Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS General Gear Talk Flash and Studio Lighting
Thread started 08 Apr 2011 (Friday) 14:49
Prev/next
sponsored links
(this ad will go away when you log in as registered member)

Kacey Interprises

 
queenbee288
Cream of the Crop
queenbee288's Avatar
5,544 posts
GALLERY: 1 photo

Joined Dec 2004

Stanford, Ky
MORE INFO

How many of you have dealt with Kacey Interprises? I placed an order with three different companies last week. Paul Buff, Cheetah, and Kacey. I have received my orders already from Paul Buff and Edward but Kacey still has not shipped. But of course I have been charged for it. Not even an confirmation of the order even though I asked them to check on it and a possible wrong email I could have given. They said I would get an email when it shipped.

Today I sent them a msg via their contact and told them to cancel my order. I would get it from Flash Zebra. I need it for a shoot on the 15th and need to be sure I will have it. Am I being unreasonable or did I just get spoiled by the great customer service that I got from Edward, Paul Buff, and last week B&H and Dell? I have been shopping.:oops:

Apr 08, 2011 14:49

"Can't list equipment, wife checks here to see what I have bought lately" (calicokat)

LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as registered member)
BrandonSi
Cream of the Crop
BrandonSi's Avatar
5,198 posts
GALLERY: 54 photos

Joined Sep 2004

Chicago
MORE INFO

Jerry is a member here, and many people have had only great things to say about his products. I imagine your case is pretty unique, but that there's a reason for it.

I asked them to check on it and a possible wrong email I could have given

This could be one problem..

Apr 08, 2011 14:56

[ www (external link)ยท flickr (external link)]

LOG IN TO REPLY
FJ ­ LOVE
Cream of the Crop
FJ LOVE's Avatar
20,659 posts

Joined Nov 2006

barrie ont. ca
MORE INFO

Jerry is every bit as reputable as the others you mention, my experiences with him have been positive, maybe send him a PM, always worked for me :D

Apr 08, 2011 15:02

DILLIGAF about your bicycle or your gear

LOG IN TO REPLY
tetrode
I am a walking repository of thoroughly useless information
tetrode's Avatar
3,770 posts

Joined Jan 2006

New York
MORE INFO

In my experience, Jerry Kacey is as a fine a person to deal with as I have ever encountered. He designs and manufactures extremely high quality products, sells them at prices commensurate with their quality, and provides exceptional customer service and that includes fast shipping. If there's a delay or issue with your order, guaranteed, there's a good reason.

Dave F.

Apr 08, 2011 15:02 as a reply to BrandonSi's post 6 minutes earlier.



LOG IN TO REPLY
queenbee288
THREAD ­ STARTER
Cream of the Crop
queenbee288's Avatar
5,544 posts
GALLERY: 1 photo

Joined Dec 2004

Stanford, Ky
MORE INFO

Because there is possible email problem is why I am worried. I have sent him 2 contacts about it asking him to check on my order. All I get is "I will correct it if needed with paypal." still no info about my order just "an email will be sent when it is shipped." Well this is why I posted. Wanted to know if my experience was unusual. I will send him a pm pointing to this thread. I only ordered a pole adapter and it was not a big order but I planned to order his beauty dish later on.

Anybody know what his user name is on here?

Thanks for your replies.

Apr 08, 2011 15:10

"Light travels faster than sound. Which is why people some people appear bright, until you hear them speak..."

LOG IN TO REPLY
tetrode
I am a walking repository of thoroughly useless information
tetrode's Avatar
3,770 posts

Joined Jan 2006

New York
MORE INFO

queenbee288 wrote in post #12184685external link
...Anybody know what his user name is on here?

Thanks for your replies.

"J Kacey"

Dave F.

Apr 08, 2011 15:16



LOG IN TO REPLY
bobbyz
Cream of the Crop
16,865 posts
Joined Nov 2007

Bay Area, CA
MORE INFO

Same experience here, no email no nothing. I had to send couple of emails and then the things show up on my door. Wish it was better communications like AB, Edward and other big stores. It can't be hard to auomatically reply in this darn age. Sorry I am telling my honest experience. Products are good quality not denying that.

Apr 08, 2011 15:56

5dmk3, Sigma Art 35mm f1.4, 35L, 85L II, 24-70mm f2.8 II, 70-200mm f2.8 IS II
Fuji XT-1, 14mm f2.8, 23mm f1.4, 35mm f1.4, 56mm f1.2

LOG IN TO REPLY
queenbee288
THREAD ­ STARTER
Cream of the Crop
queenbee288's Avatar
5,544 posts
GALLERY: 1 photo

Joined Dec 2004

Stanford, Ky
MORE INFO

Mr. Kasey (Jason I think. My memory goes when I am really tired.) Called me this evening. He received a few phone calls telling him about this post. He is a really nice guy who is trying very hard to keep up with a huge increase in business lately. Apparently someone was supposed to have corrected my email address after my first msg to him but it didn't get done. Who ever was replying to my further msgs was just giving me cookie cutter replies and he apologized.

Turns out that the package was in my mailbox which I only check once or twice a week. I wasn't expecting it since the msg from him said I would get an email when it shipped. I also wasn't expecting it by mail.

We talked for about 15 minutes. I believe he really is interested in good customer service but has just been overwhelmed with orders since some famous photogs have started using his products. He asked me to call him personally when I was ready to order the beauty dish. I am sure he will get the increase in business all sorted out shortly and get back on track. I wish him the best in his business ventures and celebrate his sucess with him.

Apr 08, 2011 21:06

"You have the right to remain silent. Anything you say will be misquoted, then used against you" (Belmondo)

LOG IN TO REPLY
TMR ­ Design
Cream of the Crop
TMR Design's Avatar
23,881 posts

Joined Feb 2006

Huntington Station, NY
MORE INFO

queenbee288 wrote in post #12186519external link
Mr. Kasey (Jason I think. My memory goes when I am really tired.) Called me this evening. He had a few phone calls after this post. He is a really nice guy who is trying very hard to keep up with a huge increase in business lately. Apparently someone was supposed to have corrected my email address after my first msg to him but it didn't get done.

Turns out that the package was in my mailbox which I only check once or twice a week. I wasn't expecting it since the msg from him said I would get an email when it shipped.

We talked for about 15 minutes. I believe he really is interested in good customer service but has just been overwhelmed with orders since some famous photogs have started using his products. He asked me to call him personally when I was ready to order the beauty dish. I am sure he will get the increase in business all sorted out shortly and get back on track. I wish him the best in his business ventures and celebrate his sucess with him.

Jerry Kacey is his name :)

Glad you got it worked out.

Apr 08, 2011 21:08

Please call me Robert or Rob, not TMR
Gear List & Feedback | The Lighting Academyexternal link
"Art is the elimination of the unnecessary." - Pablo Picasso

LOG IN TO REPLY
FJ ­ LOVE
Cream of the Crop
FJ LOVE's Avatar
20,659 posts

Joined Nov 2006

barrie ont. ca
MORE INFO

queenbee288 wrote in post #12186519external link
Mr. Kasey (Jason I think. My memory goes when I am really tired.) Called me this evening. He had a few phone calls after this post. He is a really nice guy who is trying very hard to keep up with a huge increase in business lately. Apparently someone was supposed to have corrected my email address after my first msg to him but it didn't get done.

Turns out that the package was in my mailbox which I only check once or twice a week. I wasn't expecting it since the msg from him said I would get an email when it shipped.

We talked for about 15 minutes. I believe he really is interested in good customer service but has just been overwhelmed with orders since some famous photogs have started using his products. He asked me to call him personally when I was ready to order the beauty dish. I am sure he will get the increase in business all sorted out shortly and get back on track. I wish him the best in his business ventures and celebrate his sucess with him.

good to hear your happy :cool:

Apr 08, 2011 21:14

DILLIGAF about your bicycle or your gear

LOG IN TO REPLY
queenbee288
THREAD ­ STARTER
Cream of the Crop
queenbee288's Avatar
5,544 posts
GALLERY: 1 photo

Joined Dec 2004

Stanford, Ky
MORE INFO

TMR Design wrote in post #12186527external link
Jerry Kacey is his name :)

Glad you got it worked out.

Yeah that is it. Sorry Jerry. :) I have been up since 3:30 this morning and drove 180 miles round trip for work today. I can't think when I am like this. LOL

Apr 08, 2011 21:16

"Light travels faster than sound. Which is why people some people appear bright, until you hear them speak..."

LOG IN TO REPLY
Jannie
Goldmember
4,936 posts
Joined Jan 2008
MORE INFO

Yeah he's pretty neat, we met in a grocery store parking lot when he brought something for me, it's great to connect with people who design the products

Apr 08, 2011 21:20

Ms.Jannie
"When you come to a fork in the road, take it"!
1DMKIII, 85LII, 24-70L, 100-400L

LOG IN TO REPLY
paolojackson
Member
43 posts
Joined Oct 2010
MORE INFO

Just wanted to chime in...ordered a light pole adapter on Monday, got it today. Granted, different products may be in stock, may be more difficult to ship, but I'm very happy with the service.

Apr 13, 2011 11:47



LOG IN TO REPLY
TMR ­ Design
Cream of the Crop
TMR Design's Avatar
23,881 posts

Joined Feb 2006

Huntington Station, NY
MORE INFO

That's pretty much the experience most people have had.

Apr 13, 2011 11:54 as a reply to paolojackson's post 6 minutes earlier.

Please call me Robert or Rob, not TMR
Gear List & Feedback | The Lighting Academyexternal link
"Art is the elimination of the unnecessary." - Pablo Picasso

LOG IN TO REPLY
ni$mo350
Cream of the Crop
ni$mo350's Avatar
6,009 posts

Joined Apr 2009

Portland, OR
MORE INFO

Glad everything worked out. I'll be picking up a large BD in the near future and am very excited to try it out.

Apr 13, 2011 13:17

-Chris-Websiteexternal link||external linkFacebookexternal link|| My Flickrexternal link|| Follow me!!! 500pxexternal link ||external link 5D mkii || 35L || 70-200 f/2.8L IS MKII || My bank account hates you all :cry:

LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as registered member)

1,218 views & 0 likes for this thread
Kacey Interprises
FORUMS General Gear Talk Flash and Studio Lighting

NOT A MEMBER YET? CLICK HERE TO REGISTER TO THE FORUMS
Registered members get all the features: search, more forums, private messaging, thread follow, notifications, own gallery, own reviews...




Send feedback to staff    •   Jump to forum...    •   Rules    •   Index    •   New posts    •   RTAT    •   'Best of'    •   Gallery    •   Gear    •   Reviews    •   Polls

COOKIES DISCLAIMER: By using this site you agree that some cookies will be stored on your browser. For unlogged users we store one session id cookie. For registered members we store (in addition to login session cookie) only cookies that are essential for required functionality. We do not store any personal tracking data in cookies or other browsers' data storage methods.

POWERED BY AMASS 1.33version 1.33
made in Finland
by Pekka Saarinen
for photography-on-the.net
Spent 0.00205 for 5 database queries.
PAGE COMPLETED IN 0.02s
Latest registered member is jojopangilinan
658 guests, 659 members online
Simultaneous users record so far is 5175, that happened on Jun 16, 2015