G10 defect: Canon confirms; G10 hardware Recall; Service Notice

F34R · 27th of April 2009 (Mon)

has anyone seen this:

http://www.engadget.com/2009/04/27/c...-of-fourth-di/

http://www.engadget.com/2009/04/27/c...-of-fourth-di/

Now, my not even a week old G10 has the serial number in line with what they are reporting. Also, there seems to be a mark on the LCD side of the battery cover. Here is a pic of that:

[click for full size]

Does that look like the mark they may be talking about?

KarlMarsh · 27th of April 2009 (Mon)

Very interesting. Thanks for reporting. My camera falls into that serial # range but I have not had any lines show up nor have a read about anyone having that problem.

Piet · 27th of April 2009 (Mon)

Arghl... Seems as if i have to sent mine to the service center.

Thanks for the info.

datadump · 27th of April 2009 (Mon)

http://www.usa.canon.com/consumer/co...=2112&id=57370

Are any of you affected by this recall?

pisses me offf!! i just had a major fiasco with canon canada about my 1D mark III recall which had to be sent TWICE because of incompetence.

Now this.

vctr · 27th of April 2009 (Mon)

Yes, I'm not a happy camper either !
I got the G10 thinking it would be hassel free and not have to deal with dirty sensors, firmware / hardware updates ect...
I'm still trying to figure out what the repair entails ? Are they replacing the sensor or replacing the entire camera ?

timnosenzo · 27th of April 2009 (Mon)

Quote:

Originally Posted by F34R

Does that look like the mark they may be talking about?

It looks like the mark on the LCD side is related to an old issue according to this:

http://www.usa.canon.com/consumer/co...=2112&id=57370

datadump · 27th of April 2009 (Mon)

Weird. at least this time, when creating a repair order, it sugests to send it to Whitby ontario rather than mississauga (where i had the 1D fiasco)

tomd · 27th of April 2009 (Mon)

Quote:

Originally Posted by datadump

Are any of you affected by this recall?

I just checked my G10....it's an affected one. Guess it's off to Canon land..
Tom

datadump · 27th of April 2009 (Mon)

dejavu here.

this is the third time a canon's gone back to service center in 2 months now.

F34R · 28th of April 2009 (Tue)

yea, I already checked, and the mark on mine is indeed on the LENS side, not the LCD lol. I confused myself apparently lol.

Bangtwister · 28th of April 2009 (Tue)

Just updated my Software all ok. I will wait and see about sending my G10 away. May wait a while in case there is another update for something to come. Thats my luck, send it away, wait 6 weeks, only to find another recall. lol. I don't think the recalls expire too soon if ever.

radiohead · 28th of April 2009 (Tue)

'Among products with the serial numbers described above, if there is a marking on the lens side inside the battery cover like the one in the image below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.'

Nice of them to tell me before I bought it.

KarlMarsh · 28th of April 2009 (Tue)

I wont be sending mine in unless I have a problem. I printed out a copy of the recall and as far as I'm concerned there is no expiration date on it. This way if I have a dust issue once I'm out of warranty I will send in my camera for the line recall and avoid paying a cleaning fee for an issue that Canon refuses to fix.

scrumpy · 28th of April 2009 (Tue)

Found this, you G10 people may be interested. From Canon today.

USA:

http://www.usa.canon.com/consumer/co...=2112&id=57370

UK:
http://www.canon.co.uk/Support/Consu...type=important

Zoltani · 28th of April 2009 (Tue)

My serial # indicated that it was an affected G10, however, it had the mark that indicates that the problem was corrected. It is about 3-4 weeks old now.

27th of April 2009 (Mon)	#1
F34R Junior Member Join Date: Apr 2009 Posts: 24	G10 defect: Canon confirms; G10 hardware Recall; Service Notice has anyone seen this: http://www.engadget.com/2009/04/27/c...-of-fourth-di/ http://www.engadget.com/2009/04/27/c...-of-fourth-di/ Now, my not even a week old G10 has the serial number in line with what they are reporting. Also, there seems to be a mark on the LCD side of the battery cover. Here is a pic of that: [click for full size] Does that look like the mark they may be talking about?

27th of April 2009 (Mon)	#2
KarlMarsh Living in a Marshist regime Join Date: May 2007 Location: Omaha Nebraksa Posts: 426 IMAGE EDITING OK	Re: G10 defect: Canon confirms Very interesting. Thanks for reporting. My camera falls into that serial # range but I have not had any lines show up nor have a read about anyone having that problem. __________________ Karl Gear List Gallery Smugmug Gallery Flickr

27th of April 2009 (Mon)	#3
Piet Member Join Date: May 2008 Location: Osnabrück, Germany Posts: 295 IMAGE EDITING OK	Re: G10 defect: Canon confirms Arghl... Seems as if i have to sent mine to the service center. Thanks for the info. __________________ Regards, Piet gear list

27th of April 2009 (Mon)	#4
datadump Senior Member Join Date: Oct 2007 Location: Canada Posts: 1,910	G10 hardware Recall? http://www.usa.canon.com/consumer/co...=2112&id=57370 Are any of you affected by this recall? pisses me offf!! i just had a major fiasco with canon canada about my 1D mark III recall which had to be sent TWICE because of incompetence. Now this. Last edited by rpolitsr : 28th of April 2009 (Tue) at 18:19. Reason: fix title after merge

27th of April 2009 (Mon)	#5
vctr Member Join Date: Feb 2006 Location: Long Island, NY Posts: 182 IMAGE EDITING OK	Re: G10 hardware Recall? Yes, I'm not a happy camper either ! I got the G10 thinking it would be hassel free and not have to deal with dirty sensors, firmware / hardware updates ect... I'm still trying to figure out what the repair entails ? Are they replacing the sensor or replacing the entire camera ? __________________ XSi 450D, Tamron 17-50 F/2.8 XR Di II, Tamron SP 70-300 F/4-5.6 Di VC USD, Canon 50mm F/1.8 II, 430EX Flash, Power Shot S95.

27th of April 2009 (Mon)	#7
datadump Senior Member Join Date: Oct 2007 Location: Canada Posts: 1,910	Re: G10 hardware Recall? Weird. at least this time, when creating a repair order, it sugests to send it to Whitby ontario rather than mississauga (where i had the 1D fiasco)

27th of April 2009 (Mon)	#9
datadump Senior Member Join Date: Oct 2007 Location: Canada Posts: 1,910	Re: G10 hardware Recall? dejavu here. this is the third time a canon's gone back to service center in 2 months now.

28th of April 2009 (Tue)	#10
F34R Junior Member Join Date: Apr 2009 Posts: 24	Re: G10 defect: Canon confirms yea, I already checked, and the mark on mine is indeed on the LENS side, not the LCD lol. I confused myself apparently lol.

28th of April 2009 (Tue)	#11
Bangtwister Member Join Date: Jun 2007 Location: Hampshire, UK Posts: 158 IMAGE EDITING OK	Re: G10 hardware Recall? Just updated my Software all ok. I will wait and see about sending my G10 away. May wait a while in case there is another update for something to come. Thats my luck, send it away, wait 6 weeks, only to find another recall. lol. I don't think the recalls expire too soon if ever. __________________ Canon 7D, Canon 400D, Canon G10, Canon 24 - 70 lens, Canon 50 1.8 lens, Tamron 55-200, Canon 100mm Macro, Canon 10 - 22 Wide angle, Canon 90 - 300mm, Canon 430EX Speedlite. Photoshop Elements 8.

28th of April 2009 (Tue)	#12
radiohead User is banned from forums Join Date: Jun 2006 Location: Hampshire, UK Posts: 1,372 IMAGE EDITING OK	Re: G10 defect: Canon confirms 'Among products with the serial numbers described above, if there is a marking on the lens side inside the battery cover like the one in the image below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.' Nice of them to tell me before I bought it.

28th of April 2009 (Tue)	#13
KarlMarsh Living in a Marshist regime Join Date: May 2007 Location: Omaha Nebraksa Posts: 426 IMAGE EDITING OK	Re: G10 hardware Recall? I wont be sending mine in unless I have a problem. I printed out a copy of the recall and as far as I'm concerned there is no expiration date on it. This way if I have a dust issue once I'm out of warranty I will send in my camera for the line recall and avoid paying a cleaning fee for an issue that Canon refuses to fix. __________________ Karl Gear List Gallery Smugmug Gallery Flickr

28th of April 2009 (Tue)	#14
scrumpy Goldmember Join Date: Jun 2004 Location: Dorset, England Posts: 3,620 IMAGE EDITING OK	Service Notice for G10 Owners Found this, you G10 people may be interested. From Canon today. USA: http://www.usa.canon.com/consumer/co...=2112&id=57370 UK: http://www.canon.co.uk/Support/Consu...type=important __________________ David: Canon EOS 400D - Canon EF70-300mm f/4-55.6 IS USM -Sigma 17-70 F2.8-4.5 DC Macro - Sigma 50-500 'Bigma' - Speedlite 580EX 11 - Better Beamer Have patience. All things are difficult before they become easy Last edited by rpolitsr : 28th of April 2009 (Tue) at 18:21. Reason: fix title after merge

28th of April 2009 (Tue)	#15
Zoltani Member Join Date: Mar 2009 Posts: 68	Re: G10 hardware Recall? My serial # indicated that it was an affected G10, however, it had the mark that indicates that the problem was corrected. It is about 3-4 weeks old now.

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