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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 04 May 2010 (Tuesday) 23:52
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Sending 7D back

 
jimeez2010
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Location: Illinois
     
May 04, 2010 23:52 |  #1

After not being able to get my video to work without a line running and breaking up towards the bottom ive decided to send it in to Canon. Yes i tried a dif CF card with same results. Even went on UTUBE and followed settings etc. My question is how do i go about sending it back and any suggetsions would be appreciated!:cool:


Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII

  
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Supra_t
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May 04, 2010 23:58 |  #2

Contacting the store you bought it from might be a good start? No?


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paintballkidz
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May 05, 2010 00:56 |  #3

does it happen to look like that?:
https://photography-on-the.net/forum/showthre​ad.php?t=864058


6D
24L

  
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jimeez2010
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May 05, 2010 18:05 |  #4

Supra_t wrote in post #10123741 (external link)
Contacting the store you bought it from might be a good start? No?

I bought it online at US1CAMERA and their policy says any product defects will be handled by manufacturer.:(


Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII

  
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jimeez2010
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May 05, 2010 18:07 |  #5

paintballkidz wrote in post #10123998 (external link)
does it happen to look like that?:
https://photography-on-the.net/forum/showthre​ad.php?t=864058

no mine is just at the bottom and its all pixly breaking up in diff colors. ive seen your prob in still piks from somebody on the forum and i think the problem was processing?


Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII

  
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Mark_48
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May 05, 2010 18:28 |  #6

jimeez2010 wrote in post #10128526 (external link)
I bought it online at US1CAMERA and their policy says any product defects will be handled by manufacturer.:(

I pulled up a 7D at the sellers site and it's listed as "Import Model". Did you recieve an Import Model?

From US1CAMERA's blurb on Import Model....
"USA items are covered by a manufacturer’s warranty that lets you obtain service at a manufacturer-authorized center during the warranty period. Imported items are covered by a US1photo.com for 1-Year Parts/90-Days Labor, and it would have to be returned to US1photo.com for the warranty service and will be sent by US1photo.com to a repair center."


Megapixels and high ISO are a digital photographers heroin. Once you have a little, you just want more and more. It doesn't stop until your bank account is run dry.

  
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Hobbes330i
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May 05, 2010 18:56 |  #7

To send it back to Canon for repair, go to their website and fill out a repair request. They will provide instructions on sending the camera back. Basically you send the camera body minus strap and memory card.


7D | 5D
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7-40L, 24-105L, 70-300 DO, Sigma 30 and 50, Tamron 28-75 f/2.8, Tamron 17-50 f/2.8 alphabet soup

  
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paintballkidz
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May 05, 2010 20:03 |  #8

jimeez2010 wrote in post #10128535 (external link)
no mine is just at the bottom and its all pixly breaking up in diff colors. ive seen your prob in still piks from somebody on the forum and i think the problem was processing?

No I believe the problem might be due to over heat damage, after firmware update, this also happened to another memeber on the vdslr forums


6D
24L

  
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jimeez2010
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May 06, 2010 19:27 |  #9

Mark_48 wrote in post #10128653 (external link)
I pulled up a 7D at the sellers site and it's listed as "Import Model". Did you recieve an Import Model?

From US1CAMERA's blurb on Import Model....
"USA items are covered by a manufacturer’s warranty that lets you obtain service at a manufacturer-authorized center during the warranty period. Imported items are covered by a US1photo.com for 1-Year Parts/90-Days Labor, and it would have to be returned to US1photo.com for the warranty service and will be sent by US1photo.com to a repair center."

thanks, but i rectified the problem. what i forgot to mention is the video played fine on the camera...i was using quictime which apparently cant handle the large file, tried Canon Zoombrowser and its perfect!:oops:


Canon 7D/Grip, EFS 10-22mm f/3.5-4.5 USM, EF 85mm f/1.8 USM, EF24-70mm f/2.8LUSM, EF70-200mm f/2.8L IS II USM, EF 2x III Extender, Speedlite 580 EXII

  
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gdl357
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Location: Montreal, Quebec Canada
     
May 06, 2010 22:33 |  #10

jimeez2010 wrote in post #10135289 (external link)
thanks, but i rectified the problem. what i forgot to mention is the video played fine on the camera...i was using quictime which apparently cant handle the large file, tried Canon Zoombrowser and its perfect!:oops:

Thank You for taking the time to post the fix. I really appriciate it. Glad you did not have to ship out your gem. BTW I love my 7D coming from a 50D.


"A mind once stretched by the imagination never regains it's original form."

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Sending 7D back
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