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FORUMS General Gear Talk Computers
Thread started 10 Aug 2017 (Thursday) 12:27
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Consumer Reports pulls support for Surface laptops

 
filmuser
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Aug 23, 2017 12:59 as a reply to post 18430989 |  #16

http://www.pcworld.com ...cost-of-sleek-design.html (external link)




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filmuser
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Aug 23, 2017 13:16 as a reply to post 18434879 |  #17

https://www.pcper.com ...p-Gets-Zero-Repairability (external link)




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drmaxx
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Post has been edited 3 months ago by drmaxx.
Aug 23, 2017 13:40 |  #18

Tony-S wrote in post #18424060 (external link)
Apparently, a 25% failure rate in the first two years is the principal reason.

From the article:

It estimates Microsoft’s laptops and tablets will experience breakage rates of 25% within two years of ownership, loosely defined as any issue that comes up that prevents the computer from working as the owner expects.

Seriously? This is not a very informative way to estimate breakage rates. With this definition 100% of all marriages will be counted as broken :p.

I do have a surface book and I can understand where the 25% is coming from - but to define that as breakage rate is a kind of steep.


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CyberDyneSystems
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Post has been edited 3 months ago by CyberDyneSystems.
Aug 23, 2017 14:52 |  #19

As someone that strongly emphasizes the importance of customer service and reliability of the products I spend hard earned money for, I have no idea where you are coming from.

Virtually everything I own has been trouble free by that definition. (unless it was purchased as a "project" )

When it doesn't, someone gets to spend a lot of time talking to me until it meets my expectations.

I have power tools and camera gear that has gone 10-30 years trouble free.


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EverydayGetaway
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Post has been last edited 3 months ago by EverydayGetaway. 3 edits done in total.
Aug 24, 2017 02:53 |  #20

Ok, apparently I wasn't clear the last time, or you missed it... so let me quote myself...

EverydayGetaway wrote in post #18430828 (external link)
That's the price you pay for any small and efficient device. I don't know of any tablet computers that can really be taken apart (or are supposed to be).

Still true.

Also, again, still doable as evidenced above... not really any different from any other tablet computer.

CyberDyneSystems wrote in post #18435161 (external link)
As someone that strongly emphasizes the importance of customer service and reliability of the products I spend hard earned money for, I have no idea where you are coming from.

Virtually everything I own has been trouble free by that definition. (unless it was purchased as a "project" )

When it doesn't, someone gets to spend a lot of time talking to me until it meets my expectations.

I have power tools and camera gear that has gone 10-30 years trouble free.

I buy things along a similar guideline and have also spent much time on the phone with CS to sort out faulty products. No problems so far with my Surface Pro, but I've basically just bought it (about a month ago).

Like any other product, you have to decide what will work best for what you're needs are. I needed the best screen I could get for the money in a small portable device with a keyboard and pen option and I wanted a full system OS for complete apps like LR, PS, the Nik suite and game emulators. Point me to another device that fits that bill for $600 (what I paid for my i5 Surface Pro 4) and I'll eat my shorts ;)


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Consumer Reports pulls support for Surface laptops
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