45 |  #207

smclaren wrote in post #16127170external link
After taking legal advice, I made an official compliant to Canon UK yesterday, about the whole 1D X affair. Canon are having my 1D X collected this morning as part of an investigation into the matter.

Hope you get sorted soon. UPS collected mine today and the address is to Canon not Fixation as first advised.


Steve
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Gadget-Guy
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Wolverton,Bucks.UK
Jul 17, 2013 10:19 as a reply to LincsRP's post |  #208

Well have some crud now on the sensor that a rocket blower will not shift and did notice that the outline of 1 or 2 specs on the sensor is more of a shaving possibly from where they have carried out the recall or mod so this along with the chipped paint just isnt on.
Need the camera for this weekend but think its going back and in all honesty even though i now have no faith in Canon or there products.


The equipment you'll leave at home will be the equipment you'll need the most!
Murphy's Law

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mrjinxx
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Joined Sep 2012
Isle of Man
Jul 17, 2013 11:14 |  #209

I must reiterate the problem I had which was the myriad tiny oil spots on the sensor, measured by FoCal as over 400 teeny ones. That has to impact on the overall clarity. There were also a few bigger specs of dust or something more solid.

I tried wet swabbing the sensor and although it cleaned it up slightly, it didn't shift the oil, so I sent it back to Canon Elstree to do the recall work and to clean the sensor. They reported the sensor had been scratched (this was presumably with the dust/grit trapped in the oil) and it has cost me £600 for a new sensor.

I'm not sure what lessons there are in this cautionary tale other than I don't think I shall be cleaning my sensor again. I've not had a problem before on other cameras but that is far too high a price to pay, and I don't think I can press Canon into refunding me the cost, as they deny there is an issue with oil spattering. And yes I do use the 12fps quite a lot btw

I will check again with FoCal on the stte of the sensor now that it's been modded and replaced and returned, although I can't find the black mark in the battery compartment. There is no mark on the silver plate with the slot in it


_______________
1DX, 5Dmk2, 50D, 16-35Lf2.8, 24-70Lf2.8, 70-200Lf2.8IS II, 50 1.4, 100f2.8macro, 400mm f5.6L, 1.4 MkII ex, 10-22EF-S, 18-200EF-S, 4xPW FlexII and other stuff ... far more than my talent deserves ...

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ValMc
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Joined Jan 2007
Plymouth, U.K.
Jul 17, 2013 11:35 as a reply to mrjinxx's post |  #210

Spoke to Canon this afternoon about the dirty sensor after they had returned it to me after the product recall and they have asked me to send it back to them again to be cleaned. Spent half an hour packing it up again and dealing with all the paperwork. Thankfully I am only a hobbyist but it is still annoying when you have paid so much for a camera that Canon can't get it right. I think I shall be afraid to check the sensor when it comes back. Looking at posts on this forum it seems to be a common problem.




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Canon 1DX & 1DC service notice
FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras


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