I apologize if this isnt the right place to post something like this....
I've always used the same photographer for all my family's needs. I have had photos taken and had an excellent experience with her over 5 times. She is talented, friendly, and has a very quick turn around time. The first time we worked together, she had me sign a contract, but each time since everything has been verbal with no issues.
On 2/28 she took cake smash photos for my son's first birthday. We went to her home studio, my son made a huge mess but it was a lot of fun and she seemed genuinely excited to get the pictures done. She kept showing me the pictures she was taking, they looked so cute! When we were done and got everything cleaned up, she said she would have a preview up to me in about a week. I told her there is no real rush, but if she could send me one or two that I could post online the next day for his birthday would be awesome.
The next day, on 3/1, she sent me 8 images (that she chose) and edited them (still had her watermark on them however). They were super cute. I expressed how excited I was to see the rest, and made sure I paid her through paypal enough to receive 20 images when everything was said and done. Everything was fine and dandy.
Flash forward to now, and she seems to be ignoring me. I emailed her on 3/13, I asked if we could touch base on the photos (she had originally told me she would have the preview to me in a week, and she has forgotten to send me the preview until i reminded her in the past)
I emailed her on 3/21 again, letting her know that I expect she is just busy, but again I havent heard a thing about the photos since 3/1.....no response.
I texted her yesterday morning, no response. So I called her yesterday afternoon, and big surprise.... no answer.
I know that 26 days might not sound like a long time to wait. It is really unlike her (i have used her 5 or more times, each time taking about a week to get the preview)
I am very upset that she is seemingly ignoring a paying customer. Who has already paid in full for her services.
Just wondering what my next steps should be?