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Advice for sending Sigma lens in for repair

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Thread started 19 Jul 2007 (Thursday) 14:37   
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rparchen
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I recently had my 30D and Sigma 10-20mm take a spill from my tripod. The body is fine as it landed lens-side down but the Sigma was damaged. I have insurance on everything so it wasn't a big deal, but I'm wondering if I should try and have the lens repaired. The optics/zoom are just fine (I used it the rest of my trip) but the front ring and focus is toast. I see they have two service centers, one in Georgia and another in Arizona. Is there a better one to send it into? I have the money to purchase a new one if I want but I already know this is a really sharp copy and wouldn't mind to put that money towards another lens is possible. Do you think I should repair or replace? Any advice would be appreciated.

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Post #1, Jul 19, 2007 14:37:55


Rick - Sony A7R (RIP 6D), Samyang 14, Zeiss 21/35/50, Canon 70-200L
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gasrocks
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Send it to Sigma service. They will give you an estimate. You will then have a choice.

Post #2, Jul 19, 2007 14:45:36


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kevin_c
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If you have "insurance on everything" why don't you just get it repaired under the insurance cover, or have they paid up and you are hoping to get it repaired as well?

Post #3, Jul 19, 2007 14:48:53


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Nikon D700, 17-35mm, 28-105mm, 70-200mmVR, 50mm f/1.4
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rparchen
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Insurance has already sent the check for the lens so I'm not at a loss either way. I'm fine with getting an estimate to fix the lens, I just thought I remember someone saying one service center was better than another. I don't want to be without this lens for too long.

Post #4, Jul 19, 2007 14:58:29


Rick - Sony A7R (RIP 6D), Samyang 14, Zeiss 21/35/50, Canon 70-200L
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Mr. ­ Clean
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I sent mine to the New York addy. If you email them though they will take good care of ya.

Post #5, Jul 19, 2007 14:58:41


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LightRules
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Personally, I'd go with brand new after something like that. However, if you choose to send it in, do it with their main NY (Ronkonkoma) center.

Post #6, Jul 19, 2007 14:59:30




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rparchen
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That's the feedback I was hoping to hear, I'll send it in to the NY center. For those who delt with them, was it a quick turn around? I understand it's going to be based on the availability of parts. I can stand to be a week or two without this lens. Anything longer I'll just buy a new one.

Post #7, Jul 19, 2007 15:08:54


Rick - Sony A7R (RIP 6D), Samyang 14, Zeiss 21/35/50, Canon 70-200L
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ShotByTom
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I've had a lens at the NY center for almost 3 weeks now, haven't heard a word from them...

Post #8, Jul 19, 2007 16:19:53


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Mr. ­ Clean
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rparchen wrote in post #3575080external link
That's the feedback I was hoping to hear, I'll send it in to the NY center. For those who delt with them, was it a quick turn around? I understand it's going to be based on the availability of parts. I can stand to be a week or two without this lens. Anything longer I'll just buy a new one.

Counting me dropping it off I had my lens back in about 11-12 days

Post #9, Jul 19, 2007 17:31:55


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Advice for sending Sigma lens in for repair
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