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FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
Thread started 18 May 2010 (Tuesday) 19:54
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Client threatens with lawsuit, any pointers?

 
StudioBin
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May 19, 2010 14:15 |  #46

I dunno but if a client threaten to sue..I know a lot of corporation will cease contact with the customer immediately and only will acknowledge contact with their lawyer. I find people who throw the "lawyer" card more inconsiderate people and really no matter how much you try to please.. they are never satisfied. If she threatens lawyer again I would suggest OP to only talk via their lawyer and not her. I'm pretty sure she has bad mouth you already if she ask you to sit with another "photographer". Don't give into her demands..she wants the world for the price of $0. GL and maybe you can suggest she calibrate her monitor?


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Shockey
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May 19, 2010 14:50 |  #47

I looked at a lot of your pictures. You already have received a lot of good feedback, most of what I say will be redundant.
Most of the noisy photos could have been culled as there were others of the scene that were not.
To many tilts.
The work in general was average professional quality, she could not have to much to complain about unless you were charging her a lot of money. You had some constraints to deal with for sure.

Sounds like some arm chair "photographer" that did not know much got her all fired up, then later she talked to someone who knew what they were talking about that calmed her down.

I can't imagine a situation like this is much fun but you did your job. Seems she has settled down, there won't be a lawsuit.
Take the good advice you received in this thread and you should be fine in the future.


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sctbiggs
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May 19, 2010 14:56 |  #48

duffel bag... heavy cement blocks... ocean...

i'm just saying. :)

joking of course.


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song4themoon
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May 19, 2010 16:10 |  #49

She had a short informal list of shots she wanted and we did all of them. So nothing she specifically requested was missed. :)


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S.Horton
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May 19, 2010 16:22 |  #50

If you go through your contract line-by-line, and you can honestly say that you delivered, then she has no damages. Trivia for the day -- you need damages to sue. Otherwise...........

If you're good, then start ignoring her entirely.

If you get notified that you have a problem, and it is small claims, just go in before the judge and tell the story.

(I'm not a lawyer, but my brother is a trial attorney and I've been down roads like this with business contracts - FWIW, if she has no standing, you have no problem)


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Karl ­ Johnston
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May 19, 2010 16:30 |  #51
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song4themoon wrote in post #10208222 (external link)
The bride only paid $1900 for 10 hours, the High Resolution Images on DVD with release and a photobook. So I would say she did not pay a ridiculous amount of money.

irrelevant to you or whoever what a decent amount of money is, you should not stereotype your work based on the amount of money people pay for it. its important to do a good job and not skimp for a 500$ wedding just as you would a 5000$ wedding.

same quality of service, same good pictures, same quality product


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JWright
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May 19, 2010 19:18 as a reply to  @ Karl Johnston's post |  #52

I wonder if the bride saw the Judge Joe Brown episode? :mrgreen:

http://www.youtube.com​/watch?v=js7RzcdDcMs (external link)

If she's like this towards you, I pity the new husband...


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song4themoon
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May 20, 2010 05:29 |  #53

I saw that episode. The bride actually doesn't appear "bitchy' to me, the photog. is pretty weird


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Andrushka
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May 20, 2010 19:51 |  #54

song4themoon wrote in post #10214582 (external link)
I saw that episode. The bride actually doesn't appear "bitchy' to me, the photog. is pretty weird

yeah that photog was like "whaaaaat?" I think Judge Joe Brown woulda locked her up for being weird if he had jurisdiction ;-)a


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Mike ­ R
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May 21, 2010 08:04 |  #55

I was considering working as a second shooter before shooting weddings on my own. After reading threads like this one, I feel that I must have been insane to even consider weddings! I give you wedding shooters a lot of credit for putting up with things like this. I think I'll stick with HS sports, banquets and events that don't include brides!


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TheFloridaShooter
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May 21, 2010 11:20 |  #56

Mike R,

I refuse to photograph weddings. I tell client thats too, but I always add that I will shoot funerals!


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rogazilla
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May 21, 2010 14:09 as a reply to  @ TheFloridaShooter's post |  #57

This might be a bit far stretched but I wonder if she is having another photographer tell her "stuff".

Because she did asked if she can have another photographer to sit in a meeting. She also had the idea that pro always shoot raw. The last was that she like ur photo but the color don't pop. Maybe her photog friend is advising her along?


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Chris
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May 21, 2010 20:16 |  #58

rogazilla wrote in post #10222542 (external link)
This might be a bit far stretched but I wonder if she is having another photographer tell her "stuff".

Because she did asked if she can have another photographer to sit in a meeting. She also had the idea that pro always shoot raw. The last was that she like ur photo but the color don't pop. Maybe her photog friend is advising her along?

That was my first thought as well


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TaggM
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May 23, 2010 10:38 |  #59

Above all else, maintain your reputation by remaining courteous, nice, and professional. Ask what the client what she wants to resolve this matter amicably and fairly. Let your advocates communicate any message other than acquiescence.

If you have insurance, call the insurance company and confirm whether your policy covers Errors and Omissions, or Malpractice/Indemnific​ation, and then go into the gory details with the party who can start the process of assisting you in this matter. Otherwise, you should preview the case with a malpractice attorney, and then join PPA and sign up for Malpractice/Indemnific​ation coverage.


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RichSoansPhotos
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May 23, 2010 11:47 |  #60
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Sheesh, whatever next..what some people would do to get free photographs these days

Some of the musicians I know, are just the same, except their wordings are different, 'oh we're skint' etc....




  
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Client threatens with lawsuit, any pointers?
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