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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 03 Sep 2010 (Friday) 21:49
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TexasPete
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Sep 03, 2010 21:49 |  #1

Has anyone got experience of returning a 40D to Canon in the UK..
I.E. what do they charge?
I dropped my beautiful 40D yesterday and err99 is filling my screen.
I've tried all different lenses and removing batteries etc
I'm gonna have to bite the bullet and send it off,
But what will this cost me?
Thanks in advance.
Pete


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TexasPete
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Sep 03, 2010 22:12 |  #2

Of course this was bought on Ebay so no waranty available


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malla1962
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Sep 04, 2010 02:35 as a reply to  @ TexasPete's post |  #3

Best thing is just send it in.


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MaDProFF
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Sep 04, 2010 03:19 |  #4

Send it in to Canon service centre Elstree, they will look at it and quote.

Try moaning about the quote, they may reduce it.


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Sep 04, 2010 05:36 |  #5

It's impossible to say what the repair cost would be. In your situation I would contact the following:
http://www.hlehmann.co​.uk/ (external link)
I have bought spares from them and they have been very helpful and they may give you some idea if you phone them. I don't know what their repairs service is like, but I found Canon at Elstree to be very unhelpful.


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MaDProFF
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Sep 04, 2010 06:51 |  #6

Ianfp wrote in post #10848238 (external link)
It's impossible to say what the repair cost would be. In your situation I would contact the following:
http://www.hlehmann.co​.uk/ (external link)
I have bought spares from them and they have been very helpful and they may give you some idea if you phone them. I don't know what their repairs service is like, but I found Canon at Elstree to be very unhelpful.

Where as I have always found Canon at Elstree very helpful, though sometimes taking too long, but that is also partly my fault, but as it is Canon, they do have the power to give and take, they have done several jobs out of warranty for next to nothing, and the last one they did not charge me at all.
I am CPS so maybe that does make a difference?


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Ukuleleman
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Sep 04, 2010 08:12 |  #7

MaDProFF wrote in post #10848391 (external link)
I am CPS so maybe that does make a difference?

What is CPS please?


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MaDProFF
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Sep 04, 2010 10:29 |  #8

CPS is Canon Professional Service if I recall, it relates to how much equipment you have to level of service you are given, i.e Time taken


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TexasPete
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Sep 04, 2010 13:04 |  #9

Thanks Everyone,
The Lehmann site looks interesting, again thanks.
ok decisions, decisions.


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bara03
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Sep 04, 2010 17:01 |  #10

You could also try this company:

http://www.camera-repair.co.uk/ (external link)

They fixed my 400D a couple of years ago.


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HankScorpio
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Sep 04, 2010 17:07 |  #11

bara03 wrote in post #10850586 (external link)
You could also try this company:

http://www.camera-repair.co.uk/ (external link)

They fixed my 400D a couple of years ago.

The last camera I sent to Colchester took nearly 6 weeks for a simple low pass filter replacement.

All mine go to A.J. Johnstone (external link) in Glasgow (Canon Authorised) even though it's the furthest from me, they always do a wonderful and speedy job.


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TexasPete
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Sep 04, 2010 19:21 |  #12

Could anyone offer a guestimated cost of repair please.
£20-£50? £50-£100? £100+!!!!


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HankScorpio
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Sep 04, 2010 19:39 |  #13

Not really. It could be a loose connection and £50 will cover it or it could be a broken £300 sensor. No way of knowing until it's in pieces.


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the ­ black ­ fox
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Sep 06, 2010 04:27 |  #14

hmmm your looking at a couple of hundred quid which ever way its done ,you might be better off flogging it on e/bay spares or repairs ,probably get between £100 -£300 for it and then you have all that towards a new body ,a err99 repair is usually going to cost around the two hundred area or more .but send it off for a quote first anyway


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Gel
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Sep 06, 2010 07:26 |  #15

Generally they charge by the hour.
Lens calibration is 30 minutes for a prime, up to an hour for Zooms.
They can also zero out the body to the lenses.

If you send it in for a service they should clean the sensor as well.

Send it in for a clean and it gets just that.


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