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FORUMS Canon Cameras, Lenses & Accessories Canon G-series Digital Cameras
Thread started 27 Apr 2009 (Monday) 11:12
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STICKY: G10 defect: Canon confirms; G10 hardware Recall; Service Notice

 
F34R
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Apr 27, 2009 11:12 |  #1

has anyone seen this:

http://www.engadget.co​m ...s-existence-of-fourth-di/ (external link)

http://www.engadget.co​m ...s-existence-of-fourth-di/ (external link)

Now, my not even a week old G10 has the serial number in line with what they are reporting. Also, there seems to be a mark on the LCD side of the battery cover. Here is a pic of that:

IMAGE NOT FOUND IMAGE IS A REDIRECT OR MISSING!
HTTP response: NOT FOUND | MIME changed to 'image/png'

[click for full size]

Does that look like the mark they may be talking about?



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KarlMarsh
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Omaha Nebraksa
Apr 27, 2009 15:27 |  #2

Very interesting. Thanks for reporting. My camera falls into that serial # range but I have not had any lines show up nor have a read about anyone having that problem.


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Piet
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Apr 27, 2009 15:47 as a reply to KarlMarsh's post |  #3

Arghl... Seems as if i have to sent mine to the service center. :cry:
Thanks for the info.


Regards,
Piet

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datadump
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Apr 27, 2009 19:41 |  #4

G10 hardware Recall?

http://www.usa.canon.c​om ...624&keycode=2112&id​=57370external link

Are any of you affected by this recall?

pisses me offf!! i just had a major fiasco with canon canada about my 1D mark III recall which had to be sent TWICE because of incompetence.

Now this.


gearhttp://photography-on-the.net/forum/showthre​ad.php?t=898408

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vctr
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Apr 27, 2009 19:47 as a reply to datadump's post |  #5

Yes, I'm not a happy camper either !
I got the G10 thinking it would be hassel free and not have to deal with dirty sensors, firmware / hardware updates ect...
I'm still trying to figure out what the repair entails ? Are they replacing the sensor or replacing the entire camera ?


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timnosenzo
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CT
Apr 27, 2009 20:02 |  #6

F34R wrote in post #7812515external link
Does that look like the mark they may be talking about?

It looks like the mark on the LCD side is related to an old issue according to this:

http://www.usa.canon.c​om ...624&keycode=2112&id​=57370external link


connecticut wedding photographerexternal link

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datadump
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Apr 27, 2009 20:19 as a reply to datadump's post |  #7

Weird. at least this time, when creating a repair order, it sugests to send it to Whitby ontario rather than mississauga (where i had the 1D fiasco)


gearhttp://photography-on-the.net/forum/showthre​ad.php?t=898408

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tomd
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Apr 27, 2009 20:22 |  #8

datadump wrote in post #7815333external link
Are any of you affected by this recall?

I just checked my G10....it's an affected one. Guess it's off to Canon land..
Tom


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datadump
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Apr 27, 2009 22:53 as a reply to datadump's post |  #9

dejavu here.

this is the third time a canon's gone back to service center in 2 months now.


gearhttp://photography-on-the.net/forum/showthre​ad.php?t=898408

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F34R
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Apr 28, 2009 00:06 |  #10

yea, I already checked, and the mark on mine is indeed on the LENS side, not the LCD lol. I confused myself apparently lol.




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Bangtwister
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Apr 28, 2009 03:22 as a reply to datadump's post |  #11

Just updated my Software all ok. I will wait and see about sending my G10 away. May wait a while in case there is another update for something to come. Thats my luck, send it away, wait 6 weeks, only to find another recall. lol. I don't think the recalls expire too soon if ever.


Canon 7D, Canon 400D, Canon G10, Canon G5X, Canon 24 - 70 lens, Canon 50 1.8 lens, Canon 1.4, Tamron 18 - 270, Canon 100mm Macro, Canon 10 - 22 Wide angle, Canon 90 - 300mm, Sigma 24 - 200 2.8, Canon 430EX Speedlight MK 2. Photoshop Elements 12, Lightroom 5, LR Time-lapse 4.

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radiohead
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Apr 28, 2009 03:30 |  #12
banned

'Among products with the serial numbers described above, if there is a marking on the lens side inside the battery cover like the one in the image below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.'

Nice of them to tell me before I bought it.


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KarlMarsh
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Apr 28, 2009 12:31 as a reply to datadump's post |  #13

I wont be sending mine in unless I have a problem. I printed out a copy of the recall and as far as I'm concerned there is no expiration date on it. This way if I have a dust issue once I'm out of warranty I will send in my camera for the line recall and avoid paying a cleaning fee for an issue that Canon refuses to fix.:p


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scrumpy
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Apr 28, 2009 14:26 |  #14

Service Notice for G10 Owners

Found this, you G10 people may be interested. From Canon today.

USA:

http://www.usa.canon.c​om ...624&keycode=2112&id​=57370external link


UK:
http://www.canon.co.uk ...511&page=1&type=imp​ortantexternal link


David: Canon EOS 400D - Canon EF70-300mm f/4-55.6 IS USM -Sigma 17-70 F2.8-4.5 DC Macro - Sigma 50-500 'Bigma' - Speedlite 580EX 11 - Better Beamer
Have patience. All things are difficult before they become easy ;)

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Zoltani
Member
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Joined Mar 2009
Apr 28, 2009 15:08 as a reply to datadump's post |  #15

My serial # indicated that it was an affected G10, however, it had the mark that indicates that the problem was corrected. It is about 3-4 weeks old now.




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G10 defect: Canon confirms; G10 hardware Recall; Service Notice
FORUMS Canon Cameras, Lenses & Accessories Canon G-series Digital Cameras


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