Canon Digital Photography Forums  

Go Back   Canon Digital Photography Forums > 'Equipment Talk' section > Canon EF and EF-S Lenses
Register Rules FAQ Members List Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Display Modes
Old 9th of October 2009 (Fri)   #1
DANNY454
Member
 
DANNY454's Avatar
 
Join Date: May 2007
Location: Oklahoma, U.S.A.
Posts: 256
Default Canon lens & camera Repair work done - Very disappointed with Canon....

About two weeks ago I sent my canon 30D, grip and 70-200 2.8 in to be repaired at there NJ repair facility. The battery grip gear was stripped out on my grip and couldn't get it off my camera, and my shutter button was very worn on my camera. I also wanted them to look at the AF. They worked on every thing I sent in. Since it took canon a day longer to work on my lens, they sent me two packages back....but canon shipped both my camera and lens to the wrong address, no wonder since they used my last name as the street! Since canon won't let fed-ex change the addy I had to drive 20 miles to the airport and pick it up. I would't really be a little up set with them, but now my auto focus is worse than it was before, it even search's more than it ever did, and it is not near as sharp. Not what I wanted for $305 of repair work.

I called canon and told them what was going on and they sent me a emial with a UPS shipping layble so I can ship it back. I'm not sure if I should, I have a wedding to shoot the 18th of this month and I fear they will not have it back by then.

I am very frustrated & disappointed with the NJ Canon repair facility.

-Daniel
__________________
Canon 30D, 70-200 f/2.8L,Tokina 11-16mm f/2.8 Lowepro flipside 200.

Last edited by DANNY454 : 9th of October 2009 (Fri) at 19:44.
DANNY454 is offline   Reply With Quote
This ad block will go away when you log in as member
Old 9th of October 2009 (Fri)   #2
fmulder21
Member
 
Join Date: May 2008
Posts: 119
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

They took prompt care of my 28-105mm with a loose focus ring and shipped it back promptly. Sucks though.
fmulder21 is offline   Reply With Quote
Old 9th of October 2009 (Fri)   #3
DANNY454
Member
 
DANNY454's Avatar
 
Join Date: May 2007
Location: Oklahoma, U.S.A.
Posts: 256
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by fmulder21 View Post
They took prompt care of my 28-105mm with a loose focus ring and shipped it back promptly. Sucks though.
How did it take less than 5 days to get it back to you??
__________________
Canon 30D, 70-200 f/2.8L,Tokina 11-16mm f/2.8 Lowepro flipside 200.

Last edited by DANNY454 : 9th of October 2009 (Fri) at 22:02.
DANNY454 is offline   Reply With Quote
This ad block will go away when you log in as member
Old 9th of October 2009 (Fri)   #4
H20boy
Member
 
H20boy's Avatar
 
Join Date: Oct 2007
Location: Ft. Worth, TX - USA
Posts: 611
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

I'd request a loaner body w/ 70-200 if you have to send it back in. Surely they could swing that.
__________________
Matt l My Galleries

5d2 l 1d3 l 24-70/2.8 l Σ 50/1.4 l 70-200/2.8 IS l Σ 120-300/2.8 l 135/2 l 15/2.8 FE l Tam 90mac
H20boy is offline   Reply With Quote
Old 9th of October 2009 (Fri)   #5
5Dmaniac
Senior Member
 
5Dmaniac's Avatar
 
Join Date: Oct 2008
Location: Scottsdale, AZ
Posts: 1,292
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

What good is a camera going to do you at a wedding when you cannot rely on it? Imagine you shoot that wedding only to find out that every pic is out of focus. I would send it back and request a a loaner, or I would rent a body and lens for the wedding - even if I'd have to pay for it myself. Imagine how upset the bride would be otherwise.......
5Dmaniac is offline   Reply With Quote
Old 9th of October 2009 (Fri)   #6
Cyrix_2k
Member
 
Join Date: Dec 2006
Location: Westminster, MD
Posts: 297
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

I had my XT serviced at the NJ facility and they fixed the problem promptly as well.
__________________
Olympus OM-10 35mm SLR | Canon EOS 5D
Sigma 24-60mm f/2.8 EX | Sigma 50mm f/1.4 EX | Sigma 70-200mm f/2.8 EX
Vivitar Series 1 70-210mm f/3.5 | Vivitar Series 1 28-90mm f/2.8-3.5 | Zuiko 50mm f/1.8
Cyrix_2k is offline   Reply With Quote
Old 9th of October 2009 (Fri)   #7
jcpoulin
Goldmember
 
jcpoulin's Avatar
 
Join Date: Jun 2006
Location: Massachusetts
Posts: 2,398
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

I have had repairs, cleanings, calibrations, warrantee work and non-warrantee work, the NJ facility has always given me great service. Fast and problem free. The return labels for the shipping is filled out by the customer....any chance you filled in the wrong box? Are you a CPS member?
__________________
1DX , 7D,16-35, 24-70 2.8II, 2.8L II, ,[/color] 70-200 f2.8LII IS, 300 f2.8L IS, 500 f4 IS, 100-400L, Canon 100 2.8 macro, Canon 1.4X, 580ex, AB800X4
Canon CPS Member, PPA
www.capturingtimephotography.net
jcpoulin is offline   Reply With Quote
Old 9th of October 2009 (Fri)   #8
S.Horton
dǝǝɥs ɐ ʎq pǝʞuɐds
 
S.Horton's Avatar
 
Join Date: Dec 2006
Location: Lehigh Valley, PA
Posts: 17,778
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by jcpoulin View Post
I have had repairs, cleanings, calibrations, warrantee work and non-warrantee work, the NJ facility has always given me great service. Fast and problem free. The return labels for the shipping is filled out by the customer....any chance you filled in the wrong box? Are you a CPS member?
+1

I think you hosed your own return label.
__________________
Sam - TF Says Ishmael
http://midnightblue.smugmug.com
Want your title changed? Dream On!

S.Horton is offline   Reply With Quote
Old 9th of October 2009 (Fri)   #9
DANNY454
Member
 
DANNY454's Avatar
 
Join Date: May 2007
Location: Oklahoma, U.S.A.
Posts: 256
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by H20boy View Post
I'd request a loaner body w/ 70-200 if you have to send it back in. Surely they could swing that.
I will do that, I didn't even know they would let you have a loaner.
__________________
Canon 30D, 70-200 f/2.8L,Tokina 11-16mm f/2.8 Lowepro flipside 200.
DANNY454 is offline   Reply With Quote
Old 9th of October 2009 (Fri)   #10
DANNY454
Member
 
DANNY454's Avatar
 
Join Date: May 2007
Location: Oklahoma, U.S.A.
Posts: 256
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by S.Horton View Post
+1

I think you hosed your own return label.
no, I looked. They sent back that forum I filled out when I sent it in, my addy was correct.
__________________
Canon 30D, 70-200 f/2.8L,Tokina 11-16mm f/2.8 Lowepro flipside 200.
DANNY454 is offline   Reply With Quote
Old 13th of October 2009 (Tue)   #11
Double Negative
*sniffles*
 
Double Negative's Avatar
 
Join Date: Mar 2006
Location: New York, USA
Posts: 10,507
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by DANNY454 View Post
...I am very frustrated & disappointed with the NJ Canon repair facility.
Weird. I just sent them a lens two weeks ago for an AF/MF switch replacement and calibration. They turned it around quickly and the repairs were absolutely perfect. I didn't even get charged for the switch - just the labor. I'm a happy camper.
__________________
La Vida Leica! LitPixel Galleries -- 1v-HS/1d Mk IIn w/E-1 & Op/Tech straps
15mm f/2.8, 14mm f/2.8L, 24mm f/1.4L II, 35mm f/1.4L, 50mm f/1.2L, 85mm f/1.2L II, 135mm f/2.0L
16-35mm f/2.8L, 24-70mm f/2.8L, 70-200mm f/2.8L IS, 100-400mm f/4.5-5.6L IS, Extender EF 1.4x II & 2x II
Double Negative is offline   Reply With Quote
Old 13th of October 2009 (Tue)   #12
ed rader
"I am not the final word"
 
ed rader's Avatar
 
Join Date: May 2005
Location: silicon valley
Posts: 21,927
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by DANNY454 View Post
I will do that, I didn't even know they would let you have a loaner.

good luck with that one. in my experience they offer to expedite shipping at best unless you are a CPS member.

ed rader
__________________
Yellowstone September 2014 http://erader.zenfolio.com/p285251459

5D3, SL1, 16-35L f4 IS, 24-70L II, 70-300L, 100-400L, 35f2 IS, 15mm FE (sigma), 270ex II, gitzo, markins, benro
ed rader is offline   Reply With Quote
Old 13th of October 2009 (Tue)   #13
H20boy
Member
 
H20boy's Avatar
 
Join Date: Oct 2007
Location: Ft. Worth, TX - USA
Posts: 611
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

regarding the loaner, that depends on how guilty you make them feel over there, and how you approach them. They obviously can do it with CPS members, so if you charm the right person, you may be in luck.

Even as a non-CPS member, I've gotten next-day priority shipping on my repaired items (a 1d body and a 580 flash). They seem to be in a good mood lately.
__________________
Matt l My Galleries

5d2 l 1d3 l 24-70/2.8 l Σ 50/1.4 l 70-200/2.8 IS l Σ 120-300/2.8 l 135/2 l 15/2.8 FE l Tam 90mac
H20boy is offline   Reply With Quote
Old 13th of October 2009 (Tue)   #14
JimAskew
20% discount at IHOP
 
JimAskew's Avatar
 
Join Date: Aug 2005
Location: Springfield, VA
Posts: 6,907
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by DANNY454 View Post
About two weeks ago I sent my canon 30D, grip and 70-200 2.8 in to be repaired at there NJ repair facility. The battery grip gear was stripped out on my grip and couldn't get it off my camera, and my shutter button was very worn on my camera. I also wanted them to look at the AF. They worked on every thing I sent in. Since it took canon a day longer to work on my lens, they sent me two packages back....but canon shipped both my camera and lens to the wrong address, no wonder since they used my last name as the street! Since canon won't let fed-ex change the addy I had to drive 20 miles to the airport and pick it up. I would't really be a little up set with them, but now my auto focus is worse than it was before, it even search's more than it ever did, and it is not near as sharp. Not what I wanted for $305 of repair work.

I called canon and told them what was going on and they sent me a emial with a UPS shipping layble so I can ship it back. I'm not sure if I should, I have a wedding to shoot the 18th of this month and I fear they will not have it back by then.

I am very frustrated & disappointed with the NJ Canon repair facility.

-Daniel
Bummer! I have used them three time in the past two years with great success. My worse problem was when my 24-70MM f/2.8 EF L refused to disconnect from my 30D. Wrapped the whole mess up in 1/2 mile of bubble wrap and sent it off to NJ. Got it back in one week with all working properly. They even cleaned the 30D's sensor and "calibrated" the 24-70MM as part of the service. And, of course, fixed the lens locking mechanism on the 30D.

I am totally happy with them.
__________________
Jim -- I keep the G11 in the Glove Box just in case!
5D, 30D, 7D, G11, 10-22MM EF-S, 50MM f/1.4 EF, 70-200MM f/2.8 L IS MKII, 17-55MM f/2.8 EF-S IS, 100MM f/2.8 EF Macro, Sigma 30MM f/1.4, 135MM EF f/2 L, 24-105MM f/4 EF L IS, 17-40MM f/4 EF L, 85MM f/1.2 EFL, 15MM f/2.8 EF Fisheye
JimAskew is offline   Reply With Quote
Old 13th of October 2009 (Tue)   #15
Cyrix_2k
Member
 
Join Date: Dec 2006
Location: Westminster, MD
Posts: 297
Default Re: Canon lens & camera Repair work done - Very disappointed with Canon....

Quote:
Originally Posted by H20boy View Post
regarding the loaner, that depends on how guilty you make them feel over there, and how you approach them. They obviously can do it with CPS members, so if you charm the right person, you may be in luck.

Even as a non-CPS member, I've gotten next-day priority shipping on my repaired items (a 1d body and a 580 flash). They seem to be in a good mood lately.
Yeah, I got next day priority when my XT was repaired.
__________________
Olympus OM-10 35mm SLR | Canon EOS 5D
Sigma 24-60mm f/2.8 EX | Sigma 50mm f/1.4 EX | Sigma 70-200mm f/2.8 EX
Vivitar Series 1 70-210mm f/3.5 | Vivitar Series 1 28-90mm f/2.8-3.5 | Zuiko 50mm f/1.8
Cyrix_2k is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
40d broken beyond repair - 50d or 5dm2, will accessories work? woodentom Canon EOS Digital Cameras 25 24th of July 2009 (Fri) 17:22
Anyone disappointed with their Canon 28 1.8 purchase? brandon9585 Canon EF and EF-S Lenses 22 11th of September 2008 (Thu) 10:45
Disappointed with United Camera Repair - Bensenville, IL Curtis N The POTN Lounge 10 18th of October 2006 (Wed) 14:33
All these disappointed Canon users Tsmith Canon EOS Digital Cameras 59 28th of February 2006 (Tue) 23:33
Do any of you work for Canon Repair or know anyone who does? scottmcleod Canon EOS Digital Cameras 9 21st of October 2005 (Fri) 08:05


All times are GMT -5. The time now is 18:00.


Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
This forum is not affiliated with Canon in any way and is run as a free user helpsite by Pekka Saarinen, Helsinki Finland. You will need to register in order to be able to post messages. Cookies are required for registering and posting. HTML in messages is not allowed, plain website addresses are automatically made active by the board.