I need help -- please?

[yallcome]

Getting a 1607 error when I try to install the Canon g3 software on my computer.

1607: Unable to install InstallShield Scripting runtime.

I have done everything I know to do, including all the hints at the Installshield site and MS site.

Please, if anyone knows what do to, I'd appreciate it.

yallcome

[jglisson73]

What is your Operating System? What service pack do you have?

John

[yallcome]

Windows 2000 Pro -- Service pack 3

Thanks

m2

[AeroSquid]

SP4 is out now, try upgrading.

[jglisson73]

That would be my first suggestion. Next question would be what version of Internet Explorer are you running? It is the main application that affects the scripting runtime. If you are on 5.0 or 5.5, upgrade to IE 6.0.

John

[yallcome]

Win2000 Pro -- SP 4, IE 6.0

Still no go.

But I wish it had worked!

More ideas appreciated!

m2

[roncor]

When you mentioned that you've tried the hints, do you mean this: http://support.installshield.com/kb/...cleid=Q107070? If so, you may have a corrupt ISScript.msi. We might be able to provide a copy if that's the case.

[jglisson73]

Ok, here's a more technical thing to try

1. Click Start ---> Run
2. Type regsvr32.exe C:\WINNT\system32\scrrun.dll
3. You should get a success dialog box
4. Click ok
5. Rerun the install

Good Luck!

John

[roncor]

Here is another set of reasons why you may be getting that error: http://support.installshield.com/kb/...icleid=Q107094.

[yallcome]

roncor wrote:
When you mentioned that you've tried the hints, do you mean this: http://support.installshield.com/kb/...cleid=Q107070? If so, you may have a corrupt ISScript.msi. We might be able to provide a copy if that's the case.

Right, Roncor -- those are the hints. I have also downloaded a new ISScript.msi to no avail.

Thanks

m2

[yallcome]

jglisson73 wrote:
Ok, here's a more technical thing to try

1. Click Start ---> Run
2. Type regsvr32.exe C:\WINNT\system32\scrrun.dll
3. You should get a success dialog box
4. Click ok
5. Rerun the install

Good Luck!

John

Didn't work -- but I sure wish it had.

m2

[yallcome]

roncor wrote:
When you mentioned that you've tried the hints, do you mean this: http://support.installshield.com/kb/...cleid=Q107070? If so, you may have a corrupt ISScript.msi. We might be able to provide a copy if that's the case.

Thanks -- that particular link is for XP, but I have downloaded a new ISScript.msi and etc.

Running W2kPro SP4, IE6.

Thanks again.

m2

[yallcome]

Just as a short update, Canon referred me to the InstallShield site, then I do everything there, then InstallShield refers me to Canon.

Help -- I'm getting dizzy!!

[jglisson73]

I wish I knew more to tell you here...I'd have to be on your computer and dink around to figure out something else....sorry!

John

[yallcome]

More great news on this software. I bring it in to the office and get a completely different error, one that tells me one of the CAB files is nonexistent on the CD, but I can plainly see it there and even unarchive it.

Then I find that if I copy all the CD files to the Root of C: that they install.

This kind of stuff is not what I had in mind when I went for the G3.