70-200 F2.8 L - Canon Factory Service - Great Experience

Phlymation · 17th of May 2007 (Thu)

While in Italy last month (04/2007) I had a small accident with my 70-200 f2.8 L lens and ended up with two decent sized gouges in the front element.

When I came home I priced out the repair with local camera repair shops and all were quoting in excess of $400.00

Sent the lens to the Canon Factory Service center in Jamesburg, NJ and they tore down the lens to check for alignment and replaced the front lens element. Total cost (including shipping) $115.00. The turn around time was 7 days.

No hastles, good customer service, excelent price for the repair.

Just wanted to share a positive experience.

JC4 · 17th of May 2007 (Thu)

Great to hear. A lot cheaper than I would have expected.

LightRules · 17th of May 2007 (Thu)

Quote:

Originally Posted by Phlymation

While in Italy last month (04/2007) I had a small accident with my 70-200 f2.8 L lens and ended up with two decent sized gouges in the front element...Sent the lens to the Canon Factory Service center in Jamesburg, NJ and they tore down the lens to check for alignment and replaced the front lens element. Total cost (including shipping) $115

Wow, I'd be happy with that cost. Congrats and no more small accidents!

timnosenzo · 17th of May 2007 (Thu)

Wow, thats great! I've had good luck with Canon service myself, although I've only dealt with them for warranty work. I have to agree with JC4, thats cheaper than I would have expected.

Phlymation · 17th of May 2007 (Thu)

The cost was much lower than I expected as well. When I gouged the front element, the first thing that went through my mind was "there goes about $500".

davidm_86 · 17th of May 2007 (Thu)

And here I was all paranoid about keeping a UV filter on the front, and scared to take it off :P I'm really surprised about that low cost of repair as well. I remember when my rubber blower spat it's guts all over my sensor (and behind the lowpass filter) they fixed it for free.

Great service. Keeps customers happy. Happy customers stay and go to POTN. Then customers spend more money. And the cycle continues

Phlymation · 17th of May 2007 (Thu)

I had a UV filter on the front... The UV Filter shattered and the shards from the filter are what gouged the front element.

davidm_86 · 17th of May 2007 (Thu)

Oh, maybe it was good then. Otherwise it could have been your front element shattering and gouging the second element, which may not be in as strong which would hit the third and you'd be buying a new lens

Either way, glad everything worked ok.

sonnyc · 17th of May 2007 (Thu)

Man, that price is cheaper than some B&W filter and you get a fresh tuneup, alignment, focus adjustment too

mntbikejack · 17th of May 2007 (Thu)

That’s great news. I won’t worry as much about not having a filter on the lens.

Tdragone · 18th of May 2007 (Fri)

Quote:

Originally Posted by Phlymation

I had a UV filter on the front... The UV Filter shattered and the shards from the filter are what gouged the front element.

Next investment.. Tempered glass filters

(Just kidding)

17th of May 2007 (Thu)	#1
Phlymation Junior Member Join Date: Feb 2006 Location: Ft. Lauderdale, FL Posts: 28	70-200 F2.8 L - Canon Factory Service - Great Experience While in Italy last month (04/2007) I had a small accident with my 70-200 f2.8 L lens and ended up with two decent sized gouges in the front element. When I came home I priced out the repair with local camera repair shops and all were quoting in excess of $400.00 Sent the lens to the Canon Factory Service center in Jamesburg, NJ and they tore down the lens to check for alignment and replaced the front lens element. Total cost (including shipping) $115.00. The turn around time was 7 days. No hastles, good customer service, excelent price for the repair. Just wanted to share a positive experience.

17th of May 2007 (Thu)	#2
JC4 Goldmember Join Date: Apr 2007 Location: Columbus, Ohio Posts: 2,610 IMAGE EDITING OK	Re: 70-200 F2.8 L - Canon Factory Service - Great Experience Great to hear. A lot cheaper than I would have expected. __________________ John Caputo

17th of May 2007 (Thu)	#4
timnosenzo Cream of the Crop Join Date: Sep 2005 Location: CT Posts: 8,809	Re: 70-200 F2.8 L - Canon Factory Service - Great Experience Wow, thats great! I've had good luck with Canon service myself, although I've only dealt with them for warranty work. I have to agree with JC4, thats cheaper than I would have expected. __________________ connecticut wedding photographer

17th of May 2007 (Thu)	#5
Phlymation Junior Member Join Date: Feb 2006 Location: Ft. Lauderdale, FL Posts: 28	Re: 70-200 F2.8 L - Canon Factory Service - Great Experience The cost was much lower than I expected as well. When I gouged the front element, the first thing that went through my mind was "there goes about $500".

17th of May 2007 (Thu)	#6
davidm_86 Member Join Date: Nov 2006 Location: Calgary Posts: 89 IMAGE EDITING OK	Re: 70-200 F2.8 L - Canon Factory Service - Great Experience And here I was all paranoid about keeping a UV filter on the front, and scared to take it off :P I'm really surprised about that low cost of repair as well. I remember when my rubber blower spat it's guts all over my sensor (and behind the lowpass filter) they fixed it for free. Great service. Keeps customers happy. Happy customers stay and go to POTN. Then customers spend more money. And the cycle continues __________________ Canon EOS 30D w/ grip, 5D, 430EX, 580EX II, MT-24EX Canon EF 70-200mm f/2.8L IS USM Canon EF 24-70mm f/2.8L USM, Canon EF 100mm f/2.8 Macro USM Manfrotto 055MF4 Mag Fiber Tripod w/ Manfrotto 468MGRC4 Hydrostatic Ball Head

17th of May 2007 (Thu)	#9
sonnyc Goldmember Join Date: Jun 2005 Location: san jose Posts: 4,810 IMAGE EDITING OK	Re: 70-200 F2.8 L - Canon Factory Service - Great Experience Man, that price is cheaper than some B&W filter and you get a fresh tuneup, alignment, focus adjustment too __________________ Sonny www.sonnycao.com\|Gear List

17th of May 2007 (Thu)	#10
mntbikejack Member Join Date: Jan 2007 Location: Delaware Posts: 253 IMAGE EDITING OK	Re: 70-200 F2.8 L - Canon Factory Service - Great Experience That’s great news. I won’t worry as much about not having a filter on the lens. __________________ Gear List

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