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Old 31st of August 2010 (Tue)   #1
klassenl
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Default Canon Repair - Mississauga

My camera went for an uncontrolled trip off of a horse drawn carriage when we were on holidays the other week. The pop up flash was broken and the lens had a faint grinding sound so since the owner of the carriage was going to pay for the repair I sent it in. The camera is a year and a bit old and the lens is second hand. This is Canon's email to me.

"To Our Valued Customer:

We have received your equipment for evaluation and repair, as detailed below. Based on our initial examination, we will start the necessary repairs at no charge to you.

......[clip].......

Thank you for purchasing Canon products and for giving us the opportunity to serve you.

Best Regards,

CANON CANADA INC.
CUSTOMER SERVICE CENTRE"


Can't argue with that.
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Old 31st of August 2010 (Tue)   #2
Vortex99
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Default Re: Canon Repair - Mississauga

Nice...
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Old 31st of August 2010 (Tue)   #3
klassenl
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Default Re: Canon Repair - Mississauga

Vortex - what part of the frozen tundra. I used to live in Winnipeg where we had 2 seasons - Winter and Mosquito.
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Old 1st of September 2010 (Wed)   #4
Leo Stutzmann
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Default Re: Canon Repair - Mississauga

I had a great experience with the Mississauga service center. My 5D went in for the mirror fix, and they had it back in my hands in 3 working days.
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Old 1st of September 2010 (Wed)   #5
Rubi Jane
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Default Re: Canon Repair - Mississauga

Quote:
Originally Posted by klassenl View Post
I used to live in Winnipeg where we had 2 seasons - Winter and Mosquito.
Is that the same as Winter and Construction?

Canon Mississauga treated me well recently. Had to send in a body which left me using my backup for a shoot and Canon didn't have any loaner bodies available. The day before the shoot they couriered me a body with a note stating to return it when I picked up my body which was within the repair timelines. Great service and this was before I was a CPS member.
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Old 1st of September 2010 (Wed)   #6
bohdank
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Default Re: Canon Repair - Mississauga

I've had mixed results.

40D sent in for focusing issues. Sent back "in spec".

5DII sent in for stuck pixels, with samples. It was like a Christmas tree. Sent back "in spec". It was impossible to get a response from them and impossible to talk to the Service Manager. I, finally, emailed the President of Canon Canada. 2 days later, they ask me to send it back in. Stuck pixels fixed. They mapped them out, I believe, since nothing was replaced.

135L sent in for a bent mount, I had dropped it on a tile floor. It took 6 weeks because they didn't have a mount in inventory. Had to come from Japan. They covered it under the warranty which was a pleasant surprise.
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Old 1st of September 2010 (Wed)   #7
Vortex99
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Default Re: Canon Repair - Mississauga

Quote:
Originally Posted by klassenl View Post
Vortex - what part of the frozen tundra. I used to live in Winnipeg where we had 2 seasons - Winter and Mosquito.
I also live in the peg!
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Old 1st of September 2010 (Wed)   #8
Bradfordguy
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Default Re: Canon Repair - Mississauga

Good to know. I'm only 30 minutes from the Mississauga center,
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Old 1st of September 2010 (Wed)   #9
guitarfish
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Default Re: Canon Repair - Mississauga

Quote:
Originally Posted by klassenl View Post
Based on our initial examination, we will start the necessary repairs at no charge to you.
Excellent! Now go back to the carriage driver and tell him it cost $500 to repair.

JUST KIDDING!!
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