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FORUMS Canon Cameras, Lenses & Accessories Small Compact Digitals by Canon 
Thread started 22 Dec 2007 (Saturday) 11:50
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Lens error, restart Camera

 
buffytwin
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Dec 22, 2007 11:50 |  #1

Hi there, I dropped my camera and now the lens will not close. When I turn it on it makes a very high pitch sound and you can hear its trying to move the lens, it moves a tiny bit then the error comes up on my camera and turns itself off. Are there any possible fixes I can try myself? I really want my camera over Xmas, so any suggestions would be appreciated. Thank you!




  
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rpolitsr
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Dec 22, 2007 12:10 |  #2

Somebody posted the link bellow in a ‘G9 lens error’ thread recently:

http://www.e18error.co​m/ (external link)

It includes some fixing procedures.

Good luck


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d30gaijin
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Dec 22, 2007 20:17 |  #3
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buffytwin wrote in post #4552193 (external link)
Hi there, I dropped my camera and now the lens will not close. When I turn it on it makes a very high pitch sound and you can hear its trying to move the lens, it moves a tiny bit then the error comes up on my camera and turns itself off. Are there any possible fixes I can try myself? I really want my camera over Xmas, so any suggestions would be appreciated. Thank you!

Welcome to the world of the infamous Canon e18 error. You have a lot of company.

The previous message provides the web site that will let you know what you're in for.

Best of luck.

Don


Leica IIIc Nikon F Nikon F2 Nikon FE Pentax SII Pentax SPF Leica M6 X 2 Leica R5 Contax G1 Canon D30 Canon Rebel Ti Leica 0 Canon10D Canon G5 Pentax *istDS Canon SD1000 Samsung NV15 Canon G9 Canon 40D and too many lenses to list but they run from 16mm to 280, none of which are third party.
Wow! Does that qualify me for anything?

  
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Jon
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Dec 22, 2007 20:21 |  #4

Telescoping lenses are common design elements in the ongoing quest for smaller cameras. They're also highly susceptible to damage. Canon doesn't have a monopoly on this problem.


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d30gaijin
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Dec 23, 2007 00:30 |  #5
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Jon wrote in post #4554459 (external link)
Telescoping lenses are common design elements in the ongoing quest for smaller cameras. They're also highly susceptible to damage. Canon doesn't have a monopoly on this problem.

No but they sure have a monopoly on e18 error.


Leica IIIc Nikon F Nikon F2 Nikon FE Pentax SII Pentax SPF Leica M6 X 2 Leica R5 Contax G1 Canon D30 Canon Rebel Ti Leica 0 Canon10D Canon G5 Pentax *istDS Canon SD1000 Samsung NV15 Canon G9 Canon 40D and too many lenses to list but they run from 16mm to 280, none of which are third party.
Wow! Does that qualify me for anything?

  
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simwells
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Dec 23, 2007 01:57 |  #6

d30gaijin wrote in post #4555510 (external link)
No but they sure have a monopoly on e18 error.

Well personally I'd rather get e18 telling me there's a lens error than just the camera shutting up, or simply error appearing as with most cameras.


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Jon
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Dec 23, 2007 07:46 |  #7

d30gaijin wrote in post #4555510 (external link)
No but they sure have a monopoly on e18 error.

Because everyone else has their own name for it. You thought there was an industry standard for error messages?


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WorkingClassHero
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Jan 12, 2008 18:32 |  #8

Chalk up another one. Our A570IS has this problem. It's less than 6 months old, so back to Canon it goes.


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billyb119
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Apr 17, 2008 19:47 |  #9

e18 error costs about 130.00 big ones if your camera is out of warrnty. is it worth fixing?




  
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bayoubooger
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Apr 17, 2008 19:51 as a reply to  @ billyb119's post |  #10

DON"T drop the camera?


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billyb119
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Apr 17, 2008 19:55 |  #11

I didn't drop it and there is no corrosion or sand in it. i wish it was that simple then i would at least have excuse.




  
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puttycat
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Apr 19, 2008 09:51 |  #12

I don't think dropping the camera is canons fault. the op stated that it was dropped, that seems bad for the camera ihmo.


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anytakers4me
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Jan 09, 2010 16:44 |  #13

billyb119 wrote in post #5351421 (external link)
e18 error costs about 130.00 big ones if your camera is out of warrnty. is it worth fixing?

It's totally worth fixing! I had a different problem on a Canon G9 which basically wouldn't turn on one day. If you go to www.CamerasAndParts.co​m (external link) they deal with problems on the Canon Powershot camera models, they don't work on any other brand. I had them take care of mine and I can tell you from experience that my camera came completely perfect again. They do the repair and they also do all of the service for the camera at the same time and it all comes included in their service package that they have on their site. I now have an SD870 that is having a lens error, I sending this one there too to have it serviced. I can only think there must be a defect with these cameras, why are so many people getting these lens errors? I'm sure Canon turns their back to the problem.

Amy




  
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Woolburr
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Jan 09, 2010 16:59 |  #14

anytakers4me wrote in post #9360274 (external link)
It's totally worth fixing! I had a different problem on a Canon G9 which basically wouldn't turn on one day. If you go to www.CamerasAndParts.co​m (external link) they deal with problems on the Canon Powershot camera models, they don't work on any other brand. I had them take care of mine and I can tell you from experience that my camera came completely perfect again. They do the repair and they also do all of the service for the camera at the same time and it all comes included in their service package that they have on their site. I now have an SD870 that is having a lens error, I sending this one there too to have it serviced. I can only think there must be a defect with these cameras, why are so many people getting these lens errors? I'm sure Canon turns their back to the problem.

Amy

First...welcome to POTN Amy.

I'm pretty sure you will find that Canon hasn't turned their back on anything. If your camera is in warranty and it stops working...they will repair it for free. If your camera is out of warranty they will fix it for a fee. If you drop or otherwise damage your camera, they will fix it if it is possible to do, for a fee.

I don't know of any manufacturer that will repair a camera that was physically damaged by the user for free. And you can rest assured that Cameras and parts .com aren't going to fix it for free either. As for paying $139 to get the camera repaired, it really boils down to the cost of the camera initially....paying $139 to repair a camera that only costs $149 new seems rather foolish. In fact, I'm not sure I would pay that much to fix a $249 camera...I would probably save my pennies and buy new....while taking advantage of new features and a new warranty.


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Lens error, restart Camera
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