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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 19 Apr 2010 (Monday) 04:41
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7d users, who had to send yours 7d to Canon to fix erratic focus problems...

 
dave ­ kadolph
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May 05, 2010 20:01 |  #31

AJSJones wrote in post #10129044 (external link)
My guess is that part of the cost of a "multimillion dollar" piece of equipment is in just such testing and bug removal. If Canon's cameras were selling for tens or hundreds of thousands of dollars, we might be entitled to expect perfection and FedEx next day turnaround on gratis repairs. However, for cameras which barely reach into the thousands of dollars, it is not realistic to expect perfection. We hear about the failures but have no way of gauging (least of all from forums like this) how large a % these represent (how many don't have problems), and how many are actually camera faults vs. excessive expectations from users or,gulp, user error or NRTFM :D

Our standard contract is for 30 consecutive shifts with zero "significant" breakdowns or quality issues--on high volume parts which sell for hundreds of dollars.

Problems or issues get repaired--and the clock gets reset back to 30 shifts


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PixxByTango
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May 05, 2010 20:09 as a reply to  @ dave kadolph's post |  #32

I wish I had even 30 days of leniency. However... when I would test-fly a helicopter, it had better work no matter how cheap one little o-ring costs! The fact remains that the end use should not be hampered by a tech that doesn't carry out the professionalism that should be expected of a product such as our camera, multi-million dollar equipment or the $37Million taxpayer helicopters I used to fly.


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agresbach
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May 05, 2010 21:49 |  #33

i sent mine in a few weeks ago and the techs determined that the AF mechanism was off so they re calibrated and sent back to me. seems to be much more consistent now!


7d : Tamron 28-75 2.8 : Canon 50mm 1.8 : Canon 55-250mm : 430ex ii

  
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rx7speed
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May 05, 2010 22:12 |  #34

it's always user error with ken. everything any problem. gotta love blind loyalty :-)

my user error related problems included a error 40 on the first camera. dust,grime and grit in the viewfinder for camera two and the third camera seems a little bit hit and miss with focus compared to the first camera (never kept camera two long enough to really do any testing with it). though I'm sure focusing issues are my fault as even though camera one seemed to hit a little more consistent. though I do have some user related issues I know which would be stupid slow lenses for AI servo still first camera seemed seemed to work better then third.


digital: 7d 70-200L 2.8 IS MKII, 17-55 2.8 IS

  
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7d users, who had to send yours 7d to Canon to fix erratic focus problems...
FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
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