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FORUMS Cameras, Lenses & Accessories Small Compact Digitals by Canon 
Thread started 13 Nov 2010 (Saturday) 20:49
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S95 repair?

 
Invertalon
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Nov 13, 2010 20:49 |  #1

My girlfriends s95 just start acting up today. The camera will not focus anything beyond the widest focal length. Anything farther, gets very blurry and camera can not lock focus. Almost like some lens elements got misaligned or something.

I plan to call canon tomorrow or Monday for repair. How is turnaround for P&S repair?


-Steve
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powerslave
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Nov 13, 2010 22:46 |  #2

Just taking a wild shot in the dark but does the lens have smudges/fingerprints on it? If so, does cleaning them do any good?


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Invertalon
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Nov 13, 2010 23:17 |  #3

Nah, lens is clean. It really looks like the lens misaligns at longer focal length. The higher the FL, the blurrier it gets. I don't know what happened. It's obviously not right though. I dont know what caused them to shift or whatnot, if maybe she put her purse down too hard or something, but all looks OK externally. Everything else operates fine and such. Got to see what canon says I guess!


-Steve
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powerslave
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Nov 13, 2010 23:47 |  #4

Yeah sounds like it got a bit of hard jerk/shock. Best of luck.


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adwoodw
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Nov 15, 2010 11:47 as a reply to  @ powerslave's post |  #5

Why don't you just return it. I received an S95 with the same problem you described and returned it to Best Buy after getting it in the mail. I was thinking that the shipping packaging had something to do with this problem as my camera was delivered in it's original box only protected by a padded envelope. My camera was most likely subjected to excess shock by being knocked around and dropped as the box corners were indented.


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avigar
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Nov 15, 2010 15:28 |  #6

Invertalon wrote in post #11279536 (external link)
My girlfriends s95 just start acting up today. The camera will not focus anything beyond the widest focal length. Anything farther, gets very blurry and camera can not lock focus. Almost like some lens elements got misaligned or something.

I plan to call canon tomorrow or Monday for repair. How is turnaround for P&S repair?

How long ago was the camera purchased from the vendor? It may still fall within the usual 30-day return/exchange policy. It's very possible that Canon may just give you a new camera, in exchange, rather than repair it.




  
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Invertalon
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Nov 15, 2010 19:03 |  #7

We have had it a few months now... Its all boxed up being sent to Canon tomorrow... Ill update as I find out more!


-Steve
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adwoodw
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Nov 15, 2010 22:16 |  #8

Oh well, that's too bad. I was hoping you can just return it. Good luck with the repair.


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Invertalon
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Nov 19, 2010 12:30 |  #9

Just got email from canon saying they are repairing for free! Hope it comes back all perfect once again! They have always done great in the past :)


-Steve
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Hivoltage
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Nov 19, 2010 14:06 as a reply to  @ Invertalon's post |  #10

Good to hear Canon is taking care of you. :)


Just got me a G7 X on order:)

  
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Invertalon
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Nov 24, 2010 18:14 |  #11

Got it back today, works flawlessly. They replaced the optical assembly and did calibration/cleaning/a​djustments.

Another great service by Canon!


-Steve
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S95 repair?
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