Well I guess this was bound to happen to us at some point.
We booked a lovely couple last Oct 2008 for their upcoming wedding in August 2009.
Our contract which they signed and never questioned required a 30% deposit with the balance due on the day of the wedding. They signed the contract and gave us our deposit. We had a lengthy engagement session with them in January producing several images they were thrilled with including an online gallery.
She contacted us the other day and doesn't want to pay the balance on the wedding day. She claims that it isn't fair to her to pay for the images when they aren't in her possession until 4 weeks after the wedding. She is now asking us about actual printing of the images and wanting them included in her package. Our contract clearly states that she is provided with a high res DVD and online gallery with all images for 6 months .
My partner and I have responded with the terms of the contract and she keeps coming back to complain it isn't fair to her. We are shocked by this behaviour as we have always gone above and beyond for our clients and did so for this couple.
We have given her the option of getting out of the contract with a partial refund of her deposit provided we can re-book the date which is in 3 weeks! Not too likely. ..
Has anyone else experienced this and how did you handle this? I am really not feeling very inspired to shoot her wedding if this goes forward!