Brad999 wrote in post #17902351I sent my 24-105 in as it was searching for focus. That is a strange way to do business. You tell them what is wrong, and they magically give you a price on what it will cost to fix it. You send in a credit card number, and once approved, they allow you to ship them your lens.
I guess they fixed it. I just got a notice that it was $300 Cdn, which was what the computer quoted. There is no explanation of what was wrong. I assume if it was more than the quote, they would have asked for more??? I was hoping it was going to be less...lol
It would be nice to know what was wrong with it, if it was actually worth fixing before they fixed it, or if the lens is on its last legs and shouldn't have been fixed etc.
What Canon normally does is to perform a "standard service" on each lens that is sent in for repair. This service evaluates all of the lens' systems and returns each system back to being within specifications.
I learned this the first time I had to send a lens in for service several years ago. It was the 100-400mm. When I called them they told me that no matter what is wrong with my lens, it will get the same basic service routine, that all systems will be evaluated, that everything within the lens would be restored to factory specifications, and that it would cost the same no matter what was wrong, so long as the problems/parts fell within the basic service parameters. I think it was $330 or something very close to that.
I remember that at the time the basic repair service for the 70-200 f2.8 was the same price as my 100-400. The basic service for some of the much less expensive lenses was cheaper, around $250, if I remember correctly. The basic service for my much more expensive 400 f2.8 was about the same as the 100-400, around $330 or thereabouts. Their explanation for that was that even though the 400 f2.8 is a much more expensive lens, the time it takes to disassemble and evaluate it is about the same as the 100-400, and the parts that normally wear out are about the same price as those in the 100-400.
It all made sense to me, and strikes me as a pretty good way of doing business, especially from the manufacturers' point of view.
"Your" and "you're" are different words with completely different meanings - please use the correct one.
"They're", "their", and "there" are different words with completely different meanings - please use the correct one.
"Fare" and "fair" are different words with completely different meanings - please use the correct one. The proper expression is "moot point", NOT "mute point".