Dead Pixel on Ixus 400

Saudidave · 18th of June 2004 (Fri)

I took some shots inside an old church today and spotted a red dot on various shots in the same position. (at the edge, maybe 10% in)

I started to look back thro my albums and it appeared in June last year - I just have never noticed it!

I doubt if anything could be done with it but wondered are they common?

Regards

Dave

JohnnyE · 19th of June 2004 (Sat)

I doubt it's very common.

Alnath · 19th of June 2004 (Sat)

Hmmm I wonder if it is contagious, I have just come here to ask about a hot pixel that shows as a red dot on every photo taken on my A80, the pixel is to the lower left of the frame about 10% in.

Alnath · 20th of June 2004 (Sun)

Quote:

Originally Posted by JohnnyE

I doubt it's very common.

More chance of a warranty claim then

juming · 20th of June 2004 (Sun)

Recently i have also on my ixus 400, it's on lower right on picture, so since it uner warranty, then I make an claim about it.

It's finish repaired about 2 working days with replcament of optic module of camera (CCD) so now 'm using new CCD that mean almost same with using new camera since CCD has life timer.

Alnath · 21st of June 2004 (Mon)

Amazon have also agreed to replace my A80

Saudidave · 23rd of June 2004 (Wed)

I ran a deadpixel programme on my Ixus and this shows a cluster of 6 hot pixels adjacent to each other, hence the red dot.

I checked my purchase receipt and the camera wasn't 15 months old as I thought , but literally 3 weeks outside of the 12 month warranty.

I then decided to phone Canon UK, since not only had the warranty only just expired, but I have photos in June 03 with the problem apparent when the camera was new.

Canon have asked me to return the camera to them and they will "consider repairing it"

Watch this space

Alnath · 7th of July 2004 (Wed)

My new A80 arrived today mate

Saudidave · 23rd of July 2004 (Fri)

I rang Canon service today to see how my repair was going, since they have now had the camera 4 weeks and I am going on holiday.

They casually informed me that the technician hadn't loked at it yet and wouldn't do for several weeks as they were very busy. I have asked them to return it to me without carrying out the repair. It just isn't worth the wait. The turn around is clearly not acceptable and they need to get their act together and get more staff.

Over the past 10 years I have purchased 2 Canon digicams, a pair of Canon binoculars and no less than 6 Canon printers, not to mention the small matter of thousands of pounds worth of ink. Whilst I do like their products, other people make similar products and they will not see the colour of my money again.

I use the Ixus for business purposes and I can't afford this sort of lousy service.

stopbath · 23rd of July 2004 (Fri)

Quote:

Originally Posted by Saudidave

I rang Canon service today to see how my repair was going, since they have now had the camera 4 weeks and I am going on holiday.

They casually informed me that the technician hadn't loked at it yet and wouldn't do for several weeks as they were very busy. I have asked them to return it to me without carrying out the repair. It just isn't worth the wait. The turn around is clearly not acceptable and they need to get their act together and get more staff.

Over the past 10 years I have purchased 2 Canon digicams, a pair of Canon binoculars and no less than 6 Canon printers, not to mention the small matter of thousands of pounds worth of ink. Whilst I do like their products, other people make similar products and they will not see the colour of my money again.

I use the Ixus for business purposes and I can't afford this sort of lousy service.

Wow! A month and a half waiting for a warranty repair! That's outragious! Haven't they heard of overtime? It's summer time. People go on vacations and they want to use their cameras they purchased. When you get back, contact the person overseeing the repair facility. Ask why repairs are backlogged so far... ask for the camera to be fast tracked through repairs. Hopefully you'll get some satisfaction from an unsatisfactory situation.

Seem like someone at Canon is sleeping at the wheel!

cnk · 10th of August 2004 (Tue)

Hello evrbdy! I purchase an IXUS 500, and after 1 week, some white pixels appears on the LCD

. After that I remarked that the white pixels appears also on the pics. So, I made some tests and I think that the CCD is the reason. I don't know why is this happening but I will send the camera back to Germany where I bought it. It this normal to happen this after 1 week? I don't think so....
10x for your time
CNK

Saudidave · 10th of August 2004 (Tue)

I hope you have more luck with Canon than I had.

I have decided not to bother sending my camera back again, because I need it for my business and can't afford to do without it.

I will be buying another digital camera next year, as the development of them continues and because of my experience I will be loathe to purchase another Canon unless it is head and shoulders better than the competition.

Dave

18th of June 2004 (Fri)	#1
Saudidave Member Join Date: Jun 2004 Location: Poynton, Cheshire, UK Posts: 415	Dead Pixel on Ixus 400 I took some shots inside an old church today and spotted a red dot on various shots in the same position. (at the edge, maybe 10% in) I started to look back thro my albums and it appeared in June last year - I just have never noticed it! I doubt if anything could be done with it but wondered are they common? Regards Dave

19th of June 2004 (Sat)	#3
Alnath Member Join Date: Dec 2003 Location: Yorkshire Posts: 333	Hmmm I wonder if it is contagious, I have just come here to ask about a hot pixel that shows as a red dot on every photo taken on my A80, the pixel is to the lower left of the frame about 10% in. __________________ John Click to view my photos

21st of June 2004 (Mon)	#6
Alnath Member Join Date: Dec 2003 Location: Yorkshire Posts: 333	Amazon have also agreed to replace my A80 __________________ John Click to view my photos

7th of July 2004 (Wed)	#8
Alnath Member Join Date: Dec 2003 Location: Yorkshire Posts: 333	My new A80 arrived today mate __________________ John Click to view my photos

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19th of June 2004 (Sat)	#2
JohnnyE Member Join Date: Jan 2003 Posts: 470	I doubt it's very common.

20th of June 2004 (Sun)	#5
juming Junior Member Join Date: Mar 2003 Posts: 2	Recently i have also on my ixus 400, it's on lower right on picture, so since it uner warranty, then I make an claim about it. It's finish repaired about 2 working days with replcament of optic module of camera (CCD) so now 'm using new CCD that mean almost same with using new camera since CCD has life timer.

23rd of June 2004 (Wed)	#7
Saudidave Member Join Date: Jun 2004 Location: Poynton, Cheshire, UK Posts: 415	I ran a deadpixel programme on my Ixus and this shows a cluster of 6 hot pixels adjacent to each other, hence the red dot. I checked my purchase receipt and the camera wasn't 15 months old as I thought , but literally 3 weeks outside of the 12 month warranty. I then decided to phone Canon UK, since not only had the warranty only just expired, but I have photos in June 03 with the problem apparent when the camera was new. Canon have asked me to return the camera to them and they will "consider repairing it" Watch this space

23rd of July 2004 (Fri)	#9
Saudidave Member Join Date: Jun 2004 Location: Poynton, Cheshire, UK Posts: 415	I rang Canon service today to see how my repair was going, since they have now had the camera 4 weeks and I am going on holiday. They casually informed me that the technician hadn't loked at it yet and wouldn't do for several weeks as they were very busy. I have asked them to return it to me without carrying out the repair. It just isn't worth the wait. The turn around is clearly not acceptable and they need to get their act together and get more staff. Over the past 10 years I have purchased 2 Canon digicams, a pair of Canon binoculars and no less than 6 Canon printers, not to mention the small matter of thousands of pounds worth of ink. Whilst I do like their products, other people make similar products and they will not see the colour of my money again. I use the Ixus for business purposes and I can't afford this sort of lousy service.

10th of August 2004 (Tue)	#11
cnk Junior Member Join Date: Aug 2004 Posts: 1	Hello evrbdy! I purchase an IXUS 500, and after 1 week, some white pixels appears on the LCD . After that I remarked that the white pixels appears also on the pics. So, I made some tests and I think that the CCD is the reason. I don't know why is this happening but I will send the camera back to Germany where I bought it. It this normal to happen this after 1 week? I don't think so.... 10x for your time CNK

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