G10 defect: Canon confirms; G10 hardware Recall; Service Notice - Page 2

timnosenzo · 28th of April 2009 (Tue)

Mine is affected, bought new about 5 weeks ago.

F34R · 28th of April 2009 (Tue)

Quote:

Originally Posted by Zoltani

My serial # indicated that it was an affected G10, however, it had the mark that indicates that the problem was corrected. It is about 3-4 weeks old now.

any way for you to post a pic of the mark? I would like to see if it's the same as the mark that is on mine.

Ultimate CC · 28th of April 2009 (Tue)

mines affected but i haven't seen the problem yet...

timnosenzo · 29th of April 2009 (Wed)

Quote:

Originally Posted by F34R

any way for you to post a pic of the mark? I would like to see if it's the same as the mark that is on mine.

If you have a mark on the lens side of the camera, your camera is not affected. The mark on the LCD side is unrelated.

jonpaul · 29th of April 2009 (Wed)

My G10 has the #80 as part of the serial number and no markings on the inside battery cover plate. I bought mine at the end of December. I phoned Canon and asked about the problem, the rep I spoke with didn't know much except that there may be a problem; but he did send me an e-mail with a UPS link for a pre-paid label. So, I sent my G10 to Canon yesterday. I'm a little put out that even though I registered my G10 with Canon, I did not receive an e-mail about the firmware update or this possible problem with lines on the photos; I got my info from internet Foums. I was under the impression that if a problem with a camera developed, the camera company would contact me by e-mail. Never happened with me.

Rudgey · 29th of April 2009 (Wed)

Would you believe I just received my new G10 about 4 hours ago, had a look on the forums for tips on use and see this thread!
NOT HAPPY,

it has a recall s/n listed.

So mine is being returned to the shop tomorrow.
I have noticed a lot of these camera at discount prices, wonder if the retailers are offloading them with the hope no one finds out about it. Most would never know!!

What hope is there if this is a new camera from a large supplier.
Has anyone else purchased one with ok S/N? so I can see what number they are on now with new stock.

Regards
Rudgey
UK

F34R · 29th of April 2009 (Wed)

Quote:

Originally Posted by timnosenzo

If you have a mark on the lens side of the camera, your camera is not affected. The mark on the LCD side is unrelated.

I'm aware of what that pic shows, but it's not clear enough. There IS a mark on my lends side, I just wanted to compare it to what marks others have as well.

Shellback · 29th of April 2009 (Wed)

I just talked to some one at Canon service. She said it isn't a recall, it's a service notice. She said that if at anytime in the future I have the problem I can call and they will repair it free.

I'm going to think about this but since I haven't seen this show up in any of my photos ( I bought it in November) I'm in the same camp as KarlMarsh. We have a trip coming up this summer and I'll use the G10 for some of the photos I'll be taking (30D for most of them) and I don't want to go without it.

If I was sure I would have it back in a few weeks then I'd push to send it in but since I haven't experienced the issue I don't want to take a chance on not having my camera back in time.

Zoltani · 30th of April 2009 (Thu)

The mark is just a little mark from a sharpie type marker on the lens side. As I said my serial # is affected, but it has the mark on the battery cover. I would suspect if you bought the camera recently it would have this mark.....maybe I'm wrong though.

Mike Warren · 30th of April 2009 (Thu)

Hi All: Just got off the phone with Canon Canada. After I called about the recall, they put me through the online service; tell me to pay the shipping to the service centre; and say it will take up to 20 business days (about 1 month). I paid $529.00 for a camera and expected a better product and better service policies. After making a complaint, they agreed to pick up the shipping cost both ways. Canon needs a better approach to customer support; and a much better quality control program. The only positive thing was that the guy on the phone was nice and helpful. Canon: are you listening? Don't leave me without a P&S for a month again.

Mike

10megapixel · 30th of April 2009 (Thu)

Better how? they are paying shipping both ways and fixing your camera. 20 days is a long time to wait, I agree...but considering a company the size of Canon and the amount of service repairs they must take on I would say that's fair. It probably won't take that long to get back to you anyway.
I waited 3 months on a Fuji to get fixed one time

doublehmom · 30th of April 2009 (Thu)

Mike, I can understand. I just bought mine last week. It is so frustrating. Now I am going to have to send mine in to~and I hate it!!!!!

dcad10 · 30th of April 2009 (Thu)

free shipping sounds good to me, and a 20 day turn around seems reasonable. IMO

datadump · 30th of April 2009 (Thu)

Canon canada sucks. They really should pay both ways by default.

I sent mine in as well. But things are progressing faster than my 1D mark3 which had to be sent back twice... And they left me without a camera for around 2 months.

DamienPaul · 30th of April 2009 (Thu)

I have a G10 with the serial number, but no lines at all. I have not heard about this over here in Japan.

28th of April 2009 (Tue)	#16
timnosenzo Cream of the Crop Join Date: Sep 2005 Location: CT Posts: 8,809	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice Mine is affected, bought new about 5 weeks ago. __________________ connecticut wedding photographer

28th of April 2009 (Tue)	#18
Ultimate CC Senior Member Join Date: Jun 2007 Posts: 1,480 IMAGE EDITING OK	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice mines affected but i haven't seen the problem yet... __________________ My Gear And For Sale Items www.danhonovich.com www.danhonovich.blogspot.com

29th of April 2009 (Wed)	#20
jonpaul Junior Member Join Date: May 2008 Posts: 7	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice My G10 has the #80 as part of the serial number and no markings on the inside battery cover plate. I bought mine at the end of December. I phoned Canon and asked about the problem, the rep I spoke with didn't know much except that there may be a problem; but he did send me an e-mail with a UPS link for a pre-paid label. So, I sent my G10 to Canon yesterday. I'm a little put out that even though I registered my G10 with Canon, I did not receive an e-mail about the firmware update or this possible problem with lines on the photos; I got my info from internet Foums. I was under the impression that if a problem with a camera developed, the camera company would contact me by e-mail. Never happened with me.

29th of April 2009 (Wed)	#21
Rudgey Junior Member Join Date: Apr 2009 Posts: 8	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice Would you believe I just received my new G10 about 4 hours ago, had a look on the forums for tips on use and see this thread! NOT HAPPY, it has a recall s/n listed. So mine is being returned to the shop tomorrow. I have noticed a lot of these camera at discount prices, wonder if the retailers are offloading them with the hope no one finds out about it. Most would never know!! What hope is there if this is a new camera from a large supplier. Has anyone else purchased one with ok S/N? so I can see what number they are on now with new stock. Regards Rudgey UK

29th of April 2009 (Wed)	#23
Shellback Member Join Date: Nov 2008 Location: Fort Wayne IN USA Posts: 119 IMAGE EDITING OK	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice I just talked to some one at Canon service. She said it isn't a recall, it's a service notice. She said that if at anytime in the future I have the problem I can call and they will repair it free. I'm going to think about this but since I haven't seen this show up in any of my photos ( I bought it in November) I'm in the same camp as KarlMarsh. We have a trip coming up this summer and I'll use the G10 for some of the photos I'll be taking (30D for most of them) and I don't want to go without it. If I was sure I would have it back in a few weeks then I'd push to send it in but since I haven't experienced the issue I don't want to take a chance on not having my camera back in time.

30th of April 2009 (Thu)	#24
Zoltani Member Join Date: Mar 2009 Posts: 68	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice The mark is just a little mark from a sharpie type marker on the lens side. As I said my serial # is affected, but it has the mark on the battery cover. I would suspect if you bought the camera recently it would have this mark.....maybe I'm wrong though.

30th of April 2009 (Thu)	#25
Mike Warren Junior Member Join Date: Nov 2008 Location: Newfoundland and Labrador, Canada Posts: 4	Disappointed with Canon G10 recall Hi All: Just got off the phone with Canon Canada. After I called about the recall, they put me through the online service; tell me to pay the shipping to the service centre; and say it will take up to 20 business days (about 1 month). I paid $529.00 for a camera and expected a better product and better service policies. After making a complaint, they agreed to pick up the shipping cost both ways. Canon needs a better approach to customer support; and a much better quality control program. The only positive thing was that the guy on the phone was nice and helpful. Canon: are you listening? Don't leave me without a P&S for a month again. Mike __________________ Codfish

30th of April 2009 (Thu)	#26
10megapixel "I'm a little slow" Join Date: Oct 2008 Location: ……Surrounded by Corn and Rednecks in Indiana Posts: 3,864 IMAGE EDITING OK	Re: Disappointed with Canon G10 recall Better how? they are paying shipping both ways and fixing your camera. 20 days is a long time to wait, I agree...but considering a company the size of Canon and the amount of service repairs they must take on I would say that's fair. It probably won't take that long to get back to you anyway. I waited 3 months on a Fuji to get fixed one time __________________ Gear List & Feedback

30th of April 2009 (Thu)	#27
doublehmom Member Join Date: Jan 2009 Posts: 975 IMAGE EDITING OK	Re: Disappointed with Canon G10 recall Mike, I can understand. I just bought mine last week. It is so frustrating. Now I am going to have to send mine in to~and I hate it!!!!!

30th of April 2009 (Thu)	#28
dcad10 Member Join Date: Aug 2008 Location: California, USA Posts: 211	Re: Disappointed with Canon G10 recall free shipping sounds good to me, and a 20 day turn around seems reasonable. IMO

30th of April 2009 (Thu)	#29
datadump Senior Member Join Date: Oct 2007 Location: Canada Posts: 1,910	Re: Disappointed with Canon G10 recall Canon canada sucks. They really should pay both ways by default. I sent mine in as well. But things are progressing faster than my 1D mark3 which had to be sent back twice... And they left me without a camera for around 2 months.

30th of April 2009 (Thu)	#30
DamienPaul Member Join Date: Apr 2009 Location: Tokyo, Japan Posts: 57 IMAGE EDITING OK	Re: G10 defect: Canon confirms; G10 hardware Recall; Service Notice I have a G10 with the serial number, but no lines at all. I have not heard about this over here in Japan.

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