This is a Community effort we are taking, and below it's just an example of another person calling Canon (as many of us did).
If you care about these features in the 5D Mark II, please do the same. It only takes 5 minutes, it's a very well "invested" time, and MUCH more useful than just complaining online.
The more people calling and politely requesting, the more chances we all have.
Please check for more reference: http://5dmark2.wordpress.com/2009/09/04/i-called-canon/
This is the comment by a customer and reader, his own words sharing his experience:
" I just did it too. I very politely told the lady who answered that “You may have heard this before but I heard about your new 7D and I want my 5D Mark 2 to support the same features as the cheaper camera…” and proceeded to POLITELY tell her all of the things we in this community have been looking for.
Her response was basically “Thank you for the input. I have heard this before many times. We really need this kind of input. It’s input like this from our customers that directly led to the release of the manual video settings firmware release.”
She further explained how each phone call we receive about it gets forwarded to management, a tech case is opened, etc. My conclusion is that they are listening and what we most need to do is make sure they hear us.
So everyone PLEASE follow suit and VERY POLITELY call, not email. A phone call shows much more sincerity on your part vs. an email that can be discarded in 2 seconds. I talked with customer support for 5 minutes while she jotted down our conversation to be put in the tech case.
It was VERY clear that the phone is ringing off the hook about this issue. What we want is for the tech support people to keep hearing our story. We want them to spend 30 minutes of every 60 minutes hearing how much better our lives would be if our beloved 5D had better video mode support and manual audio gain.
It’s like democracy folks. If you don’t vote, you have no case to complain. Let’s really let them know that dozens/hundreds/thousands of their owners really feel that these features are essential to their 5D.
The number is (800) 828-4040. And please don’t whine that “It won’t help”. Ultimately it could prove futile, but there is absolutely no downside to calling Canon and letting them know how much we are countng on their support. "