Tenba bag through B&H

So in June I bought a Tenba sling from B&H. Well after using it a few times, I realized that it would not fit my cameras adequately, and it has started to fall apart already. It had a 5 year warranty and this was 31 days after my purchase date. I thought crap, one day out of the return period, so I contacted B&H. After buying Two 7Ds, grips, several L lenses, and many other miscellaneous things, I thought B&H might let me return it one day late. Not only would they not take it back. I was two weeks and one day late. They have a 15 Day return period. I could understand 30 days, even 90 days, and 14 days on cameras and lenses. Anyways B&H nonchalantly told me to take up my problems with the manufacture (back to Adorama for me).

So then I contacted Tenba. They told me they could swap out the bag for another bag that I might like bette, and they even asked what gear I'd be using to help suggest a good fit. Great except for that was the last time I ever heard from them. They did not return my emails regarding my equipment and what bag might suit me better. They would not return my emails to swap out the bag for the exact same one. Looks like I'm stuck with a torn up bag.

I'd suggest a bag from another manufacture who can stand behind their products and can help their customers.

Thanks B&H and Tenba.

what a shame :/

sorry, but why should B&H bend the rules for you? just because you spend more than someone else doesn't make you more deserving. they clearly link to their return policies at the bottom of the page. 15 days. after that, it falls back to the manufacturer warranty. its going to be the same with any retailer. if they break the rules for you, then why not get rid of them and let anyone return anything at anytime.

now, the issue of tenba not replying to a dissatisfied customer is another issue all together. it is unfortunate that they have chosen to neglect your request for a warranty replacement. hopefully you can get this cleared up with tenba, and get a new bag.

~mike

B&H honors their policy to the T. I haven't had a problem with them.

I'm going to have to agree. This just sounds like perhaps you skipped over the return policy before placing a purchase. You shouldn't consider it the fault of B&H when they did exactly as their policy says they will do.
But yes, Tenba should replace the bag if the warranty is still in effect. I would recontact them and get that taken care of quickly instead of just sitting on a bag that isn't right for you and is falling apart. Get it replaced then sell it and make a little bit of money back.

To be honest, I just don't understand why this is B&H's fault? They didn't offer you special treatment, outside of the terms you agreed to on their website? I don't think I understand why you feel entitled to bash them over that.

Tenba is responsible for replacing the bag (which you say is falling apart / defective), provided there is a warranty on it.

If this is all just because you've decided you didn't like the bag... too bad. That's your problem, not theirs.

I'm not blaming B&H. They can have a return policy of 1 day or 1 year. They can do whatever they want to. Years of ordering through them I was still unaware of their short return policy. I just wish they would advertise their policy on returns better.

Tenba's website has a 30 day return policy, so the 15 day return policy isn't related to the manufacture on this item as well. And I'm sure B&H has at least a 30 day return policy to Tenba in the case of defects as well.

I was hoping B&H would help me take care of the problem with Tenba as well. Return item to B&H where I bought it and ship me a new one and take care of the rest. Many retailers do. Apparently B&H doesn't. They have relatively low prices, sell large volumes, and don't have the level of customer service that I would like. So as a consumer, I have the right to take my business anywhere that I want. This is the first time I've had to try and seek a return/repair from an item purchased through B&H and it looks like I'm out $100.

YES I SHOULD HAVE SEARCHED FOR THE RETURN POLICY BEFORE HAND, but that doesn't mean that i still don't think it is a little unreasonable. I had a bad experience with an item that I purchased and B&H just shrugged it off. They didn't even send an apologetic email. Thanks B&H for understanding my position .

Give Tenba a call on Tuesdayt and talk to a person--that's the only way to ensure you're actually communicating. Since there is no way on your end to confirm emails that you're sending reach their destination nor the right person. My experience with Tenba's U.S. distributor has been very good.

I emailed this thread to Tenba and have been in contact.

Tenba:
"I thought this was taken care of, and I am sorry that I dropped the ball on this."

I'm expecting another email or a phone call on Tuesday regrading this. I'd rather have an extra email or call making sure everything was taken care of than someone forgetting about the issue.

adam8080 wrote in post #10854124
Years of ordering through them I was still unaware of their short return policy. I just wish they would advertise their policy on returns better.

That's just funny right there . . . and quite hard to believe!

Never had a problem that I needed to return anything before this.

adam8080 wrote in post #10854124
I was hoping B&H would help me take care of the problem with Tenba as well. Return item to B&H where I bought it and ship me a new one and take care of the rest. Many retailers do.

Absolutely true. I don't see what's wrong with expecting a little customer service from a company you've established a relationship with, and I say that having been on BOTH sides of the equation. It would have been a trivial effort for B&H and a cheap "customer loyalty program". If they made you pay the shipping it wouldn't have cost them a dime.

Instead, they've pissed you off, lost you as a big-spending customer, and made me a little more wary of doing business with them. Not good business.

http://www.bhphotovide​o.com …Center/ReturnEx​change.jsp

Took me TWO clicks from their homepage...

Help Center ==> Return Policy

To be fair, it's companies like WalMart, Target, Musician's Friend, etc... that had 45-90 day return policies, so it's somewhat "expected" that you have a LONG time to change your mind.

So 15-days sorta throws folks for a loop. In the olden days, you bought it, you own it....So return privileges should NOT be taken for granted.

DaveInAZ wrote in post #10879835
If they made you pay the shipping it wouldn't have cost them a dime.

It most certainly WOULD have cost them money, as they now have a returned item they can no longer sell as new, or worse, a defective item that they may or may not be able to get credit from the manufacturer.

Not to mention just the added labor of handling the return (paying the employees that log the package back in and do what's needed to process a refund..These "office" folks don't work for free)

egordon99 wrote in post #10879908
It most certainly WOULD have cost them money, as they now have a returned item they can no longer sell as new, or worse, a defective item that they may or may not be able to get credit from the manufacturer.

Not to mention just the added labor of handling the return (paying the employees that log the package back in and do what's needed to process a refund..These "office" folks don't work for free)

B&H could have sent it back as defective and for a refund and/or just swapped it out for a new one.

And those are costs involved with doing business.