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Thread started 30 Aug 2017 (Wednesday) 10:12
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john ­ crossley
Goldmember
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2,033 posts
Joined Nov 2009
The Rhubarb Triangle
Aug 30, 2017 10:12 |  #1

I had a very interesting telephone conversation with Sky this morning. It went something like this.

SKY: please select from the following options (selection made)
SKY: please select from the following options (selection made)
SKY: please select from the following options (selection made)
SKY Automated Voice: please give a brief description of why you are calling so that we can offer you a better service
ME: what?
ME: I want to keep my account
SKY Automated Voice: you want to open an account?
ME: No, I want to keep my account; I don’t want to close it
SKY Automated Voice: please give a brief description of why you are calling so that we can offer you a better service, you can use the following words (a list of words was issued)
ME: I WANT TO KEEP MY ACCOUNT WITH YOU
SKY Automated Voice: please give a brief description of why you are calling so that we can offer you a better service
ME: AAARRRGGGHHH!!!

Once we got passed this stage we then reverted to the “press 3 for option 1” rigmarole.
SKY: please select from the following options (selection made)
SKY: please select from the following options (selection made)
SKY: please select from the following options (selection made)

Then the voice kicked in again.

SKY Automated Voice: please confirm that you are the account holder
ME: what! how the hell am I supposed to do that?
SKY Automated Voice: please confirm that you are the account holder. You can say “YES” or “NO”
ME: yes
SKY Automated Voice: please confirm that you are the account holder. You can say “YES” or “NO”
ME: YES
SKY Automated Voice: please confirm that you are the account holder. You can say “YES” or “NO”
ME: YYYYEEEEEEEESSSSSSSSSS​S

This was then followed by

SKY: please select from the following options (selection made)
SKY: please select from the following options (selection made)
SKY: please select from the following options (selection made)

This was then followed by a very annoying Sky advertising campaign

I hung up


Those that can, do. Those that can't whinge.

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PhotosGuy
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74,862 posts
Gallery: 7 photos
Joined Feb 2004
Middle of Michigan
Aug 30, 2017 10:18 |  #2

Phone trees! I hate them!
At least you could understand what the robot was saying. If you did connect with a person, you probably wouldn't have been able to understand the accent! ; D


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primeone
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Joined Nov 2009
Israel
Sep 10, 2017 10:45 |  #3

Reminded me of this : https://youtu.be/5FFRo​YhTJQQ (external link)

Thanks!


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Ian ­ Mackie
Don’t bait the TF, it’ll backfire on you.
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Joined May 2013
From Scotland, living in Gibraltar "A Jock on the Rock"
Post has been edited 2 months ago by Ian Mackie.
Oct 04, 2017 00:59 |  #4

primeone wrote in post #18448561 (external link)
Reminded me of this : https://youtu.be/5FFRo​YhTJQQ (external link)

Thanks!

As a Scotsman I have to say I find this brilliant, I love watching it.

For those non-Scots in here, the number 11 is spelled phonetically as “ullivin” :lol:


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