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FORUMS General Gear Talk Flash and Studio Lighting 
Thread started 29 Sep 2010 (Wednesday) 23:38
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Cowboy Studios Strobe Softbox - STAY AWAY

 
shooterman
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Oct 04, 2010 08:48 |  #61

mickeyjuice wrote in post #11025813 (external link)
There's a reason they have had to hone their customer service...

LOL! bw!


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pantherphotos
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Oct 04, 2010 10:56 |  #62

mickeyjuice wrote in post #11029065 (external link)
Do the maths, and you'll find the ABs aren't really any cheaper than the Elinchrom D-Lites, even down here in Australia. Also look at the Genesis lights from B&H - they have Eli fittings so you're buying into a system you can expand.

I may have to. Thank you!


Eric
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TMR ­ Design
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Oct 04, 2010 10:58 |  #63

mickeyjuice wrote in post #11029065 (external link)
...look at the Genesis lights from B&H......

Just wanted to make a correction. The Genesis lights are sold by Calumet, not B&H. :cool:


Robert
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mickeyjuice
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Oct 04, 2010 13:48 |  #64
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TMR Design wrote in post #11031311 (external link)
Just wanted to make a correction. The Genesis lights are sold by Calumet, not B&H. :cool:

Ahhh, apologies for that error. Now edited.


cheers, juice (Canon shooter, Elinchrom lighter, but pretty much agnostic on brands.)

  
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ihaveat1i
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Nov 04, 2010 13:48 |  #65

Here is an update, so its been over 2 month since this happened, I have called and emailed the company and CEO, and still no response, I contacted the BBB about them and this is what I got from them.

Its still pissing me off the careless attitude the ceo and the company is taking to this matter. I hope you will never buy ANYTHING from them!


Complaint ID#: 91159280
Business Name: Cowboy Studio

The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that the company has not responded within the normal 22 day timeframe and accordingly we are closing the complaint as Unanswered.

The Better Business Bureau develops and maintains Reliability Report ratings on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.

If the company has contacted you in the interim, please notify the BBB immediately.


Sincerely,


Lee Stallings
Director of Complaint Resolution Department


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Old ­ Coot
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Nov 04, 2010 22:08 |  #66

ihaveat1i wrote in post #11224781 (external link)
Its still pissing me off the careless attitude the ceo and the company is taking to this matter. I hope you will never buy ANYTHING from them!

I am still waiting for them to resolve my order. Fortunately, it worked out to my advantage because they messed up and sent a duplicate order. I have emailed a few times and asked for return shipping instructions and postage but have got nothing from them. I guess that means I get to keep it, right?


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isoMorphic
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Nov 05, 2010 03:36 as a reply to  @ Old Coot's post |  #67

If you have no where else to turn then contact your State Department of Consumer Affairs not to be confused with the website where people simply rant in public. Basically the BBB is just a type of report card service for companies or consumers who want to review another company but it's mainly intended for B2B. Not very many consumers who buy products like Cowboy Studio are going to go searching the BBB anyway.

Also if they have UA labels on the product that smoked send a plea for UL to look into your case.

http://www.ul.com …tives/regulator​/contacts/ (external link)

There are many ways to skin a cat you just have to get creative. I would go so far as to drag the company into small claims court and invite the local media over to cover your story.




  
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george ­ m ­ w
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Nov 05, 2010 06:59 |  #68

Originally Posted by J Kacey View Post
Your local rental shop rents Bee's? Where do you live?
You can get them anywhere, you don't have to live in my neighborhood:


http://www.lensrentals​.com/rent/ligh...ien-bees-ab800 (external link)

http://aperturent.com …ts/49/Rent-AlienBees-B800 (external link)

http://www.borrowlense​s.com/product/abr800 (external link)

http://www.mediapeeps.​com/equipmentrental.ht​ml (external link)

http://www.archinalcam​erarepair.com/equipmen​trental.htm (external link)

http://www.dallascamer​a.com/files/LightingRe​ntal.pdf (external link)


Locally, depending on your account volume, they are less than $5 a day. No reason not to try before you buy.

If you ever sell them, you will get 90% of what you paid. It's crazy how much they go for used, might as well buy new with the 10% student discount.

Quote:
Originally Posted by mickeyjuice View Post
There's a reason they have had to hone their customer service...

I've been saying that for a long time but typically when I voice that opinion I'm attacked by the alien sheep. Uh oh, I can see the flames coming.


I'm getting ready to head out for day two of another horse show. At the show yesterday, the on site pro was setting up their portable studio area. Noticed they are using B1600's to light their set. I stopped and talked to them, and asked about their experience with them. "They work, they are durable". And it looks like they have put them to the test....all banged up and scratched....and they keep working. Hmmmm....yet another pro that is using these lights. This is the fourth pro that I have run into this season using alienbees for on site location shoots. Maybe we don't hear these guys complaining about them, and running them down.....because they are busy making money with them, instead of hanging out on an internet forum putting them, and the company owner down. And calling the buyers of the brand "sheep" ??

I go back to my statements from earlier about buying a product: does it:

1. do the job ?
2. at a price I can live with ?
3. do they provide after sales parts and service ?

....apparently, the answer is "yes" to these guys and gals too.

I dunno....just sayin' .......

....Sorry, Rob, Mick, and Jerry.....your arguments are just not holding water anymore. It has become obvious to many here that all you want to do is talk trash about the company, it's owner and the products. From what I am seeing out here, the reality of the marketplace is different from your....uh...."perspec​tive"....

ps. speaking of "failures".....in our conversation....she said she was having to put one of the 1Dmark three bodies back in the bag for the weekend. Looks like the shutter is dying. She has just recently bought a 7D.
This is the third pro I've talked to this year that is using a 7D next to their one series bodies....ALL of them are loving the 7D, citing great high ISO performance and very good AF performance in the dim lighting of horse arenas.


regards, george w

"It's also obvious that people determined to solve user error with more expensive equipment will graduate to expensive user error."
Dave N.

  
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TMR ­ Design
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Nov 05, 2010 07:07 as a reply to  @ george m w's post |  #69

Hi George,

With regard to 'sheep'. I've never referred to buyers of the gear as sheep. The sheep are those that blindly listen to and follow Paul Buff as if he's the Messiah. They don't question him and somehow praise him and his efforts simply to defend their purchase and the concept of what he does. That's not to say that all buyers of the gear are sheep but there is a massive population of sheep that would follow Paul Buff off a cliff.


Robert
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g-money
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Nov 05, 2010 07:16 |  #70

TMR Design wrote in post #11229049 (external link)
Hi George,

With regard to 'sheep'. I've never referred to buyers of the gear as sheep. The sheep are those that blindly listen to and follow Paul Buff as is he's the Messiah. They don't question him and somehow praise him and his efforts simply to defend their purchase and the concept of what he does. That's not to say that all buyers of the gear are sheep but there is a massive population of sheep that would follow Paul Buff off a cliff.

Yeah Rob, but guys at a horse show are using them so all your testing and opinion don't hold water now. ;)


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J ­ Kacey
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Nov 05, 2010 09:22 |  #71

george m w wrote in post #11229026 (external link)
Sorry, Rob, Mick, and Jerry.....your arguments are just not holding water anymore. It has become obvious to many here that all you want to do is talk trash about the company, it's owner and the products. From what I am seeing out here, the reality of the marketplace is different from your....uh...."perspec​tive"....

Going a little OT here ,George
You don't see the OP's flashes at the horse show too?


Kacey Enterprises (external link)

  
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mickeyjuice
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Nov 05, 2010 14:25 |  #72
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George, I really think the current regime over at fredmiranda.com would suit you perfectly at the moment.


cheers, juice (Canon shooter, Elinchrom lighter, but pretty much agnostic on brands.)

  
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Seanzky
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Nov 05, 2010 15:26 |  #73

Old Coot wrote in post #11227337 (external link)
I am still waiting for them to resolve my order. Fortunately, it worked out to my advantage because they messed up and sent a duplicate order. I have emailed a few times and asked for return shipping instructions and postage but have got nothing from them. I guess that means I get to keep it, right?

I wouldn't be too happy about that. What you have there are two Molotov cocktails.


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Nov 05, 2010 15:29 |  #74

FWIW, I might as well add my indirect experience with Cowboy Studios equipment to this thread so that it can further deter any potential buyers, if the previous posts haven't done so already.

I did a shoot once for a designer who was very pissed off about having to hire a second photographer (me) after the first shoot was a complete failure --she didn't elaborate but I knew she was pissed in her actions and in her words. When I got to the studio, while I was setting up, I asked her (the designer) what the Cowboy Studios gear was doing there in the corner and if they were hers. She said, "That belonged to the other photographer." I said nothing more. I'll let you guys piece the puzzle yourself. Lol.


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ihaveat1i
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Nov 06, 2010 21:05 as a reply to  @ Seanzky's post |  #75

My cowboy studio equipment is also in the corner, its not in the trash because maybe I need them when I see them in court.


Canon 7D, G11, 15-85, 28-135, and 50 1.4

  
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Cowboy Studios Strobe Softbox - STAY AWAY
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