I just had a rotten experience this week with Canoga Camera in CA. I usually buy from Adorama or B&H but they were out of stock on this lens so I researched good online retailers and found that Canoga had a good rep and had the lens in stock for a competitive price.
Not to go into details but they kept me on the hook all week until I canceled the order today. They finally admitted that the item was never actually in stock and they were waiting for it. In the meantime B & H stocked the item so I canceled the order with Canoga. What struck me most was the total lack of concern that they had. The supposed general manager made absolutely no apologies and no attempt to rectify the issue. His solution was that I should wait. Said he would check on availability for me if I called. They obviously didn't care about making a sale or keeping a customer. Hopefully they don't do this to any one else.
So back to my regular haunts.