So I offer on-line sales of my images, both prints and digital download files. Of the digital downloads I offer two sizes. One size is 800 pixels on the long side and I inform clients that these files are good for web, email, facebook, etc. but no good for print. My other size is 2100 pixels on the long side and I inform them this is good for prints of 5x7 or smaller.
So I had a client order a lot of the larger digital downloads last week. Today I get an email from her stating that she is trying to email these images to friends and family (which I am fine with) but that she can't because the files are too big. She also indicated that between my prices being too high and her not being able to email the files that she is very frustrated.
There are many things I could do from here. I am leaning toward directly emailing her smaller versions of the files so she can in turn forward them to where she wants to try and keep a happy client. But what I don't get is why the frustration at me? Because my files are too big and expensive?