7Dwillnotautofocus wrote in post #10554346
WHAT DO I HAVE TO DO TO GET A NEW BODY FROM CANON?.....
O-kay, deep breath.
this is the only thing we can help with I think.(doing this same side by side was exactly how I finally proved to MYSELF that my 1st 1D mkIII was a lemon, and not just suffering from the same issues that plagued all 1D mkIIIs in the beginning. Until that point I always had enough doubt to be unsure of what the cause fo the issue was.)
If you are shooting another 7D next to this one as you describe, and get good results from the other 7D, then this looks cut and dry.
So all we can do is offer an answer to this one question.
First, contact the vendor you bought it from, ask for an exchange. If it's as new as you say, they should do this for you.
If that;s not possible, then you need to try and get Canon to do it for you.
This is not easy, but it can be done.
Call customer service, be nice, be understanding, do NOT let them transfer you to tech, if they wan tto, ask to speak with a customer service manager,.
Once you get that manager, explain this is a customer service issue, not a technical issue. You have a lemon and want to have it replaced. Instruct them to look up your and the cameras history with service to date.
Without being a prig, let customer service know you have no faith in tech services to solve this issue at this point. Stay calm, but be firm about this. If you do it without flying off the handle, then you could get Customer Service on your side. I don;t know if they can override Tech repair on their own .. but they can go higher up the food chain and get the replacement O-kayed.
If you end up having to, absolutely include all the copies of out of focus images when you send it in... but be firm in that you are sending it in for them to evaluate for a replacement, not a repair.
All of these hoops and jumps are in place at Canon to prevent customer service from replacing perfectly working cameras, they force the system that is to assure that the camera is functioning via tech/repair, but sometimes they misdiagnose.. we are all human. So it takes effort on your part to ask Canon to drop it's S.O.P. for you.
Let us know how it turns out.