My camera went for an uncontrolled trip off of a horse drawn carriage when we were on holidays the other week. The pop up flash was broken and the lens had a faint grinding sound so since the owner of the carriage was going to pay for the repair I sent it in. The camera is a year and a bit old and the lens is second hand. This is Canon's email to me.
"To Our Valued Customer:
We have received your equipment for evaluation and repair, as detailed below. Based on our initial examination, we will start the necessary repairs at no charge to you.
Thank you for purchasing Canon products and for giving us the opportunity to serve you.
CANON CANADA INC.
CUSTOMER SERVICE CENTRE"
Can't argue with that.