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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras
Thread started 05 Dec 2009 (Saturday) 05:59
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Repair center preference?

 
deserttarheel
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Peoria, AZ
Dec 05, 2009 05:59 |  #1

I think I remember a couple of threads expressing a preference in the Canon repair centers. If you have any experience & feedback, I'd appreciate hearing from you.

I want to send the 30D in for cleaning and any necessary repairs as I am giving it to my daughter. Time is not an issue.

Thanks for your input.


Marnie
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emtp563
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Dec 05, 2009 06:49 |  #2

I've heard a lot of people here compliment Jamesburg. That's where I go- but I live near it. I've never had a problem with them.

+1 for Jamesburg


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jgrussell
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Dec 05, 2009 11:03 |  #3

I can't speak to other centers but have had fabulous service at Jamesburg. (I also live nearby.)


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JWright
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Dec 05, 2009 13:34 as a reply to jgrussell's post |  #4

I'm in San Diego. There is no logical reason to ship one of my cameras to the east coast when there is a repair center right up the road in Irvine. When I had a warranty issue with my 40D back in June, I had it shipped to Irvine by my local camera shop. It was back within a week and has functioned flawlessly since...


John

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JBF
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Dec 05, 2009 13:42 |  #5

NJ for me....they have done an outstanding job. Fast shipping !


JBF
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Stone ­ 13
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Dec 05, 2009 14:29 |  #6

I have not had any experience with the other center but Jamesburg gave me top notch customer service and turned my repairs around in 3 days. Dan explained exactly what they did and even took some photos with me to make sure I was happy with the fixes. Highly recommended.


Ken
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SuzyView
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Dec 05, 2009 14:34 |  #7

NJ center is amazing. Great service.


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irishman
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Dec 05, 2009 14:43 |  #8

They must both be good---the Irvine center did great by me.


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Mike ­ R
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Dec 05, 2009 15:22 |  #9

NJ received my 7D on Dec 2ND, I received notification from FEDEX that they now have it and it will be delivered to me on the 7TH. However, when I had to send them my 40D, it took over a month for them to replace the shutter and mirror box assembly when the camera was only two months old.


Mike R
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Jahled
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Dec 05, 2009 15:32 |  #10

No idea of any branches in New Zealand, but a while ago I sent one of 5D2's into Calumet for a repair, was quoted something that drew a long breath, and when it was repaired reasonably quickly, was charged only half of what I was quoted it would cost. I even pulled them up on it, 'Are you sure? The quote was for about double!'

'Yep, just double checked!' Was the reply. Ace :)


James
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PacAce
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Dec 05, 2009 16:18 |  #11

JWright wrote in post #9140661external link
I'm in San Diego. There is no logical reason to ship one of my cameras to the east coast when there is a repair center right up the road in Irvine. When I had a warranty issue with my 40D back in June, I had it shipped to Irvine by my local camera shop. It was back within a week and has functioned flawlessly since...

I agree. I send/take my camera and lenses to Jamesburg only because it's a driving distance from my home. But if I lived in the West coast, I'd send my gear to Irvine. Jamesburg and Irvine are both Canon facilities. It's not like we're talking about different companies running each one. :)


...Leo

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Replaces
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Dec 05, 2009 16:46 |  #12

Mmm... just an opinion. they need some individual authorized canon service centers like Nikon b/c its annoying to wait. lol


"If you don't walk today, you have to run tomorrow."
Nikon, then Canon, then Nikon again. But I still love POTN over NikonCafe. :p

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DarthVader
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Dec 05, 2009 18:31 |  #13

Irvine is fine too.


Nikon/Fuji.
Gear is important but skills are very important :)

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deserttarheel
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Dec 06, 2009 09:32 |  #14

Thanks for your responses. From what I read here, it seems that satisfaction in terms of quality of service is pretty equal.


Marnie
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Repair center preference?
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