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Old 4th of January 2013 (Fri)   #1
twinkle_2k86
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Default EOS Utility problems.

I having problems with EOS utility. I have the discs, but my CD drive dont work .

I have managed to download a copy of DDP version 1, and then updated from the canon site to the latest version (3.12.52.0) This all opens fine etc.

Trouble is i downloaded the latest version EOS utility from canon, and try and run it, but it wont run. I get a message to say,

Software cant find, EOS utlility, EOS viewer utility, File viewer utility and camera window DSLR. please in insert CD.

I have windows 7, and its a canon 40d im trying to connect up.

Any help please, as im now lost.

cheers
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Old 4th of January 2013 (Fri)   #2
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Default Re: EOS Utility problems.

Get on another computer. Burn the CD to an ISO. Install a Virtual CD program like Daemon Tools (watch out for the loaded bloatware) and mount the ISO. So glad Windows 8 made ISO mounting native to the OS.
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Old 4th of January 2013 (Fri)   #3
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Default Re: EOS Utility problems.

It would be easier to take the CD to a friends house and copy the CD to a blank, formatted, sufficiently large USB thumb drive. I do that all the time. My old laptop doesn't even have a CD drive. Its never been a problem.
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Old 5th of January 2013 (Sat)   #4
twinkle_2k86
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Default Re: EOS Utility problems.

Quote:
Originally Posted by TSchrief View Post
It would be easier to take the CD to a friends house and copy the CD to a blank, formatted, sufficiently large USB thumb drive. I do that all the time. My old laptop doesn't even have a CD drive. Its never been a problem.
Cheers, will give this a go first.
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Old 5th of January 2013 (Sat)   #5
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Default Re: EOS Utility problems.

Why not get the CD drive fixed?
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Old 5th of January 2013 (Sat)   #6
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Default Re: EOS Utility problems.

Why doesnt canon have these files on there website. I Just installed a new HD in my Laptop and cant get the original software for a 20D. They have all the updates on the site
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Old 5th of January 2013 (Sat)   #7
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Default Re: EOS Utility problems.

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Originally Posted by Lowner View Post
Why not get the CD drive fixed?
Have tried, its when I upgraded to windows 7, for some reason the cd drive won't work. When pluged in, the laptop stalls on start up everytime. If not pluged in it boots up perfect.
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Old 5th of January 2013 (Sat)   #8
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Default Re: EOS Utility problems.

Start with PC off then remove the drive and boot the PC. Go into device manager, or whatever it may be called in Win7 and expand the tree to look at the hardware. Delete any reference to the drive. Once done plug the drive back in and you should get a message about "new hardware." Let Win7 try to find the driver for it but if it can't then point it to the drive manufacturers site.
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Old 6th of January 2013 (Sun)   #9
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Default Re: EOS Utility problems.

Go here. http://usa.canon.com/cusa/support/co...ersAndSoftware

Select 'drivers and software' enter your computer system and download the program to your computer. No disc needed.

Mike
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Old 6th of January 2013 (Sun)   #10
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Default Re: EOS Utility problems.

Mike's, op has problems with a CD drive that doesn't' work. Canon is not likely to help with a drive (hardware) issue.
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Old 6th of January 2013 (Sun)   #11
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Default Re: EOS Utility problems.

Quote:
Originally Posted by John from PA View Post
Mike's, op has problems with a CD drive that doesn't' work. Canon is not likely to help with a drive (hardware) issue.
I thought the OP said he was having a problem with the EOS utility. That he was unable to get it properly loaded into his computer due to a non operating CD drive. My post was on how to get the EOS utility. The drive is a another issue.
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Old 6th of January 2013 (Sun)   #12
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Default Re: EOS Utility problems.

Quote:
Originally Posted by MikeWa View Post
Go here. http://usa.canon.com/cusa/support/co...ersAndSoftware

Select 'drivers and software' enter your computer system and download the program to your computer. No disc needed.

Mike
The basic program for EOS Utilities is NOT available here, only the updates.

You cannot update(without using file management trickery) without having the basic program insalled.
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Old 6th of January 2013 (Sun)   #13
jr#8
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Default Re: EOS Utility problems.

Quote:
Originally Posted by twinkle_2k86 View Post
Have tried, its when I upgraded to windows 7, for some reason the cd drive won't work. When pluged in, the laptop stalls on start up everytime. If not pluged in it boots up perfect.
How old is the PC? Did it come with Vista on it?
If you install Virtual Machine you might be able to put the CD back on. Sound something like the problem I had when installing a new HD It could'nt use the CD
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Old 8th of January 2013 (Tue)   #14
twinkle_2k86
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Default Re: EOS Utility problems.

Quote:
Originally Posted by jr#8 View Post
How old is the PC? Did it come with Vista on it?
If you install Virtual Machine you might be able to put the CD back on. Sound something like the problem I had when installing a new HD It could'nt use the CD
Yer, it was a Vista machine. Its a HP laptop. Had it upgraded to windows 7, but lost my CD drive and built in Webcam. I have searched google to try and find a fix for both, but it seems it was quite common when upgrading.

May just buy an external CD drive at some point.
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Old 8th of January 2013 (Tue)   #15
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Default Re: EOS Utility problems.

Sounds like you need to make a trip to eBay for a cheap used drive. If that doesn't work then you most likely have a bad MoBo or will need to wipe the system and start with a clean install. itherw ay, if this is your primary computer i would fix the problem before you screw yourself over.
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