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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 10 Sep 2010 (Friday) 14:50
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Ooops, broke my 16-35L — how much $$ to fix?

 
CyberPet
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Sep 10, 2010 14:50 |  #1

OK, it was bound to happen. I'm not even angry or upset, as I've just been waiting for the day when I really screw up and lose some gear to a stupid accident.

Today after I shot some interior stuff, I set my camera down, something is hooked to the camera, so when I move away from the table to remove my shoes, I pull down the camera that drops onto the floor, lens first (about a meter high fall). The 16-35/2.8L USM breaks off from the lens mount (or actually the mount that holds the lens to the body breaks lose, so I can hit the button and unscrew the mount from the camera).

It's not a pretty look (any electronics is kind of scary to me)... but I'm guessing it's designed to break this way, so it's not so costly.... or something.

*gulp*

Luckily the 580EX II and the camera (5D Mk II) did seem unharmed from the floor. I guess the new mounts for the flashes are pretty sturdy now compared to before.


Anyway, Sweden (and Europe) just changed their CPS rules, so now I'm just a regular Silver member. So no loaner equipment (only for Gold and Platinum members) I am shooting a wedding on october 2nd, so I have almost 3 weeks until then, which might be to my advantage. (I can get by with the 24-105L but I'd feel safer to be able to have a backup wide angle lens.)

Anyone have any idea if it's costly to repair a break like this, and how long it might take?

The nearest place to repair Canon gear is Stockholm, so I have to calculated 2 days on each end of the repair for transit of the gear to get there and back.

Any advice would be appreciated.


/Petra Hall
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I shoot as much as possible in available light... sometimes, my flash is available – Joe Buissink

  
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SiaoP
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Sep 10, 2010 17:20 |  #2

Probably 200-300$.


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nhglamour
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Sep 10, 2010 19:40 |  #3

It is probably best if you can send it in. I am lucky I have one factory service center not far from me. Once you send it in, they will tell you how much.

Good luck!


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CyberPet
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Sep 10, 2010 20:04 |  #4

SiaoP wrote in post #10886940 (external link)
Probably 200-300$.

Sounds plausible. Thanks!


nhglamour wrote in post #10887465 (external link)
It is probably best if you can send it in. I am lucky I have one factory service center not far from me. Once you send it in, they will tell you how much.

Good luck!

LOL, I had to laugh a bit at your answer. I don't have much choice than to send it in.... unless I want a piece of scrap in my bag forever and the nearest CPS center is some 1,000 km away. :D

I just want to know if I need to contact my insurance company or not, or if it's no idea, as it'll just raise the premium. If it's a simple repair, I could save more money to not contact the insurance company, and eat the repair bill.

Thanks for the good luck wishes. I'll check back when I know what the damages will be (maybe it'll help someone else too.) :D


/Petra Hall
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Lani ­ Kai
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Sep 11, 2010 01:39 |  #5

You seem to be having a string of bad luck, with the 7D that burned in a fire and now this.


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newworld666
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Sep 11, 2010 03:17 as a reply to  @ Lani Kai's post |  #6

A few months ago, I broke some lens contact pins on my 5DMKII .. and repair was like a fixed rate (repair, cleaning, focusing screen change etc) .. and was 170€ ..
Repair was done in less than one week (including sending from Lyon's Canon service center to Paris and back). I am just a first level pro, so I just getter better reparation price than "public" price..
So I guess, it really won't be long to fix your lens and I imagine they have also like a standard rate to fix it.


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CyberPet
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Sep 11, 2010 09:03 |  #7

Lani Kai wrote in post #10888655 (external link)
You seem to be having a string of bad luck, with the 7D that burned in a fire and now this.

LOL, yeah, but this time it was MY lens and MY camera. My Fiancé is still waiting for a police report before he can get the claim with the insurance company for the fire. Someone broke into his home too, and stole some small stuff, so they want to treat both the fire and the break-in at the same time. *sigh* (Hence my wish to NOT bother with MY insurance company if his is that unlucky.)

newworld666 wrote in post #10888839 (external link)
A few months ago, I broke some lens contact pins on my 5DMKII .. and repair was like a fixed rate (repair, cleaning, focusing screen change etc) .. and was 170€ ..
Repair was done in less than one week (including sending from Lyon's Canon service center to Paris and back). I am just a first level pro, so I just getter better reparation price than "public" price..
So I guess, it really won't be long to fix your lens and I imagine they have also like a standard rate to fix it.

Oh that sounds promising. I'm a Silver member of CPS (which I guess is the same, first level pro). I have to call the repair center on monday (typical it happens over a weekend!) to see how I should go about and send things in, if they send me a address slip or I just box it up and send it off. But it sounds good with fixed rates... I will probably have to send in the camera too, even if it seems unharmed, just to be on the safe side for my wedding on october 2nd. I rather not have one camera stop working or doing something odd.

Thanks!


/Petra Hall
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I shoot as much as possible in available light... sometimes, my flash is available – Joe Buissink

  
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CyberPet
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Sep 15, 2010 09:15 |  #8

OK, here's some news on my repair....

I sent the lens in for repair on monday, they got it today and sent me a quote for the reapir.

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They wanted $766 dollars (including taxes, which is 25%) *eek* *to repair the lens, they said they have to take it apart completely. Even if I don't think it looks too bad. But what do I know. :shock:

Anyway. After I got the quote and said OK to the repair, I called the insurance company.

They don't cover the full amount of the repair, as the lens is over 1 year old. I said it was 2 yrs old (I just assumed, had no idea when the original buyer bought it) so they'll cover 65% of the amount, regardless if I buy a new lens of repair it, but in this case it was cheaper to repair.

So while talking with the insurance company on the phone, they put in money on my account to cover the repair (well part of it). All fixed in 10 minutes on the phone and I don't even have to send one single paper in to prove that I was right.

Amazing!

I'll get the lens back next week as I'm a CPS Gold member... but here in Sweden they don't give out discounts on the repairs, which would have been nice.

So an expensive experience for sure, but I'm glad it'll *only* cost me $480 to fix the lens.

/Petra Hall
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Daedalus34r
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Sep 15, 2010 09:31 |  #9

glad to hear about the good resolution. All in all 480 isn't so bad considering the damage and new cost of the lens. Next time im sure you will treat all your equipment like crystal :D


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CyberPet
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Sep 15, 2010 09:58 |  #10

LOL, well I always do treat my equipment well. This was an accident, and there's no real insurance against that.


/Petra Hall
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I shoot as much as possible in available light... sometimes, my flash is available – Joe Buissink

  
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Ooops, broke my 16-35L — how much $$ to fix?
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