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Thread started 10 Mar 2004 (Wednesday) 17:11
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Has anyone dealt with Canon service in NJ before?

 
CyberDyneSystems
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Mar 10, 2004 17:11 |  #1

The shipping address they gave me was in "Jamesburg, NJ"

My UPS tracking says it was delivered to the following;

Status: Delivered

Delivered on: Mar 9, 2004 9:34 A.M.

Signed by: RHEEL
Location: DOCK
Delivered to: MONROE, NJ, US

Then below that it has the package progress where it was deleivered to the following;

Mar 9, 2004 9:34 A.M. HAMILTON, NJ, US DELIVERY

None of the above say "Jamesburg"

So,. should I be worried?


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thomascanty
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Mar 10, 2004 17:14 |  #2

Do you have a phone number? Myself, I think I'd be calling them.

Edited to add: I don't have any experience with Canon's NJ center. When I took my 17-40 in for warranty repair, they sent it to Chicago.


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PacAce
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Mar 10, 2004 19:22 |  #3

CyberDyneSystems wrote:
The shipping address they gave me was in "Jamesburg, NJ"

My UPS tracking says it was delivered to the following;

Status: Delivered

Delivered on: Mar 9, 2004 9:34 A.M.

Signed by: RHEEL
Location: DOCK
Delivered to: MONROE, NJ, US

Then below that it has the package progress where it was deleivered to the following;

Mar 9, 2004 9:34 A.M. HAMILTON, NJ, US DELIVERY

None of the above say "Jamesburg"

So,. should I be worried?

CDS, the Canon web site lists their address as 100 Jamesburg Rd., Jamesburg, NJ.

If you do a mapquest of that address, you'll end up with 100 Ridge Rd., Monroe Township, NJ.

And when I drove down there, I had to enter RT 535, Monroe Township to find the place with my navigation system.

They have 3 different street names for the same road. :roll: I'm sure your camera got there OK. It's a big building in what seems like the middle of nowhere. Even if you had just put Canon Service Center, NJ, I'm sure it would get there.


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ilya
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Mar 10, 2004 21:17 |  #4

CDS, I think Hamilton is a UPS waypoint. Everytime I get something from B&H, its always delivered there first, and then delivered to my house after that. Test it out - send me your long Sigma, and I'll send it back to you ... sometime. :lol:


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CyberDyneSystems
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Mar 10, 2004 23:30 |  #5

Thanks for the reasurance,. I did call Canon and not only did I get the news that my 10D had arrived,. but they have allready "evaluated" it enough to decide that it has been "approved" for warranty service.

I am now kicking my self that I fogot to put down "clean the CMOS" on my warranty request as well... ?!

Will they clean it anyway? :D


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PacAce
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Mar 11, 2004 08:14 |  #6

CyberDyneSystems wrote:
Thanks for the reasurance,. I did call Canon and not only did I get the news that my 10D had arrived,. but they have allready "evaluated" it enough to decide that it has been "approved" for warranty service.

I am now kicking my self that I fogot to put down "clean the CMOS" on my warranty request as well... ?!

Will they clean it anyway? :D

I"m sure they will. They did mine. Although I requested it, it wasn't written in the work order so that must be part of the regular service along with updating the firmware (which they did for me without being asked) if it's behind.


...Leo

  
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CoolToolGuy
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Mar 11, 2004 09:57 |  #7

PacAce wrote:
They have 3 different street names for the same road. :roll: I'm sure your camera got there OK. It's a big building in what seems like the middle of nowhere. Even if you had just put Canon Service Center, NJ, I'm sure it would get there.

Well, of course - it's Canon - Digital Rebel, 300D, Kiss Digital - what did you expect ? :roll: :) :D :lol:

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stopbath
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Mar 11, 2004 11:05 |  #8

Rest assured that after repair the technician will do a general clean up on the camera (within reason). Cleaning the sensor would be standard proceedure.




  
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CyberDyneSystems
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Mar 11, 2004 11:53 |  #9

This is good to know,. there were some sizable dust bunnies rolling around in there!!!! (you guys would puke if you saw my CMOS in a sky photo stopped down to f/16 :oops: :oops: )


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Has anyone dealt with Canon service in NJ before?
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