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Thread started 27 Sep 2005 (Tuesday) 05:19
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Canon service at Elstree, UK

 
wibbly
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Sep 27, 2005 05:19 |  #1

I think I may have to send all my lenses and 20D body to them for calibration - but the issue I have is marginal (variable levels of front focusing).

Anyone had bad experiences with Canon service in the UK specifically on this kind of issue? Not that I have much choice. I tried Fixation, and they said they can't deal with the kind of problem I have...

W


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hammerman660
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Sep 27, 2005 05:31 |  #2

I'm a member of CPS, so on the odd occasion I have had to put my kit in for repair it's been turned around in days. However, they have never got to the bottom of the problem I have with my 1d and it over exposing occasionally in 8fps. They did supply a loan 1d while they worked on it, but that is a CPS benefit and not one they guarantee.

They did however fix my 10d, and calibrate the lens I sent in, a friend also just got has 10d back after a mirror issue, and says it now works better than when he first used it. I guess it all depends on how bad the issue is and how heavily you use your kit.

All my kit currently needs servicing, but I have been holding back sending it in, as I have not been able to - A) find the time and B) fully identify which part of my set up is to blame for the occasional image that is way off focus (back focus)


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Radioham
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Sep 27, 2005 12:19 as a reply to hammerman660's post |  #3

Have a look http://photography-on-the.net/forum/showthre​ad.php?t=101456


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KennyG
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Sep 27, 2005 20:17 |  #4

Go to Lehmanns in Stoke. Best Canon service centre. Carry out warranty repairs and also CPS priority. Fast turn-round too.

If you have variable levels of front focus I would not suspect a hardware issue to be honest. If you run a proper test it should be consistent.


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wibbly
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Sep 28, 2005 01:59 |  #5

Thanks Kenny G. I actually spoke to Fixation in London already (they have an excellent reputation), but they already said they can't do this kind of (calibration) work. I wonder if Lehmanns do...

W


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PaulB
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Sep 28, 2005 04:58 as a reply to wibbly's post |  #6

As far as I am aware the only places to do calibration of DSLRs in the UK are Canon themselves, Lehmann's, and Colchester Camera Repair Services - if you are in Scotland I'm sure there is a Canon authorised repairer in Glasgow (but I can't remeber their name).




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wibbly
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Sep 28, 2005 10:19 |  #7

Lehmann's have a good/better reputation (comapared say with Canon and, say, Fixation)?

W


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John57
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Sep 28, 2005 11:10 as a reply to wibbly's post |  #8

Fixation have been good to me .... but, as you say they don't sort the focus.

I had a 10D that was well out on focus - Canon UK didn't believe me until they saw identical pictures taken with the same lens on our other 10D ! To be fair though, when they looked at the camera they said it was definitely wrong and adjusted it. After that it was like a new camera .... or to be exact, the same as my other 10D had been out of the box.

So, for camera focus issues I can give Canon UK 10/10 ...... however, lenses are, in my experience, a different matter -

Canon UK had 3 goes at sorting the focus on a 24-70L I had ..... they failed and the lens got replaced, effectively by them. They only accepted it was a duff one after I took images with our other 24-70L which was fine and, like the 10D senario, sent them in as a comparison.

I sent a 70-300 DO back twice for softness / out of focus images compared to other 70-300 DO lenses I had seen and they kept saying it was 'within tolerances' when it was clearly rubbish. I ended up selling the lens.

I hope this helps - for adjusting camera focus Canon UK were fine but for lenses they were not.




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Canon service at Elstree, UK
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