nicksan wrote in post #10915118
I know. I know. Not one of these again. But here me out. When you buy an item in-store in NYC, the return period is 7 days. When you buy online, it's 30 days. Yeah...OK.
I saw the "new" 30 day return policy advertised on their website so I thought it was for everyone. Last night I went to return a lens I bought a 2.5 weeks ago and the guy at "register #6" told me that it's past the return period in the typical not-so-friendly fashion. So I told him about the 30 day policy that I saw online and he insisted that it didn't apply for me. Of course this just didn't make sense to me despite showing me the receipt that sure enough said 7 days to return an item. I would figure they would want to take care of local NYC customers. We went back and forth. I was polite at first but then wasn't going anywhere with the guy so I told him I was ready to proclaim to never, ever buy anything from there and they finally backed off and gave me a refund. Sheesh.
So to our resident Adorama CS person, Helen, you should look into that b/c I think that's a pretty stupid policy. Again, way to take care of your local NYC customers. Unless I need to buy something that B&H doesn't carry, I'll stick with them. They are the lesser of 2 evils, and if you've ever been to the stores, you'll know what I mean.
On the one hand it is correct; we introduced a 30-day return policy for online and 'phone purchases, but retained the 7-day return period in-store.
What's the difference? The product is still the product, right?
I guess it's a cup half-full or half-empty scenario; we extended the policy for online customers - we didn't intend it to be seen as penalizing in-store customers - for 2 reasons. We wanted to take account of the fact that there isn't the opportunity to examine the goods before purchase. The other is that through my involvement on the many forums and websites, I'm in contact with photographers whose work takes them travelling, often at short notice, and they weren't getting the opportunity to test equipment before the returns period was up.
We’d love a blanket 30-day return policy, however, you all know as well as I do that we’d be opening ourselves up to becoming an extension of the Adorama rentals department! eg
On the other hand, if an item appears 100% new, and you ask for the store manager, he will make a judgement on whether to extend the time limit on a case-by-case basis.
Does this help?
BTW please don't forget that we are in the midst of our Fall holiday period. Our Holiday Schedule:
Adorama NYC Retail Store: The Adorama Retail Store will be closed during the following days
Yom Kippur: We will close on Friday, September 17, 2010 at 1:00pm and will reopen on Sunday September 19,at 9:30 am
Sukkoth: We will close Wednesday, September 22, 2010 at 2:30pm and will reopen on Sunday October 3 at 9:30 am
Adorama phone-sales department
Yom Kippur: Friday, September 17, 9:00am—1:00pm
Thank you for your understanding
NB I'm only an email away for advice and after-sales support with any order from Adorama Camera: HelenO@adorama.com