Kasrielle wrote in post #18563272
I keep getting locked out even though I KNOW it's the right password. So I come onto my computer here and change my password - sure enough - the website on my phone says it's wrong and locks me out again! I'm on an iphone 6s+ if that makes any difference. What should I do?
I feel bad for you that you posted this request for help 4 days ago, and no one has responded yet.
I don't really know much of anything about the nuts & bolts of POTN's login process and how it id programmed to work. . Nor do I know much about logging into POTN from a cell phone, because I prefer to only visit POTN from my nice big home computer where I can see things nice and big and clear.
However, even though I am not really qualified to offer advice because of my lack of knowledge, I will attempt to offer some help anyway, simply because no one has yet done so.
So here goes:
If I were in your shoes, what I would do first would be to do a "hard reset" on my phone. . If you don't know how to do that, then one of these videos will guide you:
If that doesn't work, then I would ask a friend if I could use their cell phone to try to login to POTN with. . If you can log in to POTN with your friend's phone, then that at least tells you that the problem is specific to your phone or to your phone's operating system. . Or maybe the browser you are using on your phone.
If you try to log in with a friends phone, and it doesn't work, then I would ask another friend to use their phone. . This would be done to try to eliminate as many variables as possible. . I think that the variables that you should try to eliminate are:
- the browser you are using on your phone
- your phone's operating system
- your phone specifically, with respect to any glitches that it might have (although the hard reset may remove the glitches)
- your phone specifically, with respect to any settings that may be inadvertently affecting your ability to log in to POTN
That's all I've got. . I hope that one of these things works for you. . Wish I could be more helpful - I realize that all of my suggestions are probably things that you've already tried.
It would be nice if you check back in to this thread to let us know how this issue is going for you. . If it is resolved, then I would like to know what you did that finally worked and allowed you to get back in to POTN.
"Your" and "you're" are different words with completely different meanings - please use the correct one.
"They're", "their", and "there" are different words with completely different meanings - please use the correct one.
"Fare" and "fair" are different words with completely different meanings - please use the correct one. The proper expression is "moot point", NOT "mute point".