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Thread started 01 Nov 2007 (Thursday) 11:11
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-=All About 1D Mark III fix=- (Canon Updates Official Announcement)

 
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CyberDyneSystems
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Nov 01, 2007 11:11 |  #1

-Official- 1D MK III AF Thread. Hardware Fix Is IN!!! Version 1.1.2 ;)

This thread is intended as a place to document the progress being made by Canon and MK III owners in the resolution of the autofocus issues.

Version 1.1.3 of thsi thread can be found here"
http://photography-on-the.net/forum/showthre​ad.php?t=413401

Version 1.1.1 of this thread can be found here:
http://photography-on-the.net/forum/showthre​ad.php?t=400735

The version 1.1 of this thread can be found here:
http://photography-on-the.net/forum/showthre​ad.php?t=394508

Version 1.0 can be found here;
http://photography-on-the.net/forum/showthre​ad.php?t=336920

At this point most of you may know that the problem was very real, Canon has acknowledged a mechanical flaw an has announced how to begin a process to repair all malfunctioning units for the fix.

As of November 27th 2007 Canon USA announced The additional details on there Web site for the return process

LINK---> Canon USA 1D Mark III Mirror Adjustment Repair Procedure <---- LINKexternal link


Latest info:

  • SERIAL NUMBER RANGE RELEASED
    CW Photo posted this link to Canon Australia's siteexternal link which indicates the Serial numbers effected.

    The page states;

    Canon Australia wrote:
    How to identify affected products:

    If the serial number on the bottom of the camera is between 501001 and 546561, it could be affected by the “AF mirror adjustment issue”

  • Canon Europe's recall Pageexternal link


  • Canon USA's recall Pageexternal link


  • Description of the Autofocus Malfunction Cause:
    This Page at the Rob Galbraith forumexternal link describes in detail the source of the AF problem.
    "a component in the camera called the sub-mirror must be adjusted. The sub-mirror - also called the secondary mirror - is a tiny mirror behind the main mirror that passes light down to the autofocus module in the base of the mirror box. "


  • New firmware 1.1.3 released.
    Download it hereexternal link.


  • Canon USA EOS-1D Mark III AF Mirror Adjustment Repair Handling Procedure.
    http://www.usa.canon.c​om ...999&keycode=2112&id​=40411external link




REMINDER:

Post here with updates/progress or news related to the MKIII AF Fix.
Post only in the official thread. New threads will be merged.

DO NOT POST HERE about your personal issues with Canon.
Or your theories concerning the existence of a problem.
We have enough posts on that subject now.

Apparently it's still vogue to assume the worst about both photographers and Canon despite the fact that this recent news could very well settle both of the following arguments.

The focus issue is real. Canon's actions clearly establish this as fact.
Debating this reality is only a source of controversy, and needless at this point in time.

Many have created a "damned if you do, damned if you don't" mentality on this,
Currently many feel impatient to have been informed that a fix is in the works prior to the upcoming recall process being ready to be applied.
At the same time (and maybe the same people) many are angry that Canon did not tell us sooner, whether they were ready or able to make a repair or not.
If they tell us early we have to belly ache while waiting, if they wait to tell us when the fix is in, then it's months of belly aching about "no news"
This is a no win situation, and not worth continued discussion.
Keep to the topic of the progress and news related to the AF issue.

The bullets are;

1. There was and is a problem with the MkIII. This is not longer a debate, it is fact.
2. Most of the released units to date may be effected.
3. Canon will be implementing a process to repair the MkIII

I am confident that the time taken to get to the route of this matter was well spent, and we will see a very real very functional fix.
Please do not speculate to the contrary of any of the above, and most importantly, don't do so in a way that assumes the worst of our fellow members. It's insulting and flame baiting.

the time for flaming over this subject has passed
.
It's cooked.

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LotsToLearn
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Feb 03, 2008 10:27 |  #2

http://www.robgalbrait​h.com ....asp?cid=7-8740-9068-9264external link




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CyberDyneSystems
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Feb 04, 2008 20:28 as a reply to LotsToLearn's post |  #3

More information will be added as it is made available.

If you come across updates from Canon or other valid sources that you do not see here,
Please contact a Moderator so the information will be added.

Any new threads that are posted on the topic will be removed.
We've been at this for close to a year now and we are still seeing the same posts repeated, the same arguments debated that we did in June of '07.

Only actual updates to the continuing MkIII AF issue will be posted.


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Jac
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Feb 05, 2008 10:07 as a reply to LotsToLearn's post |  #4

3rd times collection for 1dmark3

Hopefully is a good copies for 3rd times collection.
1st 555XXX focussing problem
2nd 59xxxx found a dot when shoot at f4 and above same place at all pic.
now 56xxxx look fine but not yet try ai servo....




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freddyco
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Feb 05, 2008 10:10 as a reply to Jac's post |  #5

http://www.engadget.co​m ...-fix-for-eos-1d-mark-iii/external link



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Feb 07, 2008 15:53 as a reply to LotsToLearn's post |  #6

Info from JBF

JBF wrote:
Sent my Mark III back to Canon for the 3rd time, spoke with a nice Tech at the Virginia center. I asked him about the Rob Galbraith article, to which he said "oh, that article" I then asked if there was a new fix coming and he said that is just a rumor and he can't comment on things they don't know about. Thought the group might want to hear about this.


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Feb 26, 2008 23:39 as a reply to LotsToLearn's post |  #7

-=A new 1DIII fix coming?=- ( rumored 2nd fix)

the saga continues _ Courtesy of Rob Galbraith DPIexternal link



Canon EOS 7D | Canon EF-S 10-22mm | Canon 17-40mm f/4L | Canon 24-105mm f/4L IS
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off
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Mar 05, 2008 08:54 |  #8

Official Canon USA Statement Regarding 1D Mark III

http://www.usa.canon.c​om ...999&keycode=2112&id​=39707external link

FYI...

Updated Service Notice: EOS-1D Mark III: AF Mirror Adjustment Problem

March 5, 2008
Updated Information After the AF mirror Adjustment, including the updated firmware version 1.1.3, the EOS-1D Mark III AF function performed better in our tests than all previous EOS camera models.
Canon strives at all times to continuously improve our products in order to provide our customers with the best performance and value.
We are aware that some customers have raised questions about the performance of the EOS-1D Mark III AF system under certain conditions. We will continue to investigate, and look for opportunities to improve, the performance of the AF system to ensure the satisfaction of all of our customers


I bought a blue dot in January and returned it last month due to the announcement of a second fix. It is a leaps and bounds better than my 30D. Hopefully any future fix to come will resolve any remaining issues. (so I can buy it again! :D)


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Mar 05, 2008 09:16 |  #9

Thanks for the info off.

So, according to Canon's latest public statement,external linkit looks like Canon considers the EOS MarkIII Focus issue closed.


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Apr 25, 2008 08:11 |  #10

This just in from one of our World Wide Correspondents;

It seems there is talk of another firmware update.


Sergi tells me the rough gist of the Spanish article mentions a firmware to be released by April 30th

The Firmware will address new flash adjustments, new personal function settings, (very interesting!) and most important, Autofocus!

sergi2 wrote:
"(the article) says that 30 april .. new firmware (will be ) released, solving definitely remaining problems with autofocus"

I've run the above article through Google translater,. not perfect but here it is unedited for you to make your own edits in your head.

Canon last another firmware to improve the autofocus of the EOS-1D Mark III
The problems archiconocidos focus of the EOS-1D Mark III could be finally resolved in less than a week. According could know QUESABESDE.COM, will be the next day 30 when Canon released a new firmware update to settle some of the shortcomings of this autofocus SLR and equip it with new features.
Drafting .- It will take a few days yet to be official confirmation, but several industry sources have already advanced to QUESABESDE.COM that the EOS-1D Mark III is about to receive a new firmware update.

Even though by now there are no data on this very specific process, the future versions intended to become the ultimate solution to the problems that have dragged some bodies with autofocus tracking.

The first signs of this second repair of the camera-which affect only the firmware and do not require passage through the technical service-dating earlier this year.

Canon EOS-1D Mark III
© Eduardo Parra, QUESABESDE.COM

After the PMA, some means considering the Canon could have discovered the definitive source of the problems of the EOS-1D Mark III and echoed his intention to make these improvements with a new firmware version.

The new data to which access has been circulating this medium and long days between professional circles arrive precisely the week in which many were made by Canon and renew its veteran EOS 5D. An announcement that, at least for now, has not taken place.

New Features

This version would be the second renewal of firmware that the signature proposed for SLR fastest, and most importantly, promises to bring substantial improvements with regard to autofocus.

Indeed, it seems, despite the fact that many units of the camera have gone through the technical service to repair the subespejo, performance monitoring approach is still not optimal in some circumstances.

Beyond improvements to the autofocus, the new version could also provide new functions and capabilities of camera settings. In this regard, the possibility of controlling the flash settings from the body or customize the functions of some commanders were among the developments planned.


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Apr 29, 2008 09:48 |  #11

Leaked letter Canon UK

PeterUK300 wrote:
This letter has been leaked

Canon (UK) Ltd
Woodhatch
Reigate
Surrey
RH2 8BF

29 April, 2008


Dear Business Partner,

RE: New firmware update for EOS-1D Mark III and EOS-1Ds Mark III

On 30 April, Canon Europe N.V. will release a firmware update which further improves the AF performance of the EOS-1D Mark III and EOS-1Ds Mark III under certain shooting conditions and adds new features for custom functions. Top professional photographers, working in extremely challenging conditions gave us the feedback that led to these improvements.
New shipping information with regards to the cameras including the new firmware update is expected to be available to you shortly. The boxes will include a leaflet providing information on the firmware update plus new features for custom functions.
Please be informed that users, as always, easily have access to the firmware update via the technical support site on the Canon website or via HYPERLINK "http://www.canon.com/e​os-d/index.html"external link http://www.canon.com/e​os-d/index.htmlexternal link.
Canon will continue to listen to feedback from our customers and spares no effort to give its products the highest possible performance.
Should you have any questions, please do not hesitate in contacting your Canon Account Manager.
Thank you for your cooperation and support.


Yours sincerely,


Canon Consumer Imaging

Several people have brought this to us, no real confirmation of course.
Pete got it to me first this time, thanks Pete!


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Apr 30, 2008 08:42 |  #12

FIRMWARE 1.2.3 RELEASED
http://web.canon.jp/im​aging/eos1dm3/firmware​.htmlexternal link

canon wrote:
This firmware update (Version 1.2.3) incorporates the following improvements.

1. Includes the following new features that were frequently requested by customers to the new firmware.
1. Direct selection of AF points by the Multi-controller is added to C.Fn III-9.
2. Alternate access to Exposure compensation is added to C.Fn IV-3.
3. With the camera’s External Speedlite control menu, Flash function settings can be used to set the Wireless setting and Zoom.
2. Improves the stability of AF accuracy in AI servo AF when shooting extremely low-contrast subjects.

The Version 1.2.3 firmware being released this time is for cameras with firmware up to Version 1.1.3. If the camera's firmware is already Version 1.2.3, it is not necessary to update the firmware.

A .PDF file with further description;
http://web.canon.jp ...mk3-newfeaturesib-efs.pdfexternal link

Rob Galbraith pledges to continue testing the AF of the MkIII with new firmware;
http://www.robgalbrait​h.com ....asp?cid=7-8740-9068-9420external link

Sergi send word that Spanish Photography sight quesabesde.com, the first place to break the Firmware story, is saying that Canon is going to further extend the warranty..

google translation of quesabesde wrote:
Expansion of security

Pese a que Canon aún no lo ha difundido públicamente, QUESABESDE.COM ha podido saber que algunos distribuidores españoles ya han sido informados de una inminente ampliación de garantía para ambas Mark III. Despite that Canon has not yet publicly disseminated, QUESABESDE.COM could Spaniards know that some distributors have already been notified of an impending expansion of guarantee for both Mark III.

Esta medida, que Canon anunciará probablemente esta misma semana, se traducirá en doce meses más de garantía para cualquiera de las dos EOS de gama profesional. This measure, Canon will probably announce later this week, will result in more than twelve months warranty for either professional EOS range. Del mismo modo, los cuerpos que se adquieran a partir del momento del anuncio dispondrán de una garantía de dos años, en lugar del año obligatorio para este tipo de productos. Similarly, the bodies being procured from the time of the announcement will have a two-year warranty, instead of year compulsory for such products.

Todo parece indicar que Canon quiere finiquitar de una vez por todas los graves problemas que ha sufrido su flamante EOS-1D Mark III durante los últimos meses, marcando un punto de inflexión con la nueva versión de firmware y esta prevista ampliación de garantía. Everything seems to indicate that Canon wants termination of once and for all the serious problems he has suffered his brand-new EOS-1D Mark III over the past few months, marking a turning point with new firmware version and the planned extension of warranty.


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-=All About 1D Mark III fix=- (Canon Updates Official Announcement)
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