Jarvis Creative Studios wrote in post #18508438Two out of my previous three orders with b&h have had the same issue. They take my money, process the order with the shipping company of their choice, and the item never leaves the warehouse.
Imagine my surprise today when my brand new ball head showed up without a tripod to put it on. Everything was supposed to ship together. The tripod had a secondary tracking number, which I never thought to check until it wasn't waiting at my door with everything else. Upon checking it, there is the "Order processed and ready for UPS" sign that unfortunately has become all too common with B&H. And because it's the weekend now I get to tack on two more days of waiting before I can even get in touch with them about it.....
This is why I've moved most of my shopping to adorama.
I have used B&H quite a bit - I usually have about one order from them every month, year in, year out. . I've never had any problem with shipping. . They've shipped things to various motel rooms, friend's places, and campgrounds for me, and every single order has always arrived exactly where it was supposed to within the timeframe that it was supposed to arrive in.
Of course, when I order different things in the same order, they don't all arrive together - of course not! . But that isn't a problem. . They always tell me right up front that things may ship separately, and that one or two of the items may take quite a bit longer to arrive than the others.
Are you sure that when you order, such info isn't in some fine print somewhere, and you're just not seeing it? . If you're careful to read every line and every word on the Order Summary and the Order Confirmation email that they send you and the tracking information that they send you, then perhaps that you'll discover that they are, indeed, telling you that one of the items may take two weeks, and that the other items will arrive within a couple of days. . This happens to me somewhat frequently, but of course it isn't a problem.
If, when you place your order, the ballhead is at, say, a manufacturer's warehouse up in Michigan, and the tripod is actually at one of the B&H warehouses itself, in New York or New Jersey, then how could you possibly expect the items to ship together? . They're not going to buy the ballhead from the manufacturer and then wait for it to get to their warehouse, then package it up with the tripod and send them to you in one package ...... what a waste of time that would be!
Remember that retailers like B&H don't actually physically have all of the items in their possession. . Rather, often times they are acting as an order processor, and will have the items you order shipped to you directly from the manufacturer or third-party wholesaler. . It's not like the olden days where retailers would actually buy all of the items from the manufacturer/wholesaler and them have them in inventory. . The internet has allowed things to be much more streamlined than that archaic business model.
However, I don't doubt that you have had troubles with things not arriving - otherwise you wouldn't have written this post. . But such problems must be very rare, because I've never had it happen to me even once, and I've had over 100 orders from B&H over the course of the past 11 years.
"Your" and "you're" are different words with completely different meanings - please use the correct one.
"They're", "their", and "there" are different words with completely different meanings - please use the correct one.
"Fare" and "fair" are different words with completely different meanings - please use the correct one. The proper expression is "moot point", NOT "mute point".