I've bought from B&H Photo and Adorama over the years and generally been more than happy with the service and products they provide but lately I've been questioning what's been going on at Adorama. I have been looking at some of their used equipment, either the mirrorless or medium format camera offerings they have and can't seem to get an answer to requests for photo's of these bodies. I've talked to customer service agents, who then referred me to a wrong department via email, then was redirected to the used departments email, then received no answer for my request for photos of the items I'm considering to purchase at their store. I sent an email yesterday to their online rep, Helen Oster but haven't heard back as of yet. Anyone else have any experiences such as this.
I'll add that prior to this week that in December I also was looking at and requested photos of one of their Sony mirrorless bodies but was informed that it had already been sold and shipped to my address, lol. Regardless, I never received any package and later called and confirmed that I hadn't yet been billed for the item but makes me wonder what's going on over there.