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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 27 Apr 2010 (Tuesday) 16:40
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Canon Lens Repair

 
MrBoost
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Apr 27, 2010 16:40 |  #1

First, I honestly don't know if this is the right place on the forum to post this. (mods please redirect me if I'm wrong)

History of the lens:
-Canon 24-70 f/2.8
-Purchased from another Member on here.
-Warranty card and serial number still attached.

I was shooting an event over the weekend. My lens feel off the camera body and I believe it bent the mounting plate on the lens. Now it won't mount on the body.

It was super crowded, I believe people were bumping into the camera and somehow lens loosened and lens just dropped to the floor.

My question is.... What can I do? Can the Warranty card do anything for me? Send it out to a local repair shop?

Any advice will help.
Thank you



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lazyshooter
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Apr 27, 2010 18:11 |  #2

Canon's repair on my 24-70mm L was $200. It was 2 weeks old and got damaged in the airport(customs my guess). The lens mount and body were apart(completely apart) in my bag. Turn around was 7 days total.


5D Mk II, 30D, EF24-70mm 2.8L, EF70-200mm 4L, Tamron 17-35mm, EF50mm 1.4, EF85mm 1.8, lots of manual lens via adaptor.

  
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tnguyen600
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Apr 27, 2010 18:28 |  #3

warranty won't matter if it was originally purchased over a year ago. Send it to Canon. If you're a CPS member, you'll get a quick turn around and a discount on the repair.


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toxic
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Apr 27, 2010 18:32 |  #4

If you don't have the receipt, you won't get warranty work. Canon requires the receipt, I dunno why they bother with a warranty card.




  
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pleb1024
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Apr 27, 2010 18:54 as a reply to  @ toxic's post |  #5

And warranty doesnt cover it being dropped, as that is not a manufacturing fault.


7DMkII | 7D | 450D | Canon 18-55 IS | Canon 55-250 | Canon 100-400L MkII | Canon 100-400L | Canon 24-105L | Canon 50mm 1.8 | Canon 1.4x TC II | Tokina 11-16
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DarthVader
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Apr 27, 2010 20:59 |  #6

Warranty doesn't transfer anymore...


Nikon/Fuji.
Gear is important but skills are very important :)

  
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phreeky
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Apr 28, 2010 00:17 |  #7

Why do so many people mention warranty when it isn't an equipment fault? Get insurance for that if you feel you need it.




  
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Tdragone
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Apr 28, 2010 00:22 |  #8

Canon irvine essentially replaced a 10-22 that I had dropped. Problem was.. the lens wasn't mine.
NO proof of purchase was requested.
Lens was dropped from ~ 50' at Arches national park..
The lens was totalled on my opinion. Stattered Lens elements and a split lens barrel. For < 200 I got what was essentially a new lens.
Call them and ask, and at least send it in for an estimate. I will only buy Canon because of the amazing post-purchase support I've received from Canon!..


-Tom Dragonetti
Spyder Holster + 1Dmk IV, 50D, G11
10-22, 16-35 2.8Lii, , 24-70 2.8Lii, 50mm 1.4,
70-200 2.8Lii IS, 100-400L IS
1.4x TC, 580EX ii, ST-E2

  
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MrBoost
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Apr 28, 2010 16:50 |  #9

Thank everyone..

I was going to bring it to a local shop but rather have Canon fix it. I'm not quite a CPS member yet but will be in the near future.

I'm going to ship it to them and get an estimate. They even said if I decline the work they will ship it back for free. I can only hope it wont cost an arm & leg to fix. :(

Thank you again!



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