I bought a Crumpler case from Adorama for a S90 based on a post on this forum saying it fit perfectly. It didn't fit at all so I inquired about a refund, they told me to just fill out the form and ship it back.
The Adorama site states they will give a full refund minus the shipping cost if the item is returned within 14 days.
The case was $14 with free shipping.
I took it to the post office within a week and shipped it back for about $2.
Today I got a refund for $9.
This is the first time a company has ever charged me for free shipping. I emailed them and they sent me an invoice that states
Crumpler Thirsty AL M ... $14.00
Free Shipping Cost $5.00
So they refunded me $9.00
If they charged me $9 + 5 shipping then I would say fine, I know I won't get the $5 back but if I knew this would happen I would just keep it around as a spare case. By getting a refund I essentially got half of my money back $9-2=$7! I thought $14 refund - $2 (post office) then that's still OK.
I paid $14 for an item, and $0 for shipping so I shouldn't be charged $5 for "free shipping". The emailed invoice states this
You ordered the following items:
SKU Brand Product Qty Price Total
--------------- --------------- --- ----------- -----------
CLTAMBRO Crumpler Thirsty AL Medium Device Pouch, 1 $14.00 $14.00
--------------- ----------- -----------
Shipping Method: 7-10 Business Days
Insurance + Shipping: $0.00
Grand Total: $14.00
I complained back, but I really doubt they care.
I have never seen this type of thing before and well if you ever buy something with free shipping, they will only refund whatever they want. It just feels very shady and I will keep it in mind if I EVER consider shopping with them again.
Sorry for not completely understanding the return policy on items with free shipping, and I admit my mistake there.
However I went to check on the price of shipping on that item and they list it at $2.30 so I still see the $5 fee as unjustified. (See page 2, #20 for screenshot)
Got a refund from them