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Old 19th of July 2007 (Thu)   #1
rparchen
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Default Advice for sending Sigma lens in for repair

I recently had my 30D and Sigma 10-20mm take a spill from my tripod. The body is fine as it landed lens-side down but the Sigma was damaged. I have insurance on everything so it wasn't a big deal, but I'm wondering if I should try and have the lens repaired. The optics/zoom are just fine (I used it the rest of my trip) but the front ring and focus is toast. I see they have two service centers, one in Georgia and another in Arizona. Is there a better one to send it into? I have the money to purchase a new one if I want but I already know this is a really sharp copy and wouldn't mind to put that money towards another lens is possible. Do you think I should repair or replace? Any advice would be appreciated.

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Old 19th of July 2007 (Thu)   #2
gasrocks
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Default Re: Advice for sending Sigma lens in for repair

Send it to Sigma service. They will give you an estimate. You will then have a choice.
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Old 19th of July 2007 (Thu)   #3
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Default Re: Advice for sending Sigma lens in for repair

If you have "insurance on everything" why don't you just get it repaired under the insurance cover, or have they paid up and you are hoping to get it repaired as well?
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Old 19th of July 2007 (Thu)   #4
rparchen
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Default Re: Advice for sending Sigma lens in for repair

Insurance has already sent the check for the lens so I'm not at a loss either way. I'm fine with getting an estimate to fix the lens, I just thought I remember someone saying one service center was better than another. I don't want to be without this lens for too long.
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Old 19th of July 2007 (Thu)   #5
Mr. Clean
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Default Re: Advice for sending Sigma lens in for repair

I sent mine to the New York addy. If you email them though they will take good care of ya.
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Old 19th of July 2007 (Thu)   #6
LightRules
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Default Re: Advice for sending Sigma lens in for repair

Personally, I'd go with brand new after something like that. However, if you choose to send it in, do it with their main NY (Ronkonkoma) center.
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Old 19th of July 2007 (Thu)   #7
rparchen
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Default Re: Advice for sending Sigma lens in for repair

That's the feedback I was hoping to hear, I'll send it in to the NY center. For those who delt with them, was it a quick turn around? I understand it's going to be based on the availability of parts. I can stand to be a week or two without this lens. Anything longer I'll just buy a new one.
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Old 19th of July 2007 (Thu)   #8
ShotByTom
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Default Re: Advice for sending Sigma lens in for repair

I've had a lens at the NY center for almost 3 weeks now, haven't heard a word from them...
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Old 19th of July 2007 (Thu)   #9
Mr. Clean
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Default Re: Advice for sending Sigma lens in for repair

Quote:
Originally Posted by rparchen View Post
That's the feedback I was hoping to hear, I'll send it in to the NY center. For those who delt with them, was it a quick turn around? I understand it's going to be based on the availability of parts. I can stand to be a week or two without this lens. Anything longer I'll just buy a new one.
Counting me dropping it off I had my lens back in about 11-12 days
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