Canon Customer service - got to love them

[Longwatcher]

No one else will....

For today's customer service bashing I present the following:
I asked, just on the oft-chance if the FS-4 Firestore, which is a portable hardrive for the Canon XL-2, was compatable with the 1DsMkII.

The reply I got back was

Thank you for writing to us. We value you as a Canon customer and
appreciate the opportunity to assist you.

Because Canon does not test the EOS 1Ds Mark II with third-party
accessories, we cannot guarantee that the FS-4 is compatible with this
camera. We apologize for any inconvenience this may cause.

Canon makes the FS-4 Firestore, which unless my use of the english language has been mutated way too far by being an American. means that the FS-4 is not a third party accessory. It might be an accessory not tested for compatability (which I suspect is the case), but it is definately not third party.

My reply started with
"Dear clue less drone at Canon,'"
and luckily got nicer from there.

Thanks for letting me get a second item out of my system today.

[ssim]

Unforetuneate indeed. We are all human and mistakes get made. From my experiences using Canon service I have had nothing but exemplary service and getting my stuff back normally several days before their own deadline.

[Longwatcher]

I should perhaps mention that I have great respect for Canon's repair centers, with fast response times and quality repairs on the items I have turned in. It is their email and phone customer service centers that I find ammusingly focused to the lowest level. Although I have the equipment I don't qualify for CPS by virtue of % of money or I would have joined that and maybe gotten intelligence answers to my questions.