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FORUMS Nikon Cameras, Lenses & Accessories Nikon Cameras
Thread started 01 Dec 2014 (Monday) 13:02
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Nikon D750

 
dgrPhotos
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Mar 02, 2015 12:15 |  #226

ptcanon3ti wrote in post #17456847 (external link)
This is just so disturbing on SO MANY levels. Who is the president of Nikon USA?

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ptcanon3ti
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Mar 02, 2015 12:20 as a reply to dgrPhotos's post |  #227

:lol:

well tell him to get it right!!!


Paul
https://www.flickr.com​/photos/petshots/ (external link)
Body - Nikon D750
Lenses - Nikon 20 f1.8 / Nikon 16-35 f4 / Sigma 105 OS Macro / Sigma 24-105 f4 Art / Tamron 70-200 2.8 Di VC / Sigma 150-600 "S"

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dgrPhotos
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Mar 02, 2015 12:26 |  #228

ptcanon3ti wrote in post #17456940external link
:lol:

well tell him to get it right!!!

Can't, everyone is too scared to stand up to him. :lol:




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Village_Idiot
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Durt Burg, WV
Mar 03, 2015 06:27 |  #229

I had the Err 30 on my 5D MKII several times and the last time, the camera was out of warranty. Canon still repaired it for free with no questions asked and no hassle. I got the camera back within a week. They replaced the whole shutter assembly and everything but Nikon won't even touch my D750 that's had the stuck pixels right out of the box. What's bad is that this is the 2nd one. The 1st one was returned to best buy and had 5-7 easy to see stuck pixels on the rear LCD and probably close to 15-20 that you could see in a dark room.


My village called. I was told that they missed me.

Speedotron users, untie!

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ptcanon3ti
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Mar 03, 2015 06:30 |  #230

Village_Idiot wrote in post #17458179external link
I had the Err 30 on my 5D MKII several times and the last time, the camera was out of warranty. Canon still repaired it for free with no questions asked and no hassle. I got the camera back within a week. They replaced the whole shutter assembly and everything but Nikon won't even touch my D750 that's had the stuck pixels right out of the box. What's bad is that this is the 2nd one. The 1st one was returned to best buy and had 5-7 easy to see stuck pixels on the rear LCD and probably close to 15-20 that you could see in a dark room.


Is the current 750 from Best Buy too?


Paul
https://www.flickr.com​/photos/petshots/ (external link)
Body - Nikon D750
Lenses - Nikon 20 f1.8 / Nikon 16-35 f4 / Sigma 105 OS Macro / Sigma 24-105 f4 Art / Tamron 70-200 2.8 Di VC / Sigma 150-600 "S"

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dgrPhotos
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Mar 03, 2015 09:27 |  #231

Village_Idiot wrote in post #17458179external link
I had the Err 30 on my 5D MKII several times and the last time, the camera was out of warranty. Canon still repaired it for free with no questions asked and no hassle. I got the camera back within a week. They replaced the whole shutter assembly and everything but Nikon won't even touch my D750 that's had the stuck pixels right out of the box. What's bad is that this is the 2nd one. The 1st one was returned to best buy and had 5-7 easy to see stuck pixels on the rear LCD and probably close to 15-20 that you could see in a dark room.

When the D7100 was first released stuck pixels was actually common. Nikon eventually addressed it with a firmware update. It was so bad it was hard to buy one without the issue if you bought it during it's initial release. You would think that would be an easy catch before sending production units out but Nikon still released it. IMO, Nikon's support and QC reputation has taken a hit since the D7000 was released.

It's actually pretty depressing:
D7000 - general focus issues
D7100 - stuck pixels
D600 - shutter issue - excessive dust/oil
D610 - Got all existing D600 owners upset.
D750 - flare issue
D800/e - Left side focus issue. Poor build quality, the part of the frame that supports the tripod mount breaks easily. White balance issue with the rear LCD.
D810 - Long exposure issue.
D4 - White balance issue with the rear LCD.

I'm sure I can come up with a similar list for Canon BUT it's all about how they respond to the issues and Nikon has done a bad job there. For instance, Nikon is not covering the warranty work for people who are experiencing the broken frame on the D800. Even though it's breaking in the same place Nikon is saying it's "impact damage" instead of the manufacture's flaw. Even Thom Hogan wrote in an article saying "coddle your D800's a bit".

Nikon won't be around for the long haul if they keep refusing warranty work. They will lose everyone's trust.




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ptcanon3ti
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Mar 03, 2015 10:32 |  #232

This is my classic luck. I switch to Nikon and now they're going to fail as a business. vmad

At lease I'll have a very expensive paper weight someday. :rolleyes:


Paul
https://www.flickr.com​/photos/petshots/ (external link)
Body - Nikon D750
Lenses - Nikon 20 f1.8 / Nikon 16-35 f4 / Sigma 105 OS Macro / Sigma 24-105 f4 Art / Tamron 70-200 2.8 Di VC / Sigma 150-600 "S"

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dgrPhotos
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Mar 03, 2015 14:30 |  #233

ptcanon3ti wrote in post #17458515external link
This is my classic luck. I switch to Nikon and now they're going to fail as a business. vmad

At lease I'll have a very expensive paper weight someday. :rolleyes:

Don't worry, $4B companies don't vanish overnight. They get bought out. ;)




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Village_Idiot
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Durt Burg, WV
Mar 05, 2015 06:04 |  #234

I was lied to by the last Nikon rep I talked to. He said they removed the 3rd party (Martin Fields) screen protector and that the "stuck pixels" were due to dust. I got my camera back yesterday and the screen protector was still on and had not been removed. I called back and talked to a supervisor who wants me to send photos in of the stuck pixels and then send the camera in again. I'm going to send him photos but then I'm going to tell them they're going to fix it on my time. I purchased it on 11/28/14, so I still have time for the warranty. I can't risk losing any more time and business to a company that treats their customers so badly. It makes me scared to think what would happen if I really did end up with something that was defective that would stop me from using the camera and it had to be repaired.

I don't know if it'll do any good, but I'm thinking about lodging a complaint with the BBB and seeing what other steps I can take to get this taken care of. You would think that if it was a brand new camera, Nikon would be more accommodating.


My village called. I was told that they missed me.

Speedotron users, untie!

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ptcanon3ti
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Mar 05, 2015 09:31 |  #235

Village_Idiot wrote in post #17461462external link
I was lied to by the last Nikon rep I talked to. He said they removed the 3rd party (Martin Fields) screen protector and that the "stuck pixels" were due to dust. I got my camera back yesterday and the screen protector was still on and had not been removed. I called back and talked to a supervisor who wants me to send photos in of the stuck pixels and then send the camera in again. I'm going to send him photos but then I'm going to tell them they're going to fix it on my time. I purchased it on 11/28/14, so I still have time for the warranty. I can't risk losing any more time and business to a company that treats their customers so badly. It makes me scared to think what would happen if I really did end up with something that was defective that would stop me from using the camera and it had to be repaired.

I don't know if it'll do any good, but I'm thinking about lodging a complaint with the BBB and seeing what other steps I can take to get this taken care of. You would think that if it was a brand new camera, Nikon would be more accommodating.


I agree with you totally. It's truly disheartening to hear this. You should do everything you're comfortable with as far as getting satisfaction from the $4B company. vmad


Paul
https://www.flickr.com​/photos/petshots/ (external link)
Body - Nikon D750
Lenses - Nikon 20 f1.8 / Nikon 16-35 f4 / Sigma 105 OS Macro / Sigma 24-105 f4 Art / Tamron 70-200 2.8 Di VC / Sigma 150-600 "S"

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scotchtape
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Mar 05, 2015 09:54 |  #236

No point in wasting more time than you already have. They don't care.
And you can make all the fuss you want, it's not really going to make a difference.

:(

Hopefully it gets fixed, otherwise just try to let it go.
I wish Nikon was a better company but, what else can you do...
Only wait for Sony to make a bigger A7 type camera with better AF and longer battery life then we can all switch!




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dgrPhotos
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Mar 05, 2015 11:36 |  #237

scotchtape wrote in post #17461707external link
No point in wasting more time than you already have. They don't care.
And you can make all the fuss you want, it's not really going to make a difference.

:(

Hopefully it gets fixed, otherwise just try to let it go.
I wish Nikon was a better company but, what else can you do...
Only wait for Sony to make a bigger A7 type camera with better AF and longer battery life then we can all switch!

They have a lot of catching up to do with lenses as well. I don't like to adapt lenses. An equivalent to the 300 f/4 VR PF would make me happy.




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scotchtape
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Mar 06, 2015 16:39 |  #238

The only reason I bought the D750 so early was because I have a service center in my city.
If not for that reason I would have waited.

After hearing about the D600 D800... there was no way I trusted Nikon.
And I was right! Unfortunately.




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werds
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Joined Mar 2014
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Mar 06, 2015 16:44 |  #239

Ugh this kind of stuff scares me... I realize that we forum dwellers tend to be a part of the vocal minority of a small percentage of actual real world issues but my preference is always to avoid bad customer service (Reason I prefer Amazon and B&H for example vs other online retailers even if prices aren't always the best).

Sad part is Nikon as far as camera checks off everything I WANT in a camera... vs Canon where they at least have decent customer service, they do have a slightly easier to access lens system but not enough to sway my decision...

I do hope that with time these kind of issues disappear though and wish you guys with problems speedy luck in having them resolved!


Gear: Nikon D750, Nikon D7200, Sigma 17-50 2.8 OS, Sigma 50-150 2.8 OS HSM EX , Nikon 70-200 2.8 VR1, Tamron 24-70 2.8 VC, Tamron 70-200 2.8 VC, Tamron 28-300mm Di VC PZD, Tamron 16-300mm VC PZD, Tamron 150-600 VC, Nikon AF-S 50mm 1.8, Nikon SB-900
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JacobAllison
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Mar 08, 2015 19:46 |  #240

It's really interesting to me to hear how many problems people are having with Nikon customer service. I've worked with them for years, both on the NPS and consumer side, and never had any of the problems like you're describing!

My D750 was shipped to Nikon Japan and was back at my apartment with a week, fixed and with the black dot. No idea what they did as the repair notes are all in Japanese!
I've also sent my D600 back twice for sensor cleaning service to Nikon USA and had it back very quickly (Considering the long shipping times to FPO addresses.) Both of these repairs have been while I was an NPS member.

Previously, I sent back a Nikon D200 and a 80-200mm lens for repair after they were dropped. The repair wasn't free, but they did do a very good job and had it back in my hands very quickly.

The Navy uses almost exclusively Nikon equipment for still photography, and we've sent back TONS of gear both for abuse and for warranty repair. I've never had any problems from them after about 20 different repair claims over a wide variety of bodies and lenses. (This isn't to say that Nikons fail a lot, just that on an aircraft carrier, we had a lot of equipment and a lot of ways for that equipment to get broken.)

Personally, I still feel that Nikon bodies are the most durable on the market.


U.S. Navy Mass Communication Specialist - Nikon Shooter
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Nikon D750
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