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FORUMS Canon Cameras, Lenses & Accessories Small Compact Digitals by Canon 
Thread started 15 Jun 2013 (Saturday) 11:34
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WI-FI ISSUE WITH CANON POWERSHOT ELPH 330

 
RichardElph330Man
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Joined Jun 2013
     
Jun 15, 2013 11:34 |  #1

I have successfully added my SSID and Wireless Key (16 letters) to my Wi-Fi settings on my new Canon Powershot ELPH 330.
The camera finds my SSID Name and MY Computer ok. However, it try's to connect for a few minutes and fails. I have a wireless printer and netbook that both were successfully connecting using wireless.
The new Canon Elph just keeps searching for my Computer but never successfully connects.
Has anyone else had this problem with this new camera?
Very frustrating to know that this camera is wi-fi but can't connect to use any of the wi-fi options on the camera.
Please Help!
:confused:


I forgot to mention that I called Canon Tech Support and they tried to help me for over 1 hour and cannot understand why the wi-fi is not successful.




  
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Overland1
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Location: Central Upstate NY
     
Jun 16, 2013 12:18 |  #2

Although your camera can "see" the network, is your router's firewall set to accept the camera?

Is the camera's Wi-Fi using 802.11a, b, g, and/or n? Whichever it uses, does your router support the same protocol? I asked this as I have some 802.11g stuff that, in order to use on my network, I need to "open that up" on my Netgear router, using the router access application.




  
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RichardElph330Man
THREAD ­ STARTER
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Jun 16, 2013 18:10 |  #3

Overland1 wrote in post #16036146 (external link)
Although your camera can "see" the network, is your router's firewall set to accept the camera?

Is the camera's Wi-Fi using 802.11a, b, g, and/or n? Whichever it uses, does your router support the same protocol? I asked this as I have some 802.11g stuff that, in order to use on my network, I need to "open that up" on my Netgear router, using the router access application.

Thank you very much Overland1 for your reply to my camera issue.
I called Verizon, my service provider and they told me that my Verizon Router supports WPA Encryption
I will call Canon Tech Support tomorrow and find out if my Canon Powershot ELPH 330 accepts WPA encryption.
Will let you know if I am successful.
I hope that this problem will be resolved soon.




  
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Jon
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Location: Bethesda, MD USA
     
Jun 16, 2013 18:47 |  #4

First, try setting up an ad-hoc network directly between your PC and your camera, with no encryption. Then, while your router may support encryption, are you actually using it in your home network (many, foolishly, don't). And have you read this document (external link) Canon has published for WiFi connectivity?


Jon
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WI-FI ISSUE WITH CANON POWERSHOT ELPH 330
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