jimeez2010 Member 71 posts Joined Mar 2010 Location: Illinois More info | May 04, 2010 23:52 | #1 After not being able to get my video to work without a line running and breaking up towards the bottom ive decided to send it in to Canon. Yes i tried a dif CF card with same results. Even went on UTUBE and followed settings etc. My question is how do i go about sending it back and any suggetsions would be appreciated! Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII
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Supra_t Senior Member  515 posts Joined Jan 2010 Location: NSW, Australia More info | May 04, 2010 23:58 | #2 |
paintballkidz Senior Member 757 posts Likes: 4 Joined Jan 2010 Location: VANCOUVRE BC More info | May 05, 2010 00:56 | #3 does it happen to look like that?: 6D
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May 05, 2010 18:05 | #4 Supra_t wrote in post #10123741  Contacting the store you bought it from might be a good start? No? I bought it online at US1CAMERA and their policy says any product defects will be handled by manufacturer. Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII
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May 05, 2010 18:07 | #5 paintballkidz wrote in post #10123998 does it happen to look like that?: https://photography-on-the.net/forum/showthread.php?t=864058 no mine is just at the bottom and its all pixly breaking up in diff colors. ive seen your prob in still piks from somebody on the forum and i think the problem was processing? Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII
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Mark_48 Goldmember  2,068 posts Joined Nov 2004 Location: Brookfield, MA More info | May 05, 2010 18:28 | #6 jimeez2010 wrote in post #10128526 I bought it online at US1CAMERA and their policy says any product defects will be handled by manufacturer.  I pulled up a 7D at the sellers site and it's listed as "Import Model". Did you recieve an Import Model? Megapixels and high ISO are a digital photographers heroin. Once you have a little, you just want more and more. It doesn't stop until your bank account is run dry.
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Hobbes330i Senior Member 271 posts Joined Jun 2005 Location: Los Angeles, CA More info | May 05, 2010 18:56 | #7 To send it back to Canon for repair, go to their website and fill out a repair request. They will provide instructions on sending the camera back. Basically you send the camera body minus strap and memory card. 7D | 5D
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paintballkidz Senior Member 757 posts Likes: 4 Joined Jan 2010 Location: VANCOUVRE BC More info | May 05, 2010 20:03 | #8 jimeez2010 wrote in post #10128535 no mine is just at the bottom and its all pixly breaking up in diff colors. ive seen your prob in still piks from somebody on the forum and i think the problem was processing? No I believe the problem might be due to over heat damage, after firmware update, this also happened to another memeber on the vdslr forums 6D
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May 06, 2010 19:27 | #9 Mark_48 wrote in post #10128653 I pulled up a 7D at the sellers site and it's listed as "Import Model". Did you recieve an Import Model? From US1CAMERA's blurb on Import Model.... "USA items are covered by a manufacturer’s warranty that lets you obtain service at a manufacturer-authorized center during the warranty period. Imported items are covered by a US1photo.com for 1-Year Parts/90-Days Labor, and it would have to be returned to US1photo.com for the warranty service and will be sent by US1photo.com to a repair center." thanks, but i rectified the problem. what i forgot to mention is the video played fine on the camera...i was using quictime which apparently cant handle the large file, tried Canon Zoombrowser and its perfect! Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII
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gdl357 Senior Member  877 posts Joined Dec 2006 Location: Montreal, Quebec Canada More info | May 06, 2010 22:33 | #10 jimeez2010 wrote in post #10135289 thanks, but i rectified the problem. what i forgot to mention is the video played fine on the camera...i was using quictime which apparently cant handle the large file, tried Canon Zoombrowser and its perfect!  Thank You for taking the time to post the fix. I really appriciate it. Glad you did not have to ship out your gem. BTW I love my 7D coming from a 50D. "A mind once stretched by the imagination never regains it's original form."
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