How’s business? A few thoughts and lessons...

PhotosGuy · 29th of July 2009 (Wed)

An interesting article on "Excellent service, no discounts, and profit.":

How’s business? Here are a few thoughts and lessons from the NOW!
http://www.crainsdetroit.com/article...FREE/307299998

johndevane · 29th of July 2009 (Wed)

Nice link Frank. Thanks. "Promise less, deliver more." definately works.

JulieNick · 29th of July 2009 (Wed)

He writes good articles on sales. He wrote for Printwear and Promowear, he still may I don't get those magazines anymore. Yeah, customer service is the mainstream of business.

Alleh · 29th of July 2009 (Wed)

Very good article. (about the free ipod with computer purchase at the mac stores) To bad I bought my mac book pro 3 weeks before they started offering the touch with them for free and when I went back they said only if it had been 2 weeks. Left a sour taste in my mouth. Ended up making all the rest of my mac purchases at other stores, not because I was truly upset but just because I didn't care.

Box Brownie · 29th of July 2009 (Wed)

I have skip read it & will print it out.

I do not make my living from photography (would love to start some sales, hence my sig) but I learned a long while ago in B2B selling that the adage "Under promise & overdelivery" goes a very long way towards building better loyalty in the customer.

29th of July 2009 (Wed)	#1
PhotosGuy Moderator Join Date: Feb 2004 Location: S. E. Michigan Posts: 64,353	How’s business? A few thoughts and lessons... An interesting article on "Excellent service, no discounts, and profit.": How’s business? Here are a few thoughts and lessons from the NOW! http://www.crainsdetroit.com/article...FREE/307299998 __________________ FrankC - 20D, RAW, Manual everything... Classic Carz, Racing, Air Show, Flowers. www.FrankCizek.com Find the light... A few Car Lighting Tips, and MOVE YOUR FEET! Have you thought about making your own book? // Need an exposure crutch?

29th of July 2009 (Wed)	#2
johndevane Member Join Date: Dec 2007 Posts: 741 IMAGE EDITING OK	Re: How’s business? A few thoughts and lessons... Nice link Frank. Thanks. "Promise less, deliver more." definately works. __________________ MKIII, 40D, XTI, 70-200 f/4L, 100-400L, 17-85 IS, 85 1.8, 100 2.8 Macro, 580 EX II, 550 EX, Bee's, PW's

29th of July 2009 (Wed)	#3
JulieNick Member Join Date: Sep 2008 Location: North East Point, NS Posts: 233 IMAGE EDITING OK	Re: How’s business? A few thoughts and lessons... He writes good articles on sales. He wrote for Printwear and Promowear, he still may I don't get those magazines anymore. Yeah, customer service is the mainstream of business. __________________ http://www.flickr.com/photos/27834677@N06/ Gear: Canon XTi, Sigma 17-70, Canon 5d classic, Promaster 7500 speed light.

29th of July 2009 (Wed)	#4
Alleh Member Join Date: Oct 2008 Location: Portland OR Posts: 484	Re: How’s business? A few thoughts and lessons... Very good article. (about the free ipod with computer purchase at the mac stores) To bad I bought my mac book pro 3 weeks before they started offering the touch with them for free and when I went back they said only if it had been 2 weeks. Left a sour taste in my mouth. Ended up making all the rest of my mac purchases at other stores, not because I was truly upset but just because I didn't care. __________________ Advertising Photographer Portland OR Alleh Lindquist \| Twitter \| Photography Business Blog \| My Flickr

29th of July 2009 (Wed)	#5
Box Brownie Cream of the Crop Join Date: Apr 2005 Location: Surrey Posts: 9,433	Re: How’s business? A few thoughts and lessons... I have skip read it & will print it out. I do not make my living from photography (would love to start some sales, hence my sig) but I learned a long while ago in B2B selling that the adage "Under promise & overdelivery" goes a very long way towards building better loyalty in the customer. __________________ That was a great meal ~ you must have a good set of pans Images for a photographic memory \| Flickr \| >>>My 500px<<< credit line is vanity, payment is sanity ~ one day I will make that first sale.....one day

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