Canon Digital Photography Forums  

Go Back   Canon Digital Photography Forums > 'Equipment Talk' section > Canon EOS Digital Cameras
Register Rules FAQ Members List Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Display Modes
Old 27th of September 2005 (Tue)   #1
wibbly
Member
 
wibbly's Avatar
 
Join Date: Aug 2003
Posts: 321
Default Canon service at Elstree, UK

I think I may have to send all my lenses and 20D body to them for calibration - but the issue I have is marginal (variable levels of front focusing).

Anyone had bad experiences with Canon service in the UK specifically on this kind of issue? Not that I have much choice. I tried Fixation, and they said they can't deal with the kind of problem I have...

W
wibbly is offline   Reply With Quote
This ad block will go away when you log in as member
Old 27th of September 2005 (Tue)   #2
hammerman660
Junior Member
 
Join Date: Sep 2005
Posts: 27
Default Re: Canon service at Elstree, UK

I'm a member of CPS, so on the odd occasion I have had to put my kit in for repair it's been turned around in days. However, they have never got to the bottom of the problem I have with my 1d and it over exposing occasionally in 8fps. They did supply a loan 1d while they worked on it, but that is a CPS benefit and not one they guarantee.

They did however fix my 10d, and calibrate the lens I sent in, a friend also just got has 10d back after a mirror issue, and says it now works better than when he first used it. I guess it all depends on how bad the issue is and how heavily you use your kit.

All my kit currently needs servicing, but I have been holding back sending it in, as I have not been able to - A) find the time and B) fully identify which part of my set up is to blame for the occasional image that is way off focus (back focus)
hammerman660 is offline   Reply With Quote
Old 27th of September 2005 (Tue)   #3
Radioham
Member
 
Radioham's Avatar
 
Join Date: Jan 2005
Location: Rainham Essex England
Posts: 118
Default Re: Canon service at Elstree, UK

Have a look http://photography-on-the.net/forum/...d.php?t=101456
__________________
Canon
EOS 20D
EF50 F1.4
EF17-40 F4 L
EF 200mm 2.8 L II USM
EF 2 x MkII
Speedlite 550EX
TOKINA 28-200 F3.5-5.6
Kenko Extension Tubes
PHOTOSHOP CS 2
Radioham is offline   Reply With Quote
This ad block will go away when you log in as member
Old 27th of September 2005 (Tue)   #4
KennyG
Goldmember
 
KennyG's Avatar
 
Join Date: Aug 2003
Location: Leeds, UK
Posts: 2,252
Default Re: Canon service at Elstree, UK

Go to Lehmanns in Stoke. Best Canon service centre. Carry out warranty repairs and also CPS priority. Fast turn-round too.

If you have variable levels of front focus I would not suspect a hardware issue to be honest. If you run a proper test it should be consistent.
__________________
Ken

Professional Motorsport Photographer
2 x 1D MK-II, 7D, 17-40L, 24-70L, 70-200 2.8L IS, 100-400L,
300 2.8L IS, 500 4.0L IS, 85 1.8, 50 1.4, 1.4 & 2.0 MK-II TC.

Last edited by KennyG : 27th of September 2005 (Tue) at 20:19.
KennyG is offline   Reply With Quote
Old 28th of September 2005 (Wed)   #5
wibbly
Member
 
wibbly's Avatar
 
Join Date: Aug 2003
Posts: 321
Default Re: Canon service at Elstree, UK

Thanks Kenny G. I actually spoke to Fixation in London already (they have an excellent reputation), but they already said they can't do this kind of (calibration) work. I wonder if Lehmanns do...

W
wibbly is offline   Reply With Quote
Old 28th of September 2005 (Wed)   #6
PaulB
Senior Member
 
Join Date: Apr 2003
Location: Leeds, Yorkshire
Posts: 1,540
Default Re: Canon service at Elstree, UK

As far as I am aware the only places to do calibration of DSLRs in the UK are Canon themselves, Lehmann's, and Colchester Camera Repair Services - if you are in Scotland I'm sure there is a Canon authorised repairer in Glasgow (but I can't remeber their name).
PaulB is offline   Reply With Quote
Old 28th of September 2005 (Wed)   #7
wibbly
Member
 
wibbly's Avatar
 
Join Date: Aug 2003
Posts: 321
Default Re: Canon service at Elstree, UK

Lehmann's have a good/better reputation (comapared say with Canon and, say, Fixation)?

W
wibbly is offline   Reply With Quote
Old 28th of September 2005 (Wed)   #8
John57
Member
 
Join Date: Jun 2003
Posts: 146
Default Re: Canon service at Elstree, UK

Fixation have been good to me .... but, as you say they don't sort the focus.

I had a 10D that was well out on focus - Canon UK didn't believe me until they saw identical pictures taken with the same lens on our other 10D ! To be fair though, when they looked at the camera they said it was definitely wrong and adjusted it. After that it was like a new camera .... or to be exact, the same as my other 10D had been out of the box.

So, for camera focus issues I can give Canon UK 10/10 ...... however, lenses are, in my experience, a different matter -

Canon UK had 3 goes at sorting the focus on a 24-70L I had ..... they failed and the lens got replaced, effectively by them. They only accepted it was a duff one after I took images with our other 24-70L which was fine and, like the 10D senario, sent them in as a comparison.

I sent a 70-300 DO back twice for softness / out of focus images compared to other 70-300 DO lenses I had seen and they kept saying it was 'within tolerances' when it was clearly rubbish. I ended up selling the lens.

I hope this helps - for adjusting camera focus Canon UK were fine but for lenses they were not.
John57 is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Canon Service drogos Canon EOS Digital Cameras 15 12th of July 2007 (Thu) 09:53
Great service from Canon Service Center in Irvine tannoy Canon EOS Digital Cameras 4 11th of March 2004 (Thu) 10:16
Canon Service Marley Canon EOS Digital Cameras 1 22nd of May 2003 (Thu) 05:24
Canon Service on G2 Swat2 Canon G-series Digital Cameras 2 30th of May 2002 (Thu) 20:25
Canon Service Skuzzi Canon G-series Digital Cameras 0 21st of July 2001 (Sat) 01:36


All times are GMT -5. The time now is 10:43.


Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
This forum is not affiliated with Canon in any way and is run as a free user helpsite by Pekka Saarinen, Helsinki Finland. You will need to register in order to be able to post messages. Cookies are required for registering and posting. HTML in messages is not allowed, plain website addresses are automatically made active by the board.