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FORUMS Photography Talk by Genre General Photography Talk
Thread started 07 Feb 2018 (Wednesday) 19:42
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Canon repairs cost to much?

 
Richie3888
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Feb 07, 2018 19:42 |  #1

I sent in my canon 17-55mm 2.8 lens to Canon to get repaired due to dust inside the lens. They’re charaging me $233 for labor and shipping. Is that normal? Is it worth it to get repaired? I’m debating if I should get it done or not. I had the lens for about 5 years now.


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Bassat
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Feb 07, 2018 21:46 |  #2

I just paid $275 to get the ice-make in my refrigerator repaired. What matters is whether it is worth the cost to YOU. I have no use for that lens; I wouldn't pay. But the price sounds about right to me.


Tom

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AZGeorge
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Feb 07, 2018 22:00 |  #3

Repairs are expensive.

If the lens were uninsured and you lost it, would you pay $233 for a five-year-old Canon 17-55mm 2.8 fresh from a Canon Repair cleaning?


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PhotosGuy
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Feb 07, 2018 22:03 |  #4

Question about "Dust" in Lens


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Tom ­ Reichner
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Post has been edited 10 days ago by Tom Reichner.
Feb 07, 2018 22:27 |  #5

Richie3888 wrote in post #18558938 (external link)
I sent in my canon 17-55mm 2.8 lens to Canon to get repaired due to dust inside the lens. They’re charaging me $233 for labor and shipping. Is that normal? Is it worth it to get repaired? I’m debating if I should get it done or not. I had the lens for about 5 years now.

.
Canon has a set rate for the "check & clean" service for each lens.

When I had a lens serviced (check & clean) several years ago, I think it was around $250, and they said that almost all of the other zoom lenses were pretty much in that same ballpark - some a bit more, some a bit less.

So yeah, $233 sounds about right.

BUT, you should never have sent your lens in just to have dust removed. . The dust being there is not a problem. . And what's more, as soon as you get the lens back and start using it, more dust will find its way back into the lens and you will soon once again have dust inside.

Why did the dust bother you? . Wasn't it possible for you to just ignore the dust and go on shooting away?

You may want to check out this recent thread - it should alleviate any of your conserns about having dust inside your lens:
http://photography-on-the.net ...showthread.php?p=18​555416


.


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gjl711
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Feb 07, 2018 22:27 |  #6

Cleaning your 17-55 for free (external link). This is one of the easier lenses to clean.


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Richie3888
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Feb 08, 2018 06:50 |  #7

Actually, it’s probably more than just dust. The lens had trouble focusing and sometimes my camera won’t recognize the lens.


Body: T3I Gripped
Lens:17-55mm 2.8 | 70-200mm f/4L | 10-22 | 85mm 1.8 | 100mm macro
580 EX II, Manfrotto 055XPROB Tripod w/ 498RC2/ Rode videomic pro
Feedback 1.
Feedback 2.

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Bassat
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Feb 08, 2018 06:59 |  #8

Try cleaning the contacts on the body and on the lens. It doesn't cost anything to try that.


Tom

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PhotosGuy
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Feb 08, 2018 09:24 |  #9

Richie3888 wrote in post #18559192 (external link)
Actually, it’s probably more than just dust. The lens had trouble focusing and sometimes my camera won’t recognize the lens.

It's always nice to give us the benefit of complete information, isn't it?


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Wilt
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Feb 08, 2018 10:11 |  #10

I remember paying for a CLA on my Olympus OM camera about 30 years ago, and the number $100 sticks in my head. The median income in 1985 is $23600

I just looked up the cost to service and CLA a Canon dSLR today at an independent shop, and the charges were $120 + $8 shipping. The median income in 2015 is $56500


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kf095
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Feb 08, 2018 10:51 |  #11

I used Canon Service Center twice for L lenses. They have flat rate for each lens.
24-105 L F4 IS bent mount flange change and six months warranty cost (previous week, in CAD):
Service Fee $219.00
Shipping & Handling $0.00
Parts Fee $23.46
GST/HST $31.52
PST/QST $0.00

If 17-55 2.8 was worth of buying (it was not cheap 18-55 kit lens) then it should be worth of repair.


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Archibald
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Feb 08, 2018 10:59 |  #12

Richie3888 wrote in post #18559192 (external link)
Actually, it’s probably more than just dust. The lens had trouble focusing and sometimes my camera won’t recognize the lens.

This lens (17-55mm/2.8) has inconsistent AF. It is a little-publicized "feature" of the lens. It is not considered to be a fault by Canon and can't be fixed.

http://www.kenrockwell​.com/canon/lenses/17-55mm.htm (external link)

The recognition issue is of course something different.


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joayne
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Post has been last edited 9 days ago by joayne. 2 edits done in total.
Feb 08, 2018 19:54 |  #13

Richie3888 wrote in post #18558938 (external link)
I sent in my canon 17-55mm 2.8 lens to Canon to get repaired due to dust inside the lens. They’re charaging me $233 for labor and shipping. Is that normal? Is it worth it to get repaired? I’m debating if I should get it done or not. I had the lens for about 5 years now.


That is the base price for Canon to begin to assess/clean a camera or lens.
The cost goes up from there depending on what needs to be done.


Labor $219.00
2 Day Shipping & Handling $14.00
Subtotal $234.23
Tax $1.23
Total Charge $234.23
Payment $0.00
Balance $234.23

Directly from Canon Service - Costa Mesa, CA


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