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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 18 Apr 2018 (Wednesday) 12:36
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Dead 5D Mark IV

 
Headspin
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Apr 18, 2018 12:36 |  #1

Hi,
My 6 month old 5D Mark IV won't switch on (different batteries tried and so on), anyway I bought this on Ebay new but but basically grey market so no official warranty (I know - I am stupid). The supplier did offer a 1 year international "warranty" in the sale but after sending it back to them seems like bs as they now tell me they only cover return shipping and labour, not parts. They diagnosed a dead PCB and want £205 for the part. After doing some Google research it appears that the Mark iv does have reports of a 'won't turn on' due to pcb power issues. You cant do hard reset like on Mark III as it has no internal battery!

Whilst it looks like I am going to have to pay for a new PCB I am concerned that Mark IV may have an issue with this part and may well happen again??? Has anyone had this or similar issues?
Thanks
Rob


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johnf3f
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Post edited 1 month ago by johnf3f.
     
Apr 18, 2018 17:53 |  #2

Lodge a complaint via E Bay - you never know?

Not a legal eagle but would the "Sale of Goods Act" apply?


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nrowensby
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Apr 18, 2018 18:00 |  #3

PayPal buyer coverage now goes out 6 months... So there's always that depending on which side of the 6 months you're on.


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Choderboy
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Apr 18, 2018 19:59 |  #4

Me, I'd just pay. Regarding it happening again, why worry? You have no control over it. So sell it when you get it back repaired or continue on. Any device can fail at anytime. There is a chance Canon have addressed the problem and the PCB you receive will be a new one with fix applied. Only Canon knows if this is true.


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john ­ crossley
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Apr 19, 2018 00:40 |  #5

Headspin wrote in post #18609132 (external link)
Hi,
My 6 month old 5D Mark IV won't switch on (different batteries tried and so on), anyway I bought this on Ebay new but but basically grey market so no official warranty (I know - I am stupid). The supplier did offer a 1 year international "warranty" in the sale but after sending it back to them seems like bs as they now tell me they only cover return shipping and labour, not parts. They diagnosed a dead PCB and want £205 for the part. After doing some Google research it appears that the Mark iv does have reports of a 'won't turn on' due to pcb power issues. You cant do hard reset like on Mark III as it has no internal battery!

Whilst it looks like I am going to have to pay for a new PCB I am concerned that Mark IV may have an issue with this part and may well happen again??? Has anyone had this or similar issues?
Thanks
Rob

Considering that you saved about £1000 by buying from the grey market, you might as well pay the £205 to get it repaired.


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Headspin
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Apr 19, 2018 05:01 |  #6

Thanks Guys

Wrong side of the 6 months (more like 7), I knew I was taking a risk buying grey and should have read the warranty small print properly! I will pay the part cost and lesson learnt. I did email Canon asking if they knew of any PCB issues but they report that they aren't aware of any so hopefully I was just unlucky!


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TeamSpeed
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Apr 19, 2018 05:30 as a reply to  @ Headspin's post |  #7

It is not a common problem. There a few reports, but out of thousands upon thousands of units, there will be flaws that end up being posted on the internet.


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dexy101
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Apr 19, 2018 07:49 |  #8

Personally id just send it into canon and get them to replace it. They sorted my grey market 1DX but wouldn't honour the warranty as it was a grey market purchase but they did do the repair at a cost to me.

Plus if it does happen to go again then you may have warranty on the new part they replaced rather than fitting one yourself unsure if it will break again.


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thc1979
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Apr 19, 2018 13:00 |  #9

I don't understand all this grey market = no warranty stuff. Canon still made the camera, it's not like it's a Chinese knock off.

But as said above, you save a sh*t load of money in the first place :-)




  
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gjl711
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Apr 19, 2018 14:22 |  #10

thc1979 wrote in post #18609752 (external link)
I don't understand all this grey market = no warranty stuff. Canon still made the camera, it's not like it's a Chinese knock off.

Whats not to understand. Warranties are not free. The cost is included in every camera purchased. It's how Canon covers the cost for warranty work. When you buy gray you don't feed into the warranty pool, thus, no warranty work.


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TeamSpeed
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Post edited 1 month ago by TeamSpeed.
     
Apr 19, 2018 15:10 |  #11

thc1979 wrote in post #18609752 (external link)
I don't understand all this grey market = no warranty stuff. Canon still made the camera, it's not like it's a Chinese knock off.

But as said above, you save a sh*t load of money in the first place :-)

Every country or consortium of markets have different consumer laws, and thus different warranties. Canon then adjusts the costs of a camera sold in those markets to cover the warranty costs in that area.

So buying a lower priced camera out of the warranty area to save money means you won't be able to get warranty coverage in the area you are in.

If you sold item XYZ, and in one area, you had to cover all repair costs for 3 years vs 3 months elsewhere, would you not charge more in the one area over the other for XYZ?


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Headspin
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Apr 21, 2018 10:09 as a reply to  @ dexy101's post |  #12

Yep, if I had known that I would have to pay for the part then I would have just sent to a Canon repair centre. When I contacted the Ebay vendor they said to send it back to them for repair, 4 weeks later (and lots of emails from me), I got the news about the part! By this time I just needed the camera back. I have been assured I will now get the 'fixed' camera back next week.
Cheers
Rob


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thc1979
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May 06, 2018 13:51 |  #13

gjl711 wrote in post #18609791 (external link)
Whats not to understand. Warranties are not free. The cost is included in every camera purchased. It's how Canon covers the cost for warranty work. When you buy gray you don't feed into the warranty pool, thus, no warranty work.

You make it sound like I should have known about it all, which I clearly didn’t otherwise I wouldn’t have said I didn’t understand :-)

Thanks for the explanation though, it makes sense now.




  
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Tom ­ Reichner
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May 11, 2018 09:57 |  #14

Headspin wrote in post #18610841 (external link)
Yep, if I had known that I would have to pay for the part then I would have just sent to a Canon repair centre. When I contacted the Ebay vendor they said to send it back to them for repair, 4 weeks later (and lots of emails from me), I got the news about the part! By this time I just needed the camera back. I have been assured I will now get the 'fixed' camera back next week.
Cheers
Rob

.
So, how'd it go?

Did you get your camera back when they said you would?

Did they just charge you for the part, as they had promised?

Any details would be appreciated. . Also, I'd like to know which eBay dealer you bought the camera from.

Thanks


.


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May 14, 2018 08:35 as a reply to  @ post 18625392 |  #15

Did you mean to post this in this thread?


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Dead 5D Mark IV
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