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Thread started 31 Aug 2010 (Tuesday) 21:40   
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klassenl
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Joined Nov 2008
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My camera went for an uncontrolled trip off of a horse drawn carriage when we were on holidays the other week. The pop up flash was broken and the lens had a faint grinding sound so since the owner of the carriage was going to pay for the repair I sent it in. The camera is a year and a bit old and the lens is second hand. This is Canon's email to me.

"To Our Valued Customer:

We have received your equipment for evaluation and repair, as detailed below. Based on our initial examination, we will start the necessary repairs at no charge to you.

......[clip].......

Thank you for purchasing Canon products and for giving us the opportunity to serve you.

Best Regards,

CANON CANADA INC.
CUSTOMER SERVICE CENTRE"


Can't argue with that.

Post #1, Aug 31, 2010 21:40:44


_______________
Canon XS - EF 17-40 f4 L - Sigma 24-105 f4 - EF 70-200 f4 L - Nissin Di622 - Manfrotto 7302YB - Swiss Gear slinghttp://www.pinterest.c​om/pin/create/extensio​n/external link

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Vortex99
"just got back from therapy... "
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Joined Feb 2007
2,772 posts
Frozen Tundra of Canada
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Nice...

Post #2, Aug 31, 2010 21:51:46


-Peter

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klassenl
THREAD ­ STARTER
Senior Member
Joined Nov 2008
152 posts
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Vortex - what part of the frozen tundra. I used to live in Winnipeg where we had 2 seasons - Winter and Mosquito.

Post #3, Aug 31, 2010 22:55:35 as a reply to Vortex99's post 1 hour earlier.


_______________
Canon XS - EF 17-40 f4 L - Sigma 24-105 f4 - EF 70-200 f4 L - Nissin Di622 - Manfrotto 7302YB - Swiss Gear slinghttp://www.pinterest.c​om/pin/create/extensio​n/external link

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Leo ­ Stutzmann
Senior Member
Joined Dec 2009
500 posts
Brooklin, Ontario
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I had a great experience with the Mississauga service center. My 5D went in for the mirror fix, and they had it back in my hands in 3 working days.

Post #4, Sep 01, 2010 06:58:48


Leo

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Rubi ­ Jane
Goldmember
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Joined Nov 2005
1,827 posts
Waterdown, ON
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klassenl wrote in post #10827169external link
I used to live in Winnipeg where we had 2 seasons - Winter and Mosquito.

Is that the same as Winter and Construction?

Canon Mississauga treated me well recently. Had to send in a body which left me using my backup for a shoot and Canon didn't have any loaner bodies available. The day before the shoot they couriered me a body with a note stating to return it when I picked up my body which was within the repair timelines. Great service and this was before I was a CPS member.

Post #5, Sep 01, 2010 07:35:15


Lindsey
Gear - Ontario Sports & Event Photographyexternal link - Hamilton & Burlington Portrait Photographyexternal link - Blogexternal link

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bohdank
Cream of the Crop
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Joined Jan 2008
14,060 posts
Montreal, Canada
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I've had mixed results.

40D sent in for focusing issues. Sent back "in spec".

5DII sent in for stuck pixels, with samples. It was like a Christmas tree. Sent back "in spec". It was impossible to get a response from them and impossible to talk to the Service Manager. I, finally, emailed the President of Canon Canada. 2 days later, they ask me to send it back in. Stuck pixels fixed. They mapped them out, I believe, since nothing was replaced.

135L sent in for a bent mount, I had dropped it on a tile floor. It took 6 weeks because they didn't have a mount in inventory. Had to come from Japan. They covered it under the warranty which was a pleasant surprise.

Post #6, Sep 01, 2010 07:55:40


Bohdan - I may be, and probably am, completely wrong.
Gear List

Montreal Concert, Event and Portrait Photographerexternal link
Flickrexternal link

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Vortex99
"just got back from therapy... "
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Joined Feb 2007
2,772 posts
Frozen Tundra of Canada
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klassenl wrote in post #10827169external link
Vortex - what part of the frozen tundra. I used to live in Winnipeg where we had 2 seasons - Winter and Mosquito.

I also live in the peg!

Post #7, Sep 01, 2010 10:42:26


-Peter

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Bradfordguy
Senior Member
Joined Sep 2009
938 posts
Bradford, Ontario
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Good to know. I'm only 30 minutes from the Mississauga center,:)

Post #8, Sep 01, 2010 13:27:57 as a reply to Vortex99's post 2 hours earlier.


G10, 7D gripped, 17-55 2.8 IS , 70-200L 2.8 IS MKII, EF 85 1.8, 105 2.8 EX Sigma Macro, 1.4 TC , 580 EXII, 430 EX, ST-E2

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guitarfish
Senior Member
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Joined Aug 2010
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klassenl wrote in post #10826751external link
Based on our initial examination, we will start the necessary repairs at no charge to you.

Excellent! Now go back to the carriage driver and tell him it cost $500 to repair. :lol:

JUST KIDDING!!

Post #9, Sep 01, 2010 13:37:16


EOS 60D, 15-85mm EF-S IS, 55-250mm EF-S IS, Sigma 10-20mm, 430EX II

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